When I joined Bazaarvoice, I had no idea that we would be at the heart of AI Shopping! ChatGPT isn’t just answering questions anymore. With Instant Checkout via Etsy and Shopify, discovery, research, and purchase can all happen inside AI. What fuels those AI-driven outputs? In large part: ratings, reviews, and UGC. The same content that earns trust on a PDP is now deciding what shows up in AI-driven search—and with these new partnerships, it can drive not just discovery, but purchases directly. Read it here. 👇
So excited for this!
"We are at the heart of AI shopping" is such a great way to summarize just how INTEGRAL reviews & UGC are in this new paradigm! Going to steal this line when explaining this point from now on 🔥
Global Digital Commerce Director - Mars Wrigley I Trustee - Dogs Trust I Keynote Speaker I PMW 100 Most Influencing Marketers List 2025
2wReviews now even more stronger 💪