The cloud contact center market is getting crowded — and commoditized. So how do you stand out when everyone has voice, routing, and analytics? 👉 Sprinklr's answer: platform-first CX. In this feature, we unpack how Sprinklr’s Unified CXM foundation — spanning CCaaS, conversational AI, and voice of the customer — gives brands a 360° view of every interaction. It’s not just a contact center; it’s an ecosystem built for AI-driven CX. Read more: https://lnkd.in/e7mrQmJX #CustomerExperience #CCaaS #AI
How Sprinklr's platform-first CX stands out in a crowded market
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Virgin Voyages partners with Google Cloud to deploy over 50 specialized AI agents across their business. #AI #AgenticAI #GoogleCloud
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This article discusses how LiveX AI leverages advanced AI systems to create natural conversational experiences, enhancing customer interactions across various environments. I found it interesting that leveraging Google Cloud can scale these solutions effectively. What are your thoughts on the future of AI in customer experience? Read more here: https://lnkd.in/dXenFwXb
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🚀 The Next Big Shift in Marketing: Agentic Marketing 2025 The marketing world is entering a new era where automation evolves into autonomy. According to Netcore Cloud’s latest initiative — Agentic Marketing 2025 — brands are now moving toward systems that don’t just execute campaigns but learn, adapt, and make decisions in real time. This shift promises hyper-personalized customer journeys and smarter engagement strategies powered by AI-driven insights. 🤖✨ 💡 As we step into this new chapter, marketing leaders will need to rethink how teams, data, and technology collaborate. The future belongs to those who combine creativity with intelligence — where machines handle precision, and humans lead with purpose. 🌍💬 https://lnkd.in/daPuX7sU #Marketing #AI #AgenticMarketing #DigitalTransformation #CustomerExperience #Innovation
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Is your 'personalized' customer experience actually failing? 🧐 The cold truth is that most enterprises struggle to scale 1:1 experiences beyond basic segmentation. It’s not enough to have Adobe Target and AEM as a Cloud Service. The real magic (and challenge) is seamless, integrated orchestration. INITIALYZE recently published a deep dive on the exact technical and strategic blueprint for **Integrating Adobe Target with AEMaaCS for Personalization at Scale.** If you’re wrestling with: 👉 Data consistency between platforms 👉 Sluggish performance on personalized pages 👉 Delivering truly dynamic content This article is your roadmap to maximizing your martech investment. Read the full insight and see the blueprint we use with our enterprise clients: https://lnkd.in/ez7nVYmz What's the #1 technical blocker to personalization you're seeing in the industry right now? Let me know in the comments. #AEM #AdobeTarget #DigitalExperience #Initialyze #ThoughtLeadership
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Glad to have been part of this one with the INITIALYZE team. The article breaks down how to bridge AEM and Adobe Target to deliver true personalization at scale — solving challenges around latency, data consistency, and authoring complexity. A must-read for anyone trying to operationalize Adobe Target with AEMaaCS. #AEM #AEMaaCS #AdobeTarget #DigitalExperience #Personalization
Is your 'personalized' customer experience actually failing? 🧐 The cold truth is that most enterprises struggle to scale 1:1 experiences beyond basic segmentation. It’s not enough to have Adobe Target and AEM as a Cloud Service. The real magic (and challenge) is seamless, integrated orchestration. INITIALYZE recently published a deep dive on the exact technical and strategic blueprint for **Integrating Adobe Target with AEMaaCS for Personalization at Scale.** If you’re wrestling with: 👉 Data consistency between platforms 👉 Sluggish performance on personalized pages 👉 Delivering truly dynamic content This article is your roadmap to maximizing your martech investment. Read the full insight and see the blueprint we use with our enterprise clients: https://lnkd.in/ez7nVYmz What's the #1 technical blocker to personalization you're seeing in the industry right now? Let me know in the comments. #AEM #AdobeTarget #DigitalExperience #Initialyze #ThoughtLeadership
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Are you facing challenges in achieving personalization @ scale? Here are some insights that might help you in this regard. #Personalization #AI #CustomerExperience #ABM #MarTech #MarketingInnovation #B2BMarketing
Is your 'personalized' customer experience actually failing? 🧐 The cold truth is that most enterprises struggle to scale 1:1 experiences beyond basic segmentation. It’s not enough to have Adobe Target and AEM as a Cloud Service. The real magic (and challenge) is seamless, integrated orchestration. INITIALYZE recently published a deep dive on the exact technical and strategic blueprint for **Integrating Adobe Target with AEMaaCS for Personalization at Scale.** If you’re wrestling with: 👉 Data consistency between platforms 👉 Sluggish performance on personalized pages 👉 Delivering truly dynamic content This article is your roadmap to maximizing your martech investment. Read the full insight and see the blueprint we use with our enterprise clients: https://lnkd.in/ez7nVYmz What's the #1 technical blocker to personalization you're seeing in the industry right now? Let me know in the comments. #AEM #AdobeTarget #DigitalExperience #Initialyze #ThoughtLeadership
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🚀 Big news - The era of agent-driven commerce is here! Salesforce and OpenAI are expanding their partnership, bringing Agentforce 360 into ChatGPT and adding GPT‑5 into the Salesforce platform. For Salesforce Commerce Cloud, this means smarter AI-driven workflows, conversational commerce right in ChatGPT, and faster insights - all while keeping full control of your data and customer relationships. https://lnkd.in/gMnjCrvM #Salesforce #OpenAI #CommerceCloud #AI #Agentforce360 #DigitalTransformation
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A new breed of industry-leading company is taking shape — Frontier Firms. These organizations blend human ambition with AI-powered technology to reshape how innovation is scaled, work is orchestrated and value is created. They’re accelerating AI transformation to enrich employee experiences, reinvent customer engagement, reshape business processes and unlock creativity and innovation. To empower customers in becoming Frontier, we’re excited to announce the launch of the reimagined Microsoft Marketplace, your trusted source for cloud solutions, AI apps and agents. There are already nearly 3K apps for education!
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Marketers are facing a shift in how customers engage with brands. Amit Ahuja, SVP of Adobe Experience Cloud Products, explores how ethical product innovation and agentic AI can automate bottlenecks, empower creative teams, and build trust through smarter, responsible customer experiences. See how agentic AI is shaping the future of marketing. 👉https://ow.ly/cKMt30sQjHK #AgenticAI #AdobeExperianceCloud
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What do these AI-native platforms have in common? ✨ Antavo AI Loyalty Cloud ✨ LoyaltyLion ✨ Mailsoftly ✨ Smile.io They’re all AI-powered tools that help you build premium-level loyalty programs without a massive team or budget. As a small business owner, you don’t have time to start from scratch. You need plug-and-play tools that deliver rewards, write nurture emails, and create customer experiences that actually stick. Cut through the AI jargon in under 2 minutes, in this video I break down the tools that make loyalty accessible, affordable, and human-first. 🎥 Watch now → AI Powered Loyalty Program Tools Follow The Renata Lab for CX frameworks, AI prompt packs, and tools built for lean teams. "Small Steps for Big Outcomes" 😊 #AIForMarketers #LoyaltyPrograms #CXStrategy #CXMarketing #MarketingInnovation #CustomerExperience #TheRenataLab
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