Customer Experience Advisory | Practice Director at Everest Group | Business Process Services | Outsourcing | Sustainability | ESG | Impact Sourcing
Excited to be doing this webinar with Parloa, a company that has been making waves in the CXM industry ever since it arrived on the scene! Paul Biggs Everest Group
The BPO industry is undergoing one of the most profound transformations in its history. AI is no longer a back-office enabler. It’s the core engine driving a new generation of service delivery models known as SaaS 2.0. 💡 In this exclusive webinar, together with Everest Group and Concentrix, we unpack the findings from Everest Group’s new paper, AI Agents and the Rise of SaaS 2.0. Join Aishwarya Barjatya (Practice Director at Everest Group), Ali Fry (Global VP - Consulting & Data Intelligence Services at Concentrix) and Oliver Cook (SVP BPO Partnerships at Parloa). They'll share what SaaS 2.0 means for the future of BPOs, how AI agents are becoming central to customer engagement, and how enterprises can partner with next-generation BPOs to unlock new levels of agility, scalability, and value creation. 📆 November 6 | 4:30 PM CET 🔗 Secure your spot now: https://lnkd.in/ee2NdSQh