This article highlights the main reason why I don't encourage companies to have "zero incidents"
Having a goal of zero incidents creates a culture where incidents are condemned, hidden, and swept under the rug. It creates a culture of fear around incidents and injury support, it creates a culture of hiding incidents that legally should be reported... and can actually damage the organization in many ways.
Some negative impacts of having a zero incidents goal include:
- culture of fear and shame around reporting incidents
- workers become anxious and nervous about getting hurt which can in turn actually cause them to be more likely to make a mistake or get injured
- potential OHS fines or stop work orders from being caught hiding or covering up workplace incidents that required reporting
- fines or penalties from WCB for not reporting injuries as legally required
- potential jail time or criminal negligence charges for knowingly covering up incidents and injuries
- audit failure; when injuries and incidents are not handled correctly it will reflect poorly on an audit and can cause you to fail
Although I think it's healthy to have a goal of keeping incidents to an absolute minimum, having a goal of zero is not it.
The goal should be that no incident will go by without investigation, and proper corrective action. Further to that, the best way to prevent that incident from happening again is developing proactive procedures and TALKING ABOUT THEM.
Discuss them in safety meetings, committee meetings, toolbox meetings. Post about them on memo boards. Request formal team review and sign off on new procedures following an incident, and explain why the new process is in place.
Prevention is absolutely possible, being proactive with how we handle incidents for the overall goal of awareness, improvement, and growth is key.
A lack of incidents doesn’t mean a safe workplace.
Safety leaders must look deeper and proactively ask questions about how success is achieved and at what cost.
Founder Straight Talk Safety Ltd. | hello@straighttalksafety.com | Academic Activist | Passionate about construction worker health, safety and wellbeing
2wI am always super-proud of the work Andrew Dainty and I did around Zero. I was still a construction superintendent when the 'zero target' thing hit my jobsite, and it just didn't feel right to me - or my crews... Fantastic to see Sidney Dekker validating those vibes in this article!