Reliance quietly wired thousands of offline stores to the internet, and the trail runs through a 2012 Mumbai startup once called ShopSense. Once upon a time, three IIT-Bombay friends, Farooq Adam, Harsh Shah, and Sreeraman Mohan Girija had a solid insight: India didn’t just need another online store; it needed to turn every physical rack into digital inventory. So ShopSense started by putting connected touchscreens and tablets inside fashion stores, pulling live stock from the backroom so customers could “endless-aisle” looks, build outfits, and even ping friends on WhatsApp for opinions before trying them on. Early rollouts included Diesel, Big Bazaar - Future Retail, Being Human Clothing, U.S. Polo Assn. India and ~85 stores by 2014. By late 2015 the team realized the bigger play: make store inventory discoverable online in real time. They pivoted, rebranded toFyndd, and launched a B2C app that surfaced fresh, nearby stock and delivered fast, early traction crossed 100K downloads and 100 brands within weeks. That B2C face masked a deeper platform: pipes that synced catalogues, orders, and fulfillment between stores and the internet. In 2018, Google led a Series C round (joining existing Kae Capital, Seed Ventures, Singularity Ventures, growX ventures, TracxnLabs,Venture Catalysts++ | India's 1st Multi-Stage VC, Axis Capital (hong Kong) and the Patni Computer Systems Ltd family office joining), explicitly backing the infrastructure thesis rather than just another marketplace. People like Anand Chandrasekaran, Rajiv Mehta (CEO of Arvind Sports Lifestyle Limited), and Ramakant Sharma (co-founder of Livspace) were also early investors. The inflection came in 2019 when Reliance Industries Limited bought 87.6% of Fynd for ₹295.25 crore, with an option to invest another ₹100 crore by 2021. The deal also enabled an exit for Google and many other investors. What Reliance was really acquiring was the switchboard between its vast store network and India’s online demand. Today it has morphed into a multi-platform retail-tech company inside the Reliance universe, still led by the founders Farooq Adam and Sreeraman M.G and a solid team. Fynd now ships an unusually broad stack: website and marketplace connectors (including ONDC and Google Local Inventory Ads), in-store POS and self-checkout, OMS/WMS, fleet and carrier management, and a growing AI suite, cataloging, photoshoots, design tools, and even a coding/testing copilot for internal teams. They also incubate product brands like Pixelbin, Boltic, and GlamAR, and have expanded from Mumbai to Dubai, with 800+ people. Moral of the story: Fynd didn’t “win” by fighting Amazon on front-end glamour. It won by owning the boring plumbing retailers actually need, then letting a strategic acquirer scale that plumbing nationwide. In a market that often celebrates B2C flash, this is a reminder that the deepest moats are sometimes hidden in the pipes.
The chronicle of Fynd is a testament to an oft-forgotten axiom. Revolutions rarely gleam at the surface, they hum in the subterranean pipes. By transfiguring racks into networks and stockrooms into streams of data, the founders did not chase spectacle; they engineered inevitability. Reliance’s acquisition only underscores the paradox, that the quiet architecture of infrastructure can eclipse the glamour of front-end theatrics, for true moats are built in what the eye cannot see.
Brilliant breakdown. Fynd’s story is a perfect reminder that in Indian retail, the real moat isn’t a shiny app, it’s the plumbing. Endless-aisle → inventory sync → omnichannel pipes… boring on the surface, but priceless when scaled by someone like Reliance. Infrastructure brands rarely get the spotlight, but they’re the ones rewiring the whole system.
Absolutely—this is a classic example of winning by solving the hard, unglamorous problems. Fynd didn’t chase B2C hype; they built the backbone that powers real-world retail at scale. Owning the infrastructure—and making it indispensable—created a moat no flashy frontend could rival. Strategic acqui-hire for the win!
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Classic example of why infrastructure beats interfaces. While everyone was building flashy marketplaces, Fynd built the boring pipes that actually matter. Smart. 🔧
Fantastic Farooq Adam Harsh Shah More success and growth to Both and Team Fynd
Founder @Fynd | Building Intelligent, AI-Native Commerce
4wFrom day one, our bet was on infrastructure — connecting every store to the internet, in real time. What looked boring on the surface turned out to be the deepest moat. Thank you Anshul Tibrewala for capturing our journey.