eBook out now ➡ Beyond Operational Metrics: Redefining Success for GCCs Global Capability Centers are evolving into strategic hubs, and how we measure their success must evolve with them. Leaders are shifting from traditional efficiency and arbitrage metrics to dynamic, business-outcome-driven KPIs that reflect true strategic value. In this eBook. ☑How GCCs can measure their success using a combination of lead indicators, which capture their forward-looking contributions, and lag indicators, which reflect historical performance. ☑The emergence of capability maturity as a key measure of GCC success, as it gradually replaces headcount as the primary metric. ☑A holistic, 360-degree metric of success measurement which takes into account People, Value, and Resilience. Download your copy. Link in the comments.⬇ #GCCs #GCCSuccessMetrics Kaushik Das
Intriguing! The evolution of GCC success metrics to encompass lead indicators, capability maturity, and a holistic 360-degree measure is fascinating. Discover how this shift impacts the strategic value of GCCs in Beyond Operational Metrics: Redefining Success for GCCs eBook. #GCCSuccessMetrics Follow ClaveHR on LinkedIn for updates: www.clavehr.in - Your HR Co-Pilot!
Chief of Staff, Deloitte - Strategy & Analytics | ISB | EY, KPMG
1wIt was wonderful connecting with you Kaushik Das and listen to your leadership journey at the IIM B program on Building Resilient GCCs organized by Dr. Anilesh Seth and Prof. Srivardhini K. Jha..