How GCCs measure success: eBook by Hariharan Ganesan

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eBook out now ➡ Beyond Operational Metrics: Redefining Success for GCCs Global Capability Centers are evolving into strategic hubs, and how we measure their success must evolve with them. Leaders are shifting from traditional efficiency and arbitrage metrics to dynamic, business-outcome-driven KPIs that reflect true strategic value. In this eBook. ☑How GCCs can measure their success using a combination of lead indicators, which capture their forward-looking contributions, and lag indicators, which reflect historical performance. ☑The emergence of capability maturity as a key measure of GCC success, as it gradually replaces headcount as the primary metric. ☑A holistic, 360-degree metric of success measurement which takes into account People, Value, and Resilience. Download your copy. Link in the comments.⬇ #GCCs #GCCSuccessMetrics Hariharan Ganesan

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