Why CXO's Leadership ALT: Why It's Time to Reimagine Procurement

🚀 Introducing governance without slowing delivery Our support teams relied on me to approve certain operational activities. While this ensured control, it also created a dependency, and if I was engaged elsewhere, requests could be delayed, increasing the risk of service impact. Rather than adding more layers of process, I partnered with Change Management to shift from reactive approvals to proactive governance. ✅ Activities are now raised as pre-approved standard changes ✅ Notifications to the right teams happen automatically ✅ We removed a single point of failure and empowered teams to act quickly The outcome: • Streamlined operational workflows • Greater team autonomy and accountability • Governance guardrails that enable, not hinder, service delivery Good governance isn’t about control for control’s sake. It’s about creating safe, efficient pathways that let teams deliver with confidence. 💡 #Leadership #ChangeManagement #Governance #OperationalExcellence #ServiceManagement #ITSM #ContinuousImprovement #Automation #ServiceDelivery #DigitalTransformation

🌍 From Cost to Customer: The Real GCC Transformation Story — and Why Many Don’t Get There When I look back at the evolution of Global Capability Centers (GCCs), it’s remarkable how far we’ve come. What started as a cost efficiency play has evolved into something far more powerful — a strategic engine that drives capability, innovation, and transformation for the enterprise. Over the years, I’ve come to believe that every successful GCC is built on four foundational pillars: 💰 Cost – Delivering efficiency and sustainable value 🛡️ Compliance – Building trust through governance and control 🚀 Capability – Developing deep expertise and innovation muscle 🤝 Customer – Creating impact through empathy and partnership When we map these against a Business Services Maturity Model, the journey becomes clear: ➡️ Cost & Compliance (Levels 1–2) — Establish credibility and process discipline ➡️ Capability (Level 3–4) — Build expertise and differentiation ➡️ Customer (Level 5) — Drive transformation and enterprise value But here’s the hard truth I’ve seen up close — many GCCs get stuck between Levels 2 and 3. Why? Because that’s where the real challenges — and fault lines — start to appear: ⚙️ Execution failure: Teams keep chasing SLAs and efficiency metrics but lose sight of innovation and business impact. 🧭 Sponsorship failure: Enterprise leadership still views the GCC as a “support arm” rather than a “strategic partner.” 🧩 Cultural fault line: A subtle “us vs. them” mindset emerges between HQ and the GCC — eroding trust and shared ownership. Breaking through this plateau requires more than process excellence — it needs purpose, leadership intent, and cultural integration. Because the real GCC maturity curve isn’t just operational — it’s transformational: 👉 Cost → Compliance → Capability → Customer The GCCs that truly succeed are the ones that build for purpose, not just performance. They evolve from executing processes to enabling enterprise transformation — from being efficient to being indispensable and deliberate in their execution for enterprise value. 🌟 So I often ask my peers and teams: 💭 Where is your GCC today on this journey? 💭 And what will it take to cross the next fault line? #GCC #GlobalCapabilityCenters #Leadership #BusinessTransformation #DigitalTransformation #SharedServices #Innovation #Strategy #FutureOfWork #EnterpriseExcellence

To my fellow Service Provider Leaders, Operational Discipline is the Backbone of Service Profitability. In the world of service delivery, trust is the ultimate non-negotiable asset. The most effective way to quantify and maintain that trust is through a powerful operational metric: ▶️ Service Level Agreement (SLA) Compliance This metric moves beyond client sentiment and directly measures the consistency and health of your delivery process. You can see the full formula and what it measures in the accompanying image. Definition: The frequency with which your organization meets its documented service commitments (e.g., agreed-upon response, resolution, or delivery timelines). Why This is a Critical Executive KPI: SLA Compliance is not just about meeting promises; it’s a direct indicator of systemic operational health. Every percentage point below 100% signals a profit leak and exposes the business to client dissatisfaction and churn. Actionable Insight for Leadership: If your compliance is 95%, the strategic priority isn't celebrating the 95%. It's investigating the root cause of the 5% that failed. Use this KPI to map your bottlenecks: 👉🏾Is it a resource constraint or staffing gap? 👉🏾Is there a lack of clarity in the initial promise to the client? 👉🏾 Is it a process dependency failure between teams? Identifying and fixing the root cause is how a good service provider evolves into a reliable, high-margin enterprise. #LinkedInForServiceProviders #SLAs #OperationalExcellence #BusinessStrategy #ServiceDelivery #KPIs

The wrong vendor doesn’t just cost you money—it costs you credibility. Projects collapse not only due to internal issues but also due to fragile vendor ties. Missed SLAs, misaligned expectations, and unmanaged risks create ripple effects that shake entire portfolios. ✅ Build trust-driven vendor partnerships backed by data. ✅ Spot red flags in relationships before contracts break down. ✅ Align vendor performance to enterprise objectives. Don’t gamble on vendor trust. Explore how TrueProject protects your projects with predictive vendor insights: https://lnkd.in/gc_XFGJ5 #VendorManagement #ProjectManagement #RiskMitigation #Leadership #BusinessStrategy #TrueProject

Performance that Persists: Building Operations that Don’t Break High performing ops aren’t built on heroics they’re built on design. If your execution only works on a good day, it isn’t resilient; it’s lucky. Durable performance comes from systems that hold under pressure and repeat on demand. Here’s what I’ve seen make the difference: ◾ One operating truth. Single demand signal, single supply plan, single inventory view. Aligns decisions and kills rework. ◾ Decision cadence, a reliable rhythm beats urgency. Standard forums, clear thresholds, and one owner per call shrink the signal decision action gap. ◾ Capacity and risk by design. Cross-train teams, dual-source critical items, and buffer the true constraints not everything. ◾ Standard work with feedback. Document the routine, instrument it with leading indicators, and review at the cadence of the work. ◾ E2E visibility, not local wins. Tie plan, make, move, and serve to shared measures (OTIF, margin, cash, quality) so no function “wins” while the business loses. ◾ Playbooks for volatility. If X, then Y, pre-approved responses that keep flow moving without waiting for permission. ◾ Practice the pressure. Dry runs, supplier drills, and scenario tests turn surprises into rehearsals. Resilience isn’t an initiative it’s an operating system. Build for clarity, cadence, and controllable risk, and the performance you expect on Friday shows up on Monday, too. Share this post and comment with your best operations practice #Leadership #OperationalExcellence #SupplyChain #Execution #SIOP #RiskManagement #ContinuousImprovement #Manufacturing #Distribution #DecisionMaking #AnthonyLiccardo

KPI → KRI: 7 Swaps Boards Should Demand Boards love KPIs (Key Performance Indicators)—but in today’s volatile environment, KRIs (Key Risk Indicators) matter even more. KPIs tell you how well you are doing. KRIs tell you what could go wrong next. High-performing boards don’t just track success. They anticipate threats, prevent surprises, and protect long-term value. Here are 7 smart KPI → KRI swaps boards should demand: 1. Revenue Growth → Customer Dependency Risk 2. High Engagement → Reputation Risk 3. Efficiency → Process Failure Risk 4. Cost Savings → Compliance / Legal Risk 5. Innovation Output → Adoption / Change Risk 6. Retention Rate → Critical Role Dependency 7. Delivery Speed → Vendor / Third-Party Risk Great boards don’t just ask “Are we performing?” They ask “Are we protected?” The future of governance = balancing performance with foresight. Move from celebrating results → monitoring vulnerabilities. KPI tells the story of today. KRI safeguards tomorrow. Follow Amit Dubey for more boardroom insights on governance, risk and strategic leadership.

In today’s dynamic Global IT landscape, operational excellence depends on how effectively we enable technical teams to deliver stability and value. In one recent engagement, our operations team partnered with engineering to address recurring incidents from legacy monitoring tools. Through collaborative trend analysis and preventive automation, we achieved: ✔️ 38% reduction in incident recurrence ✔️ Improved SLA compliance and availability metrics ✔️ A stronger partnership culture between operations and delivery This reinforced my belief that strategic service delivery isn’t just about governance — it’s about enabling technical agility through structured support. As I continue to grow in IT Service Management and Service Delivery leadership, I remain committed to creating environments where: 🔹 Operations act as enablers 🔹 Technical teams are empowered 🔹 Customers experience consistent excellence #ServiceDelivery #OperationsStrategy #ITSM #ContinuousImprovement #IncidentManagement #Leadership

🔍 Smart contracting is smart saving. In this video, Aggie DaSilva, Global Sales Director,  shares why a well-structured third-party or vendor contract is more than a legal formality,  it's a strategic business asset. ✅ brings clarity: with defined rates, deliverables, and payment terms ✅ manages and mitigates risk: through SLAs, penalties, and compliance frameworks  ✅ Strengthens  vendor relationships: built on transparency and trust When done right, contracts don’t just manage obligations , they create long-term value and safeguard your bottom line. 🎥 Watch now to see how great contracts lead to smarter business decisions. #ContractManagement #RiskMitigation #VendorStrategy #SmartSaving #EQPGlobal #Leadership

𝐘𝐨𝐮𝐫 𝐒𝐮𝐩𝐩𝐥𝐲 𝐂𝐡𝐚𝐢𝐧 𝐉𝐮𝐬𝐭 𝐅𝐚𝐢𝐥𝐞𝐝. 𝐃𝐢𝐝 𝐘𝐨𝐮 𝐄𝐯𝐞𝐧 𝐒𝐞𝐞 𝐈𝐭 𝐂𝐨𝐦𝐢𝐧𝐠? 79% 𝒐𝒇 𝒄𝒐𝒎𝒑𝒂𝒏𝒊𝒆𝒔 𝒆𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆𝒅 𝒔𝒖𝒑𝒑𝒍𝒚 𝒄𝒉𝒂𝒊𝒏 𝒅𝒊𝒔𝒓𝒖𝒑𝒕𝒊𝒐𝒏𝒔 𝒊𝒏 2023 𝒕𝒉𝒂𝒕 𝒅𝒊𝒓𝒆𝒄𝒕𝒍𝒚 𝒊𝒎𝒑𝒂𝒄𝒕𝒆𝒅 𝒓𝒆𝒗𝒆𝒏𝒖𝒆. 𝕀𝕟 𝕤𝕦𝕡𝕡𝕝𝕪 𝕔𝕙𝕒𝕚𝕟, 𝕧𝕚𝕤𝕚𝕓𝕚𝕝𝕚𝕥𝕪 𝕚𝕤𝕟'𝕥 𝕡𝕠𝕨𝕖𝕣-𝕚𝕥'𝕤 𝕤𝕦𝕣𝕧𝕚𝕧𝕒𝕝. 𝐖𝐡𝐲 𝐑𝐞𝐬𝐢𝐥𝐢𝐞𝐧𝐭 𝐒𝐮𝐩𝐩𝐥𝐲 𝐂𝐡𝐚𝐢𝐧𝐬 𝐌𝐚𝐭𝐭𝐞𝐫: 🔸 Prevents costly production shutdowns and delivery delays 🔸 Maintains customer trust during market turbulence 🔸 Protects profit margins from disruption expenses 🔸 Creates competitive advantage when others struggle 🔸 Enables faster recovery and business continuity 𝐒𝐨 𝐡𝐨𝐰 𝐝𝐨 𝐲𝐨𝐮 𝐚𝐜𝐭𝐮𝐚𝐥𝐥𝐲 𝐛𝐮𝐢𝐥𝐝 𝐭𝐡𝐢𝐬 𝐫𝐞𝐬𝐢𝐥𝐢𝐞𝐧𝐜𝐞? My VFRC Framework (Visibility-Flexibility-Redundancy-Collaboration) did the heavy lifting. Real-time tracking, alternate vendors, agile processes, and strong partnerships maintained our 98% fulfillment rate through chaos. Think of it like dating-putting all your eggs in one basket works until it doesn't. Your supply chain needs options. 𝑯𝒆𝒓𝒆'𝒔 𝒕𝒉𝒆 𝒕𝒓𝒖𝒕𝒉: Companies that invest 1% more in resilience planning save 10x during disruptions. Most leaders agree resilience is critical, yet less than 30% have implemented comprehensive risk strategies. 𝐃𝐨𝐧'𝐭 𝐰𝐚𝐢𝐭 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐧𝐞𝐱𝐭 𝐜𝐫𝐢𝐬𝐢𝐬 𝐭𝐨 𝐬𝐭𝐚𝐫𝐭 𝐛𝐮𝐢𝐥𝐝𝐢𝐧𝐠. What's your biggest supply chain vulnerability right now? #SupplyChainResilience #RiskManagement #OperationalExcellence #SupplyChainLeadership #OperationalExcellence #BusinessTransformation #ExecutiveLeadership #BusinessLeadership #SupplyChainCareer #ScaleOperations #LeadershipDevelopment #ThoughtLeadership #IndustryInsights #LeadershipVision #BusinessAcumen #FutureOfSCM

For Legal & Compliance leaders, effective cost optimization is about aligning resources with strategic vision: https://gtnr.it/4mxpsdt Gartner's Cost Optimization Decision Framework equips you with the tools to assess and prioritize initiatives, ensuring efficient resource allocation. Visualize trade-offs and build consensus, leading your team towards a future of strategic growth and resilience. #GartnerLegal #Compliance #CostOptimization