How WEOKIE Federal Credit Union created a Chief Delivery Officer

𝗔𝗿𝗲 𝗬𝗼𝘂 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝗧𝗵𝗲 𝗥𝗶𝗴𝗵𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗔𝗰𝗿𝗼𝘀𝘀 𝗘𝘃𝗲𝗿𝘆 𝗖𝗵𝗮𝗻𝗻𝗲𝗹?💡 WEOKIE Federal Credit Union realized it was time for a shift — not just in strategy, but in structure. That’s why WFCU introduced a new executive role: the 𝗖𝗵𝗶𝗲𝗳 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗢𝗳𝗳𝗶𝗰𝗲𝗿. This isn’t about a flashy title. It’s about building real member connections across digital and in-person channels. If you’ve been trying to close the gap between your contact center, branches, and digital tools — or feel like something’s missing in your service delivery — this story might offer the spark you need. 📖 Written by Savana Morie 👤 Featuring CEO Jeff Carpenter and CDO Kyle P. Sanders of WEOKIE Federal Credit Union 👉 Read more: https://lnkd.in/enV-mgJd