How Gen Z is changing the future of money: Clearpay report

Changing financial services comes from the people demanding better options. Fresh insights👇 from our Clearpay (Afterpay) team shows UK consumers, particularly how Gen Z, want flexible ways to manage money.

Fresh insights👇 from our Clearpay (Afterpay) team shows UK consumers, particularly how Gen Z, want flexible ways to manage money.

🤝 Meet generation instant. They grew up with one-click checkouts, real-time everything, and zero patience for friction. Now, Gen Z and younger millennials are stepping into finance roles, and they’re bringing their expectations with them. From embedded finance to instant payments, this generation is pushing B2B transactions into the future. In this article, Jessica Cheney, VP at Bottomline, unpacks what this means for banks, fintechs, and corporates. 🔗 https://ow.ly/9PeJ50WZAeg. #B2BPayments #EmbeddedFinance #InstantPayments #FutureOfFinance

Mass-market credit cards must balance features and rates to attract average U.S. consumers. This Javelin Strategy & Research report benchmarks general-purpose credit cards by 10 major issuers with an eye toward the most appealing pitches across generations: Generation Z, Millennials, Generation X, and Baby Boomers. Overall, offerings from TD Bank (First Class Visa Signature Card) and U.S. Bank (Altitude Connect Visa Signature) rose to the top of the heap among major cards with an annual fee of up to $120 (TD Bank) and no annual fee (U.S. Bank). 📖Read the report: https://lnkd.in/edvaS--R ✍️By Ben Danner, Brian Riley #CreditCards #ConsumerFinance #Banking #Payments #MarketResearch #Fintech

Thrilled to see this topic come up at Montreal's Fintech Forum this week: Lower churn = higher #LTV = more room to acquire users profitably. If your churn rate is high, you’ve built a ceiling above which you can’t grow. With even a modest acquisition cost, high churn means you might be losing money on each user. What to do: 1. Measure your true growth ceiling = New Users per Month ÷ Churn Rate 2. Fix #churn before you try to grow - improving retention often beats throwing budget at acquisition 3. Set realistic targets - if your monthly churn is 10%, you need to acquire just to stay still. Churn isn’t just annoying - it’s the brake on your scale. If you can reduce it, you open up growth in a meaningful way. #payments #subscription FlexPay

Gain instant insights into the latest #payments news with this week’s #WeekendReads ⬇️ 1. Why the Second Half of the 2020s Will Redefine Payments https://lnkd.in/gfX5XTfp / The Financial Revolutionist 2. Payments Are the New OS for Smbs: How Every Business Decision Can Trace Back to a Payment Flow https://lnkd.in/eTycpmX2 / Tearsheet 3. Show Me The Faster Money: Profiting From Instant Payments https://lnkd.in/e5VNZzKg / Forbes 4. A Report Says Banks Pay 2.3 Times More to Onboard Merchants Than Pay Tech Firms Do https://lnkd.in/et8PYXfX / Digital Transactions 5. Why Citi Is Betting on Uniformity as Payment Rails Multiply https://lnkd.in/eivdgBAd / PYMNTS

Gen Z is not just shaping the future of banking — they’re demanding it now. Assertive, selective, and hyper-digital, this generation is redefining financial services across the globe. From onboarding to product design, personalization isn’t a trend — it’s table stakes. Global Gen Z Banking Behavior Digital-first, not digital-only: 43% still find emotional reassurance in physical branches. Trust matters: Traditional banks remain preferred for data security. Experience is everything: 73% prioritize seamless UX, instant payments, and personalized services. Regional Nuance Matters Middle East: Ethical finance meets influencer-driven trust and family-centric features. South Asia: Mobile wallets dominate; vernacular content bridges financial literacy gaps. Southeast Asia: Neo-banks surge, but hyper-localization drives loyalty. USA: BNPL, budgeting tools, and purpose-driven banking resonate with Gen Z values. Strategic takeaway: To win Gen Z, banks must blend global innovation with regional relevance — and measure success through referrals, product adoption, and share of wallet. Let’s stop marketing to Gen Z and start building with them. #GenZBanking #CXLeadership #DigitalTransformation #PaymentsInnovation #FintechStrategy #MiddleEastBanking #SouthAsiaFinance #NeoBanks #CustomerExperience #LinkedInInsights #BankingInnovation #digital #fintechs #payment #payments #innovation #banks #usa #india #gcc #southeastasia #asia https://lnkd.in/dZ_9UTit The Financial Brand

Gen Z is not just shaping the future of banking — they’re demanding it now. Assertive, selective, and hyper-digital, this generation is redefining financial services across the globe. From onboarding to product design, personalization isn’t a trend — it’s table stakes. Global Gen Z Banking Behavior Digital-first, not digital-only: 43% still find emotional reassurance in physical branches. Trust matters: Traditional banks remain preferred for data security. Experience is everything: 73% prioritize seamless UX, instant payments, and personalized services. Regional Nuance Matters Middle East: Ethical finance meets influencer-driven trust and family-centric features. South Asia: Mobile wallets dominate; vernacular content bridges financial literacy gaps. Southeast Asia: Neo-banks surge, but hyper-localization drives loyalty. USA: BNPL, budgeting tools, and purpose-driven banking resonate with Gen Z values. Strategic takeaway: To win Gen Z, banks must blend global innovation with regional relevance — and measure success through referrals, product adoption, and share of wallet. Let’s stop marketing to Gen Z and start building with them. #GenZBanking #CXLeadership #DigitalTransformation #PaymentsInnovation #FintechStrategy #MiddleEastBanking #SouthAsiaFinance #NeoBanks #CustomerExperience #LinkedInInsights #BankingInnovation #digital #fintechs #payment #payments #innovation #banks #usa #india #gcc #southeastasia #asia https://lnkd.in/dZ_9UTit

📈 Consumers might try instant payouts for the speed, but they return because it becomes part of how they manage money. PYMNTS Intelligence, in collaboration with Ingo Payments, shows that nearly 8 in 10 consumers who used instant for supplemental income tapped it again within the year. Get the full insights in the new report: https://hubs.ly/Q03Jk55n0

How do FinTechs profit from making users worse off? In August, the Bank of England cut the interest rate (again) to 4% which means fintechs are having to reduce the interest rate they can offer to their users (again) This isn’t good news for users who are saving money and trying to keep up with the rate of inflation. And as a user of Monzo Bank, the constant notifications on cuts to the interest on my savings is getting irritating. But, the other day I received an email using the latest cuts as an opportunity to push a premium subscription I wasn’t annoyed, but I did think of improvements that could be made to the email to increase conversion. After all, higher interest on savings is valuable: 1️⃣ Stop highlighting losses: don’t give so many notifications of drops to interest rates. Users hate losses, highlighting repeated losses reduces experience. If possible, compress changes to interest rates to fewer notifications, thereby reducing feelings of loss 2️⃣ Justify it: the paid plans are now providing the same interest rates as users were able to earn a few months ago for free. And while the changes to the economy have forced this change, users may not be aware of it. So, justify it by telling them. Providing a reason why increases compliance. 3️⃣ Show me the money! If you want people to upgrade to a premium subscription highlight the value it would provide to them. This can be done by highlighting the added interest they will receive each year on £X and the added money earned by premium users over free users. Users want a positive return on investment, highlight this for them. People use FinTechs to make progress towards their goals. Show them how upgrading will help them achieve their goals sooner and more easily, and they will be more likely to act in the way you want them to If you’re interested in more insights to help you drive growth by highlighting behavioural frictions in your current processes, reach out!