CC33 Global Limited’s Post

Considering offshoring your customer care? There are some critical factors to consider when picking the ideal provider! 🔹 How many organisations are involved? The most secure solutions have the fewest handoffs and the clearest lines of accountability. 🔹 Every layer between decision-makers and frontline staff creates a gap where quality deteriorates. 🔹 The true cost of offshoring isn't just the headline rate; it’s the damage that occurs when communication breaks down. 🔹 Who's actually paying the agents? Compensation, training, and working conditions directly impact their performance! That's why, at CC33, we built our South African operation from the ground up rather than using subcontractors, providing complete transparency, higher control, and a direct line of communication for our clients. #customerservice #customerexperience #outsouricng #offshoring #southafrica