How AI is transforming India's BPO sector, according to CXponent's Nick Richards

As AI reshapes customer support and sales functions, The Washington Post spotlighted the transformation of India's BPO sector, featuring insights from our own Nick Richards, GM of AI & CX at CXponent. As conversations around AI often center on workforce shifts, Nick highlights a significant opportunity. With AI handling routine tasks, India has the potential to capture more complex, sales-oriented calls that depend on strong relationship-building skills. This evolution requires a strategic focus on "re-skilling" to emphasize human connection, a core tenet of our advisory approach at CXponent. To explore what the future of customer service could look like and Nick's insights, read the full article. https://hubs.la/Q03BMgd40 #AI #BPO #AIforCX #CustomerService #FutureOfWork #CXponent