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CallTrackingMetrics launches VoiceAI, transforming contact centers with 50% faster call handling and zero missed calls. “At CallTrackingMetrics, we believe AI should support the people at the heart of every conversation, not replace them,” said Todd Fisher, co-founder and CEO.  Read more: https://lnkd.in/gkF6NMrY #VoiceAI #CallTrackingMetrics #ContactCenter #AIAutomation #CustomerExperience #ConversationAnalytics #TechIntelPro

Genesys Launches AI Agents with Greater Autonomy to Drive Enterprise-Wide Customer Experience Orchestration https://ow.ly/jZkB50WTVGQ #MachineLearning #AdversarialAI #SmartAI #AI #EnterpriseAI #GenerativeAI #GenAI #MLAlgorithms #DeepLearning #AIResearch #AIRevolution

The contact center isn’t evolving—it’s being reinvented The contact centre is no longer just a queue to manage. It is evolving into the strategic nerve centre of the digital enterprise—where intelligence is acted upon, trust is earned, and value is generated in real-time. Agentic AI is transforming service from a reactive cost center into the strategic nerve center of the digital enterprise. This isn’t about chatbots or automation. It’s about AI agents that anticipate needs, co-create experiences, and operate as digital colleagues—always-on, adaptive, and embedded in your business logic. Incremental fixes won’t cut it. The future belongs to those ready to re-architect, reimagine, and revolutionize. Are you ready to co-lead with AI? Read More: https://lnkd.in/eM5hkUj3 #CX #AI #BPO #CustomerExperience #Innovation #Technology #AccessCX #AgenticAI Tony Moroney Tom Moroney #Automation

If you're looking to dive deeper into how AI can transform your business, this blog post discusses how you can automate daily tasks and free up your time.

Ignoring the contact center in customer-facing AI decisions can create costly ripple effects, including broken rollouts, ballooning contracts, disengaged employees, and missed opportunities. When the contact center is part of the decision-making process, AI adoption improves, operational reality drives success, and value shows up across customer, employee, and business outcomes. CX Today breaks down why it matters: 👉 https://lnkd.in/gS8NDXv7 #ContactCenter #CCaaS #CX #AI #BusinessGrowth

JustCall Highlights How AI Voice Agents Are Transforming Business Productivity: Companies are constantly investing in tools that save time and reduce operational costs, and one of the most powerful technologies emerging on this front is artificial intelligence. Among its many applications, voice-based technology powered by AI has begun to transform … Continue reading → #Technology

Thinking about adding an AI agent to your support team? Start here. In 2025, AI agents are becoming standard, but most teams still struggle to roll them out in a way that actually helps. This beginner’s guide covers: ➤ What AI agents can and can’t do ➤ Common use cases in support ➤ How to start small without breaking your workflow If you're new to AI in support, this is your starting point. Read the blog here: https://lnkd.in/g7f2Miwz. #AI #SupportOps #CustomerSupport #Automation #CX

Our recent blog outlines seven essentials for deploying AI Agents that empower agents with intelligent, embedded, and trustworthy AI support – turning complexity into confidence. Organizations implementing these strategies are seeing measurable improvements in CSAT, reduced AHT, higher FCR, and lower agent churn while transforming every interaction into an opportunity to deliver value. Read the full insights: https://lnkd.in/d4hJqgcZ #AI #ContactCenter #CustomerExperience #AIAgent #DigitalTransformation #CX #CustomerService #AISupport #WorkforceEmpowerment #AIInnovation #BusinessStrategy #KnowledgeManagement #FirstContactResolution #AgentProductivity #CallDeflection #CustomerSatisfaction #eGain

Looking at voice AI agents? Not all solutions scale for enterprise contact centers. This guide zeroes in on the top 6 platforms that deliver AI-powered, multilingual, compliant, system‑integrated experiences—without the chaos. 📊 If you're evaluating automation leaders, this is your shortlist. 👉 Explore the analysis: https://lnkd.in/dZAQ7eQe

VoiceAI by CallTrackingMetrics is here to transform contact centers—with Responsible #AI at the core! The newly launched VoiceAI empowers contact centers to deliver: ✅ 24/7 customer support with natural language understanding ✅ Intelligent call routing & seamless self-service ✅ Up to 50% faster call handling and major productivity gains What makes it unique? A commitment to Responsible #AI—designed to support, not replace, human conversations, ensuring empathy and trust remain central to customer interactions. As CEO Todd Fisher puts it: “#AI should support the people at the heart of every conversation, not replace them.” A powerful step toward smarter, more human-centric customer experiences. #VoiceAI #ResponsibleAI #ContactCenters #CustomerExperience #Automation #Innovation https://lnkd.in/dpE4_GYq