We just launched 2 new features at OpenPhone that I'm really excited about! 1) Multi-level phone menus We all know the feeling of calling a business and sitting through 10 different options on the automated answering machine. Now with multi-level phone menus, you can create layered menus where people can get where they need to go without wanting to hang up. Each menu option can route to another menu, person, group, or Sona. 2) "Go to" step in our call flow builder We know how frustrating it is when you have to rebuild the same configuration over and over. So now you can route callers to a different step you've already created. It keeps call flows clean, consistent, and easy to maintain. -- What I love about both of these is that they let you create sophisticated call flows without making callers jump through hoops. The "Go to" step is available on all OpenPhone plans. Multi-level menus are available on Business and Scale plans. I recorded a quick demo showing how both work below. I'll also leave more information in the comments!
Great presentation! Any neo video editing tool used in this?
Wowwwwww thank you 😀 #1
These are fantastic features!
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Daryna Kulya Smart updates that make call flows smoother for both teams and customers.
Great new features! Any chance you could pass through phone menu data to Zapier so that we can do things like route voicemails to the right internal folks? :-)
Both features are super practical. Love how they reduce friction for both the team and the caller. Layered menus + reusability is a powerful combo for scaling without complexity. Curious, what’s been the most creative use case you’ve seen so far? Would be great to unpack more on the Hyperengage Podcast if you’re open!
👏 Love this! Nothing better than tools that simplify complexity while keeping the customer experience smooth. 🚀 At AutoPixel AI we’re on a similar path in automotive — helping dealers deliver 32+ AI-enhanced images and studio-quality showrooms without the hassle. Clean, scalable, and designed to make a real impact. #AutoPixelAI #Innovation #DealerTech #DigitalMerchandising #AutomotiveRetail #AI
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Co-Founder at OpenPhone (now Quo)
2mo"Go to" step in our call flow builder: https://support.openphone.com/core-concepts/administration/call-flows/go-to-step Multi-level phone menus: https://support.openphone.com/core-concepts/administration/call-flows/phone-menu#multi-level-menus