#hfssas | David Cushman

1w Edited

Former Cognizant CEO Francisco D'Souza drops the bomb at the HFS Research Fall Summit in NYC: Service providers must have the courage not just to change their models, but to throw them away as AI becomes the 'new India', demanding a mindset and operating model shift of the scale of the rise of broadband and its enabling of the offshore model. He warns few incumbents are likely to survive the disruption that is upon them.#HFSSaS Frank points out incumbents are terrible at disrupting themselves. Reinvention is hard across industries and time. Once you are incumbent it feels great and you want to stick with the ways you work. It's particularly hard where the core asset is in talented people. They have to figure out how thousands of people need to move to a new S curve. Many firms will only tinker, and that will mean decline. We may already be in that decline, recently masked by the boom in digital transformation demands of Covid. It takes courage to build the model of the future. Phil Fersht Saurabh Gupta Tony Filippone Neeraj Satpall Ted Shelton Jason Dann

4 Comments

Pallab Deb

Managing Director - Ecosystem Partnerships (SI, ISV, Channel) | Advisory Board Member, CapitalG | P&L leader - Data and AI

It's here and it's happening ..seeing it everyday with the #innovators - nimble, with deep expertise pools and a product mindset - tech services firms of today's era are making waves everyday.

4 Reactions

Viral Tripathi

CIO & CTO | Driving Growth through AI, Cloud, and Data | Strategic Partner to the Board & C-Suite

David, thanks for sharing this. “…as AI becomes the new India” is a warning worth heeding. Francisco D'Souza, is spot on. Many incumbents are tinkering with AI at the surface, experience layer, instead of embedding it at the core to rethink how they create enterprise value. The ones who take this bold step will indeed define the next phase of growth.