How to build a data-driven foundation for SMB growth

SumUp transformed CX with Five9 AI—boosting self-service by 10% and halving call volume. Here are three key steps to successfully start your AI journey: focusing on customer impact, data-driven decisions, and quick wins that build momentum. 1️⃣ Start with the customer – not the cost savings 2️⃣ Let analytics guide your understanding of customer needs 3️⃣ Start small: Focus on low-hanging fruit Learn more: https://bit.ly/42lJ7pA

Fantastic results from SumUp! A great example of how Five9 AI delivers real customer impact - not just cost savings. At Babble, we’re helping UK businesses take the same first steps: starting small, using analytics to guide decisions, and driving measurable CX improvement from day one. #Five9 #AI #CustomerExperience #BabbleVoices #MyBabbleTake

AI-driven churn prevention improves customer retention. Analyzing usage patterns and measuring real-time indicators helps anticipate risks and design personalized actions. Platforms like Syntetica facilitate the implementation of predictive models without requiring extensive infrastructure, allowing teams to focus on data interpretation and decision-making. Integrating this strategy strengthens customer relationships and optimizes resources, turning churn prevention into a competitive advantage. #ChurnPrevention #AI #PredictiveAnalytics #CustomerRetention #Syntetica https://ow.ly/XC8f50X7h7F

A significant 58% of IT leaders in the Americas expect that insights driven by data will enhance customer satisfaction over the next two years. Companies are improving their data management and infrastructure to better accommodate AI tasks. Discover how to effectively scale AI through a data-first approach and the latest trends. Watch now: https://okt.to/ksSVwO

Product and pricing are easy to copy. Customer understanding isn’t. Companies with advanced feedback systems are 6.5x more likely to outperform competitors. They operationalize feedback to act faster, align teams, and win more deals. The gap isn’t luck. It’s customer intelligence AI that transforms feedback into execution. 👉 Read the full article: https://lnkd.in/d4cssK-e #FeedbackOps #CustomerIntelligenceAI #SaaSGrowth #CompetitiveAdvantage #AIforB2BSalesTeams #BackEngineAI

In a recent post, I talked about the kind of seamless and convenient experiences I expect from the companies I use. Now, I'm sharing exactly how Deep Customer Engagement AI by BCG X brings that to life. Together with a BCG X team of 100+ dedicated AI experts, we're helping companies around the world transform customer value management, customer service, and sales. I break down what AI enables before, during and after a customer conversation and why both customers and companies are better off for it. Incredibly proud of my team's hard work and the outcomes we are delivering across industries. (including up to a 40% increase in customer lifetime value ‼️ ) This is what "better with every step" looks like: http://on.bcg.com/4neAW6b #DeepCustomerEngagementAIbyBCGX #ProductsThatMadeUs #BCGX

By 2026, You'll Either Lead With AI or Fall Behind Forever The Countdown Has Started. Are You Watching Your Competition Leave You Behind? Here's what's happening right now: while you read this, companies are integrating voice AI and gaining an unfair competitive advantage. Forward-thinking companies have already save $200K+ per year by replacing outdated call systems with AI-powered agents. But here's the scary part. It's not just about savings anymore. The real threat Your competitors are now handling 99% of customer interactions instantly while you're stuck managing outdated systems. They're scaling customer support without adding headcount. Your cost per interaction keeps climbing. They're collecting data, building relationships, and iterating 10x faster than you can manually process. They're already one step ahead on customer satisfaction. By 2026, this won't be competitive advantage. It'll be table stakes. Companies without voice AI integration won't just be slower. They'll be fundamentally uncompetitive. The race is on The businesses that will dominate aren't waiting. They're experimenting NOW. They're iterating daily. They're building specialized solutions that become impossible to replicate later. The window is closing fast. Very fast. The hard truth Every month you delay is a month your competitor gains market share, customer data, and operational efficiency you can't catch up to. The first-mover advantage in your industry is being claimed as we speak. This isn't about innovation theater anymore. It's about survival. The real question. It isn't "Should we explore voice AI?" It's "Can we afford NOT to?" Curious how this could work for your business? Book a free 15-30 min strategy session: https://lnkd.in/diDtMJxr Want to see it in action? Message me for a full demo. #VoiceAI #AIAdoption #DigitalTransformation #CompetitiveAdvantage #BusinessStrategy #FutureOfWork #Innovation #AIIntegration #MarketLeadership

AI is not just changing operations and finance. It is redefining the customer relationship. The next wave of competitive advantage will belong to the companies that deliver context-aware, personalized experiences at scale, and connect those experiences directly to revenue growth. Read more 👉 https://lttr.ai/Ajv7n #RevenueGrowth #RevenueStrategy #BusinessStrategy #BusinessGrowth #AIforGrowth #GrowthStrategy

Every piece of customer feedback is a data point. And also a decision driver. The challenge? Most open-ended responses never make it to the strategy table. Join us at #TMRE2025 as Shannon Etten (Canvs) and Alexis Walters (Panera Bread) share how leading brands are rethinking their insights stacks to close the gap between what customers say and what businesses do. Discover how AI is enabling teams to act faster, with confidence and finally bridge the gap between qualitative nuance and quantitative scale. #CustomerInsights #AIinInsights #VoiceofCustomer

The Customer Journey of the Future isn’t human-to-human. It’s machine-to-machine (AI-to-AI). Your customer journey maps are outdated the moment two 🤖 AIs start talking. Don’t overlook the invisible dialogue between systems: those milliseconds when AI approves a claim, reroutes a request, predicts demand or denies a transaction. These “machine moments” are the new moments that matter. The organizations fluent in this new language of intelligence will set the standard for experience. Let’s design what that journey looks like for you. #AgenticAI #CustomerExperience #AIstrategy #CustomerJourney