Genesys and Scaled Cognition Partner on Responsible AI for Customer Experience

Essential approach to Agentic AI, by embedding responsibility, transparency, and governance into agentic capabilities, this collaboration aims to unlock scalable automation without sacrificing control or compliance.

Trust, reliability and performance are essential for organizations to embrace agentic AI. Our partnership with Scaled Cognition reinforces our commitment to leading the industry into the agentic era with systems that drive customer loyalty and increase operating efficiency. Together, we’re helping organizations harness agentic AI to orchestrate customer experiences with the responsibility, governance and scale they need to succeed. #Genesys #AgenticAI

The contact center revolution is not just coming — it’s already here! 🚀 Agentic AI is transforming customer service by moving beyond simple automation to making smart, autonomous decisions in real time. In partnership with Forrester Research, Pega is leading this charge with workflow-powered AI agents that orchestrate outcomes, not just tasks. For leaders in healthcare and beyond, this means more efficient operations and a better experience for every customer and patient. Curious about how this innovation can revolutionize your contact center? Don’t miss this eye-opening on-demand webinar. Watch now and see how intelligent decision-making is reshaping the future of service! 🤖✨ https://lnkd.in/dAHwZitH #AgenticAI #CustomerExperience #ContactCenter #HealthcareInnovation #DigitalTransformationTransformation

🤝 Scaled Cognition is proud to partner with Genesys to bring responsible agentic AI to the next level of customer experience orchestration. By integrating Scaled Cognition’s specialized agentic models with #GenesysCloud™, we’re helping organizations deploy AI built for action, not just words — delivering outcomes that are reliable, policy-aligned, and free from hallucinations. Together, we’re empowering businesses to orchestrate AI and human collaboration with the reliability and trust customers expect. Learn more about the partnership: https://gsys.cx/4qdljyg

At Scaled Cognition, we've spent the past few years focused on a hard problem: how to build AI systems that don't just predict words, but take reliable, policy-aligned actions in complex enterprise workflows. Our partnership with Genesys is an exciting step forward in bringing that work to scale. Together, we're combining Genesys Cloud™ with Scaled Cognition's agentic model technology, powered by APT-1, our flagship model, to deliver outcomes that are repeatable, policy-aligned, and highly accurate. It's awesome to see these ideas move from research to real-world production, where determinism and reliability define what enterprise AI can achieve.

We’ve been collaborating with the Genesys team over the past few months, and it’s incredible to see this partnership come to life. Genesys is a leader in AI-powered experience orchestration, trusted by thousands of enterprises worldwide. At Scaled Cognition, our agentic models are:  ⚙️ Pretrained specifically for CX, built for real enterprise use cases  🧠 Anti-hallucination by design, delivering reliability and trust  🛡️ Unparalleled in policy alignment, ensuring responsible, compliant AI actions Together, we’re powering the next generation of agentic AI for CX: reliable, aligned, and ready for the enterprise. Check out the press release here: https://lnkd.in/eQPz8SXR

PagerDuty Unveils AI Agent Suite to Speed Incident Response “This is a turning point for digital operations,” said Jeffrey Hausman, chief product development officer at PagerDuty. “PagerDuty’s AI agents are not just automating tasks they’re transforming how organizations innovate and compete in a world where every second counts. Our customers are already seeing dramatic reductions in downtime and a step-change in engineering productivity.” Read More: https://lnkd.in/dGUr3G4r #AIagentsuite #AITech365 #businesstechnology #digitaloperationsmanagement #news #PagerDuty #ScribeAgent

PagerDuty Unveils AI Agent Suite to Cut Response Times “This is a turning point for digital operations,” said Jeffrey Hausman, chief product development officer at PagerDuty. “PagerDuty’s AI agents are not just automating tasks they’re transforming how organizations innovate and compete in a world where every second counts. Our customers are already seeing dramatic reductions in downtime and a step-change in engineering productivity.” Read More: https://lnkd.in/dY3Mg4A4 #AIAgent #CIOFirst #digitaloperationsmanagement #incidentmanagement #Informationtechnology #News #PagerDuty

🧠 Most legacy systems treat every repair order the same. ServiceSync AI learns from real shop data like urgency, technician skill, and parts availability to help teams route work smarter and finish faster. Because AI shouldn’t just automate the process. It should understand the people behind it. 🔗 See how we’re rethinking AI for the shop floor: servicesync.io #ServiceSyncAI

Small businesses are embracing a new era of opportunity, using AI-powered automation not just to cut costs but to innovate, personalize customer experiences, and unlock growth. From hyperautomation to voice AI and low-code platforms, these trends are making advanced technology accessible, affordable, and impactful for companies of all sizes. At Total eBiz Solutions, we’re helping small businesses harness AI to compete, adapt, and thrive in a rapidly evolving market. Read the blog to discover the top AI trends transforming small business success: https://lnkd.in/gj9_mz6q #SmallBusinessGrowth #AIAutomation #AITrends #BusinessInnovation