Why is it hard to find skilled staff in hospitality? 5 reasons and a solution

During the Covid pandemic, I hosted several online workshops for aspiring hoteliers in Malaysia, focusing on the younger demographic. Once the most common service issues were noted, I crafted a beginner-friendly, step-by-step guide on effective complaint handling. In online training, I’ve learned that bite-sized visual aids and practical examples are essential to keep junior hoteliers engaged and focused. Today, these fundamental steps continue to prove just as effective! Feel free to share with your teams 😊 🎯 How do you typically approach handling complaints? 🎯 How do you guide your team approach hurdles and challenges? 🎯 Do you view complaints as obstacles or chances to showcase your skills? #ComplaintHandling #CustomerExperience #GuestExperienceHeros #ServiceExcellence

🚀 Ready to launch your global career in hospitality? 🌍 This isn't just another course—it's your dual passport to success in the world's most exciting industry. Our FREE online Diploma in Hospitality Management includes essential English language studies to make you a standout candidate from day one. Here’s what you’ll master: ✅ Industry Fundamentals: Learn the core functions of every major department, from hotel operations to restaurant management. Understand the roles and how to excel in them. ✅ Professional English Communication: Gain the specific language skills needed to confidently interact with guests and colleagues, whether you're at the front desk, serving in a restaurant, or managing a team. ✅ Career Acceleration: This is the perfect program for anyone looking to start a new career or fast-track their current one in the global hospitality sector. Don't just dream about a dynamic career—build the skills to make it a reality. Start your learning journey today! 👇 https://lnkd.in/dge7mF54 #HospitalityManagement #HotelManagement #LearnEnglish #CareerGrowth #SkillsDevelopment #Tourism #FreeCourse #ProfessionalDevelopment #LinkedInLearning #HospitalityJobs #EnglishForWork #NowHiring

Hotels and hospitality across Canada are feeling the pressure: they need employees—and they need them now. But there’s a critical step in the talent and retention pipeline many are missing—one that could ease staffing challenges without relying so heavily on the TFW program: ➡️ English training You can offer competitive benefits, unique locations, and career advancement opportunities. But if your current or future employees don’t have the English skills to access those opportunities and grow with your company, none of it sticks. ▶️ Start with English. Offer your employees a flexible language program designed for shift work—training they can access when it fits their schedule and tailored to what they need to learn. 👉 Check out the article below to learn more! Hotel Association of Canada Restaurants Canada #workforcedevelopment #canadianbusinesses #hotels #restaurants #EnGen

I’ve just been looking at recent hospitality data on probation periods: 🫗 More than 4 in 10 new hospitality hires leave within their first 90 days ➕ 💯 Those who pass probation are around 50 per cent more likely to stay for the long term The first few months aren’t just a legal formality – they’re the make-or-break moment for culture, guest experience and brand consistency. Every time training is rolled out to new faces, or a great team member leaves before they’ve had a chance to shine, the costs mount. Brands, suppliers and partners depend on stable, knowledgeable teams just as much as venues do. Retention strengthens every activation, every training session and every guest interaction. If we started harnessing our brand partnerships to help people clear the probation hurdle, could we turn this high-risk period into hospitality’s greatest advantage – stability, knowledge and guest experience?

Over the years, I’ve realized that the skills that make someone excel in Sales or hospitality are universal, transferable, and teachable: ✅ Reading people & anticipating needs ✅ Handling high-pressure situations calmly ✅ Turning “No” into opportunity ✅ Creating trust and memorable experiences And here’s the exciting part: these skills are not just for hoteliers. They are 𝐭𝐞𝐚𝐜𝐡𝐚𝐛𝐥𝐞, 𝐥𝐞𝐚𝐫𝐧𝐚𝐛𝐥𝐞, 𝐚𝐧𝐝 𝐭𝐫𝐚𝐧𝐬𝐟𝐞𝐫𝐚𝐛𝐥𝐞 𝐭𝐨 𝐚𝐧𝐲 𝐜𝐚𝐫𝐞𝐞𝐫 𝐚𝐧𝐝 𝐚𝐧𝐲 𝐟𝐢𝐞𝐥𝐝. I’ve been collecting these lessons and skills, shaping them into something structured 👉 ️a 𝐩𝐫𝐚𝐜𝐭𝐢𝐜𝐚𝐥 & 𝐡𝐚𝐧𝐝𝐬-𝐨𝐧 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐩𝐫𝐨𝐠𝐫𝐚𝐦 — something practical, structured, and designed to help everyone to grow. Whether you want to start and develop in hospitality, sharpen your career game, or simply build skills that last a lifetime, this program is for you. Very soon, I’ll be sharing all the details. Think of it as a 𝐂𝐚𝐫𝐞𝐞𝐫 𝐁𝐨𝐨𝐭𝐜𝐚𝐦𝐩 — a masterclass in human connection, strategy, negotiation and professional excellence. #HospitalityTraining #ProfessionalTraining #LearningAndDevelopment #Upskilling #TrainTheFuture #CareerGrowth #ProfessionalTraining

In the hotel industry, we obsess (rightfully!) over guest experience: - Smooth check-ins - Immaculate rooms - Warm smiles at every interaction But here’s the secret ingredient no one sees.... quality HR training! Because the real five-star experience doesn’t start at the front desk… It starts behind the scenes from the day of hire. When training is done right: - New hires don’t just learn the steps, they learn the why - Team Members don’t just serve, they anticipate - Everyone feels empowered, not just employed Quality training in hospitality isn’t about reading manuals or sitting through PowerPoints, it’s about creating confidence, consistency, and culture. Because if we want to deliver unforgettable experiences out front, we’ve got to start by building them in house. Here’s to raising standards, one training at a time. #HRTraining #QualityMatters #GuestExperience #LearningAndDevelopment

"Extra Value: Real-World Training at No Extra Cost" . At Franco-Thai Hotel & Tourism Prep School, tuition covers more than classroom lessons. Every student benefits from practical, hands-on training — included in the programme with no additional fees. . From front office operations and culinary workshops to housekeeping practice and guest service simulations, students learn by doing, just as they would in a real hotel environment. . This approach transforms theory into action, builds confidence, and sharpens professional skills. While many programmes charge extra for such training, Franco-Thai ensures it is an integral part of every student’s journey. . One tuition. One programme. Real practice included — because the best way to learn hospitality is to live it.

Learners, Not Knowers: Why We Support Employee Training at Ziba 🌊 At Ziba Beach Resort, we believe growth doesn’t come from having all the answers—it comes from curiosity, adaptability, and a willingness to learn. In hospitality, trends shift, guest expectations evolve, and innovation is constant. That’s why we champion a “learners, not knowers” mindset for our team. When our employees have the tools, training, and encouragement to expand their skills, they don’t just grow individually—they elevate every guest experience. 📌 Why we invest in training: To keep our standards of service exceptional. To empower our team members to adapt and thrive in a changing world. To foster a culture where questions are valued just as much as solutions. To remind every team member that learning is a lifelong adventure. Supporting employee training isn’t just a business decision—it’s a commitment to our people, our guests, and our values. 💬 How does your organization keep the spirit of learning alive in your team? Share your thoughts—we’d love to hear your perspective. #EmployeeDevelopment #TeamGrowth #ZibaBeachResort #LearnersNotKnowers #HospitalityExcellence #ProfessionalGrowth #WorkplaceCulture

IS “I’M NEW” THE MOST EXPENSIVE SENTENCE IN HOSPITALITY? In many hotels where I’ve stayed or worked, I often interact with staff and ask simple questions—about a service, a product, or even directions within the property,and very often, I hear the same reply: 🤷♂️ “I don’t know… I’m new.” It may sound harmless, even honest, but it reflects something deeper about how we approach training and induction in hospitality. The triple impact of “I’m new”, this single phrase creates a chain reaction: ✔️ For the guest → it conveys uncertainty and makes the hotel feel unprepared. ✔️ For the employee → it exposes insecurity, undermining confidence at the very start of their journey. ✔️ For the company → it damages credibility and erodes the service culture that hotels work so hard to build. ❓ Why does it  happens? The truth is that many hotels need people “ready” on the floor fast. In the rush to fill shifts, induction and training processes are often compressed. The result? New hires are left facing guests before they feel prepared—armed with little more than the phrase: “I’m new.”The alternative: empower, don’t expose!!! Instead of “I’m new,” try: 👍 “I’d be happy to verify that information for you.” 👍 “Just a moment please, I’ll confirm the details to give you the most accurate answer.” 👍 “Let me check with the right department to make sure I provide the correct information.” Induction as a journey, not a day!!!. In hospitality, induction doesn’t end on the first day. It continues until the employee feels secure and confident enough to create memorable experiences for guests. Speed matters, yes—but the real differentiator is how well we support people during those first critical weeks. 💡 As a final reflection I am convinced that I’m new” might just be one of the most expensive sentences in hospitality. Not because of the words themselves, but because of what they reveal: a gap between hiring speed and service readiness. #neurohospitality,#customerexperiencedesigntraining

If anyone is interested in developing their skills in Hospitality Industry, a quick thought based on my experience that might be helpful. 💬 Here are some tips for developing this skill: Maintain good eye contact and a positive tone when addressing others.