How Intetics SmartLab boosted lab efficiency by 50%

CX is the Product’s mirror. If your support team is overworked, your product is under-designed. That line came to mind as I read about Hyland's shift toward AI-integrated, agentic workflows at CommunityLIVE 2025. Jitesh S. Ghai, Hyland’s CEO, compared AI’s rise to electricity — invisible, but transformative once harnessed. That metaphor hits home for anyone leading Customer Experience or Support teams right now. Because here’s the truth: AI won’t just change how we support customers — it’ll expose why they need support in the first place. Hyland’s new federated architecture and AI-driven automation show where the future’s heading: 🔷 Intelligence everywhere — systems that learn across silos, not just within them. 🔷 Explainability baked in — not black-box magic, but transparent, auditable workflows. 🔷 Human + machine collaboration — automation for speed, humans for trust. The insight? When your product experience is seamless, your support org doesn’t shrink — it evolves. The reps who used to solve repetitive issues now become interpreters of insight — helping Product, Engineering, and AI systems learn faster. That’s the real opportunity of this “agentic enterprise” era Hyland’s describing. Not fewer people — but smarter systems built around the people who understand your customers best. Agree or disagree? Are CX teams ready for this level of AI partnership? #CustomerExperience #ProductManagement #Support #AI #Leadership #Automation #CX #Hyland

Ubiquitous intelligence. Real outcomes. Be sure to check out this article by Workflow Magazine’s President and Senior Analyst for BPO Media Patricia Ames for a powerful deep dive into Hyland’s vision for the agentic enterprise. From the Content Innovation Cloud™ to new advancements in automation, open source and cloud-native innovation. As Jitesh Ghai, Hyland’s president and CEO, shared at CommunityLIVE 2025: “This is the era of ubiquitous intelligence and automation. It promises to change how we work, live and serve.” Read how Hyland is redefining enterprise content with context, connection and action at the center of every workflow. Read the full story: https://bit.ly/4mYW53P #CommunityLIVE25 #HylandAI #AgenticAI #ContentInnovationCloud #Automation #EnterpriseAI #DigitalTransformation #WorkflowMagazine #AIIntegration #OpenSource #IntelligentAutomation

Ubiquitous intelligence. Real outcomes. Be sure to check out this article by Workflow Magazine’s President and Senior Analyst for BPO Media Patricia Ames for a powerful deep dive into Hyland’s vision for the agentic enterprise. From the Content Innovation Cloud™ to new advancements in automation, open source and cloud-native innovation. As Jitesh Ghai, Hyland’s president and CEO, shared at CommunityLIVE 2025: “This is the era of ubiquitous intelligence and automation. It promises to change how we work, live and serve.” Read how Hyland is redefining enterprise content with context, connection and action at the center of every workflow. Read the full story: https://bit.ly/4pSlIWO #CommunityLIVE25 #HylandAI #AgenticAI #ContentInnovationCloud #Automation #EnterpriseAI #DigitalTransformation #WorkflowMagazine #AIIntegration #OpenSource #IntelligentAutomation

Cloud innovation is transforming global healthcare engagement. At Dreamforce, Kai Dins, @Christina Schehl, and @Patrick Schumann will discuss how leveraging Life Sciences Cloud enables seamless, human-centric interactions and drives new standards in global engagement.   Here's what you can expect: ✅ Learn how Fresenius and Capgemini use Life Science Cloud, Data Cloud, and Agentforce to transform HCP/HCO engagement. ✅ Discover key lessons from a first-of-its-kind Life Sciences Cloud transformation across 50 countries and four business units. ✅ See how Fresenius and Capgemini build one heartbeat "PULSE" to power global AI-driven engagement with Agentforce. This is what customer experience really looks like! Find out more here: https://bit.ly/3WcJSh8 #Dreamforce2025 #DF25 #Agentforce #AgenticAI #LifeSciences #Healthcare #HealthTech #CustomerEngagement #DataCloud #CRMTransformation #MedTech #Pharma 

🚀 The Next Evolution: Business Automation is Here! In today’s digital-first world, automation isn’t a choice — it’s a competitive edge. At Genesis Digitech, we help businesses: ⚙️ Automate workflows across cloud, data, and networks 📊 Optimize operations for agility, accuracy, and efficiency 🌐 Accelerate innovation and deliver measurable impact Our automation solutions are designed to empower enterprises to scale smarter, operate faster, and make data-driven decisions with confidence. 🎥 Watch the video to see how Genesis DigiTech is driving the next wave of digital transformation. 👉 Learn more at: genesisdigitech.com #GenesisDigitech #BusinessAutomation #DigitalTransformation #Innovation #AI #Cloud #Automation #Efficiency #FutureOfWork #TechForBusiness #CustomSaaS #DataAnalyticsServices

“Five9 has 99.999% uptime. It’s entirely cloud-based with a very geographically diverse data-center setup with replication at both sites.” - Lead Application Analyst, Healthcare The 2025 Forrester Total Economic Impact™ study showcases the measurable ROI companies achieved using the Five9 Intelligent CX Platform. Discover how the Five9 Intelligent CX Platform delivered measurable ROI through AI, automation, and cloud. Explore key TEI findings on efficiency, savings, retention, and resilience in the contact center. https://bit.ly/4fB3MLL #TheNewCX #TEI

Did you know that Infobip has partnered with @Oracle to bring WhatsApp and SMS messaging directly into Oracle Fusion Cloud Service? This integration lets businesses engage customers on their favorite channels more seamlessly and personally.   By combining Oracle’s cloud platform with @Infobip’s messaging and AI technology, companies can handle routine questions automatically, while ensuring smooth, timely handoffs to live agents for more complex needs. This approach boosts efficiency and enhances customer satisfaction.   The partnership marks an important step towards enabling businesses to deliver smarter, real-time, scalable customer interactions.   Learn more here: https://lnkd.in/dE_j9JYU   #OneCommunicationPlatform #BillionsOfConversations

🌐 “Cloud modernisation, AI-driven intelligence and secure connectivity are no longer just technical tools -they’re strategic enablers of agility, resilience, and innovation.” In this video, our Pre-Sales Solutions Architect, Arun Gorji shares how he helps organisations move beyond legacy infrastructure to cloud-native platforms, embedding AI to unlock predictive insights, automate decision-making and deliver real-world impact across industries. 🚀 #DigitalTransformation #Cloud #AI #TechInnovation #TeamAdvanced OneAdvanced Managed IT Services

In today’s digital ecosystem, even a few minutes of downtime can affect customer trust, revenue, and reputation. That’s why we created the Trego-AI Self-Healing Platform — an intelligent automation layer designed to ensure your cloud infrastructure and applications never sleep. Our platform detects issues in real time, applies corrective actions instantly, and keeps business services running — without waiting for manual intervention. An AI working silently behind the scenes to protect uptime, performance, and customer experience. Smarter Cloud. Zero Downtime. Because business continuity shouldn’t depend on who’s on-call. Watch how Trego-AI delivers autonomous reliability for modern enterprises. To explore a tailored demo or enterprise integration, reach us at info@trego-ai.com. #AI #Cloud

Cloud technology boosts hospital efficiency, data management, and patient care while cutting costs! ☁️🏥💡 #DigitalHealth #TekPro #TekProCloud #TekProSolutions #CloudInfrastructure #CloudSolutions #CloudMigration #CloudSecurity #CloudOptimization #DigitalTransformation #BusinessAutomation #AITech #WhatsAppAutomation #TittuPlatform #ScaleWithTekPro #SecureWithTekPro #AutomateWithTekPro #FutureReadyBusiness #TechDrivenGrowth