The crisis comms playbook is transforming before our eyes. The CEO of ŌURA just posted a video on Reddit refuting rumors that the platform shares personal data with the U.S. Government. Why this is a big deal: 1) Oura is showing other brands how it's done: they're reaching their most active, committed, community-driven audiences first on the platform where they come to obsess over the product. 2) Strategic communications is Super Power Number One in a world driven by LLM and AI search. Oura knows what the entire communications industry has been buzzing about for months: With LLMs scrubbing platforms like Reddit and other top-tier resources for search queries and responses to questions within Chat GPT conversations, a brilliantly placed video and written statement on a high-trust platform like Reddit will ensure that current and potential customers searching for information about these rumors will be served Oura's preferred response, not rumors. Grade-A brilliant work.
The original Oura blog that started this was a lethal combo of an extremely mundane update and just *terribly* worded. I absolutely see why people freaked out -- so, the whole thing is also a reminder that risk management never sleeps. But the Reddit post is a win for sure!
I was literally ruminating on how Reddit would factor into a crisis mitigation/management response when I saw your post. Brilliant and will be following...👀
Spot on Jacqueline This example also demonstrates the importance of CEOs maintaining a social media presence The video is credible because Tom Hale (and/or his PR team) are consistent across platforms It means that when he has to step in to address a crisis, he has an existing relationship with the audience - which helps the message land, because he is a trusted voice CEOs that avoid posting are missing a huge opportunity to build connection with their audiences.
I thought this story was whacky; thanks for posting Oura's excellent response.
This is the smart new approach to crisis response. Thanks for flagging.
100%. This is a very smart approach. Thank for sharing this, Jacqueline.
Great response and really interesting use of Reddit.
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1mohttps://www.reddit.com/r/ouraring/comments/1n6o7bs/from_our_ceo_tom_hale_oura_does_not_share_or_sell/?share_id=HjQaa0ULQkrxgL01D_dC0&utm_content=1&utm_medium=ios_app&utm_name=ioscss&utm_source=share&utm_term=1