Voice: The Last Untapped Data Source in Customer Experience We’ve spent years optimizing digital journeys using clicks, conversions, and heatmaps. But the conversations happening every day between customers and agents have been largely invisible. That’s changing fast. With voice AI, every call becomes measurable. We can now capture and structure what happens in a conversation the same way we’ve long measured digital interactions—turning language into data that can be analyzed and improved. Once calls are broken down into topics, facts, behaviors, and outcomes, you move from manually reviewing a few samples to understanding 100% of interactions. It’s like discovering Google Analytics for your contact center. When that data is structured, it opens the door to better coaching, real-time insights, and more consistent outcomes for both customers and agents. Voice finally becomes visible. Curious how your organization could use structured voice data to measure what matters? Let’s compare notes. #DataDriven #Analytics #VoiceData #CustomerInsights #AIAnalytics
Joel Wilson’s Post
More Relevant Posts
-
🔍 See how AI agents at Marketeam.AI are reshaping modern marketing! In our latest infographic, explore: Data Analysis: Turn complex data into clear strategies. Customer Engagement: Achieve personalization at scale. Predictive Modeling: Stay future-ready with smart forecasts. Jumpstart your AI journey with these insights and empower your marketing efforts. 👥 Let's discuss how AI is impacting your business field. #MarketeamAI #MarketingTech #AIRevolution
To view or add a comment, sign in
-
🚀 We're seeing firsthand how AI tools are transforming sales strategy and decision-making. By integrating AI-powered analytics into Excel, we've unlocked real-time insights into customer behavior, sales trends, and performance metrics. This has helped us identify high-converting opportunities, optimize pricing strategies, and personalize outreach at scale. The result? Smarter decisions, faster execution, and a measurable boost in revenue. If you're still relying on manual reporting, it's time to let AI do the heavy lifting. #SalesEnablement #AIinBusiness #ExcelAnalytics #DigitalTransformation
To view or add a comment, sign in
-
-
Every Click is a Data Point. Every Data Point is an Opportunity. In today's digital landscape, customer interactions are your most valuable asset. But raw data, clicks, shares, page views - is just noise without interpretation. That's where AI steps in. It acts as the critical filter, analyzing millions of data points to uncover the story behind the behavior. These aren't just metrics; they are signals of intent, interest, and need. When you can read these signals, you can act. AI turns insights into targeted strategies, and strategies into measurable growth. The path from interaction to ROI has never been clearer. How is your team leveraging interaction data to drive decisions? #MarketingInsights #AIRevolution #DataDrivenMarketing #DigitalGrowth #MarketingAnalytics #FutureOfWork
To view or add a comment, sign in
-
-
Every Click is a Data Point. Every Data Point is an Opportunity. In today's digital landscape, customer interactions are your most valuable asset. But raw data, clicks, shares, page views - is just noise without interpretation. That's where AI steps in. It acts as the critical filter, analyzing millions of data points to uncover the story behind the behavior. These aren't just metrics; they are signals of intent, interest, and need. When you can read these signals, you can act. AI turns insights into targeted strategies, and strategies into measurable growth. The path from interaction to ROI has never been clearer. How is your team leveraging interaction data to drive decisions? #MarketingInsights #AIRevolution #DataDrivenMarketing #DigitalGrowth #MarketingAnalytics #FutureOfWork
To view or add a comment, sign in
-
-
Every Click is a Data Point. Every Data Point is an Opportunity. In today's digital landscape, customer interactions are your most valuable asset. But raw data, clicks, shares, page views - is just noise without interpretation. That's where AI steps in. It acts as the critical filter, analyzing millions of data points to uncover the story behind the behavior. These aren't just metrics; they are signals of intent, interest, and need. When you can read these signals, you can act. AI turns insights into targeted strategies, and strategies into measurable growth. The path from interaction to ROI has never been clearer. How is your team leveraging interaction data to drive decisions? #MarketingInsights #AIRevolution #DataDrivenMarketing #DigitalGrowth #MarketingAnalytics #FutureOfWork
To view or add a comment, sign in
-
-
Every Click is a Data Point. Every Data Point is an Opportunity. In today's digital landscape, customer interactions are your most valuable asset. But raw data, clicks, shares, page views - is just noise without interpretation. That's where AI steps in. It acts as the critical filter, analyzing millions of data points to uncover the story behind the behavior. These aren't just metrics; they are signals of intent, interest, and need. When you can read these signals, you can act. AI turns insights into targeted strategies, and strategies into measurable growth. The path from interaction to ROI has never been clearer. How is your team leveraging interaction data to drive decisions? #MarketingInsights #AIRevolution #DataDrivenMarketing #DigitalGrowth #MarketingAnalytics #FutureOfWork
To view or add a comment, sign in
-
-
AI agents are fast. Efficient. Always on. But according to the 2026 Consumer Experience Trends report from Qualtrics, they’re falling short in one critical area: delivering the kind of experience customers actually want. In fact, AI-powered customer support scored the lowest across all major applications—and nearly 1 in 5 consumers said they saw no benefit at all. That’s where we come in. Walker and Qualtrics have teamed up on a new feedback solution—designed to put human insight back in the loop. It’s a ready-to-deploy survey that launches the moment a chat ends. Capturing real customer preference data. In real time. No more relying on bot scoring or black-box LLM evaluations. This is how you know if your AI is actually working for people. It’s live. It’s simple to implement. And it works seamlessly with the Qualtrics tools you already use. Start measuring what matters: the actual experience. 👉 Click to learn more: https://lnkd.in/gHcq-WTF Let’s make sure your AI support experience feels as smart as it functions. Want more insights from the 2026 Consumer Experience Trends report as you plan for the year ahead? https://lnkd.in/gvrV2xGN #ExperienceManagement #AIInsights #QualtricsPartner #XM #ArtificialIntelligence #CustomerExperience
To view or add a comment, sign in
-
-
🚀 Simplifying analytics for 30,000+ clients isn’t easy. But Showpass just made it effortless. By partnering with Domo, Showpass now embeds real-time event + sales data directly into their platform. That means: ✅ Clients get instant, actionable insights—no extra tools needed ✅ Sales teams stand out in a crowded market ✅ Customer experience keeps getting better That’s what happens when data meets experience: everyone wins. 👊 #PoweredByDomo #Data #AI #DataProducts #Analytics #CustomerExperience Harry Anderson
Simplifying analytics for 30,000+ clients is no small task. 🚀🤯 In fact, it's a pretty big task. That's why Showpass partnered with Domo to embed real-time event and sales data directly into their platform. Now, with Domo, clients get actionable insights delivered right to them, overall customer experience is improving, and sales teams are standing out in a competitive landscape. An all-around win. 👊 #PoweredByDomo #Data #AI #DataProducts
To view or add a comment, sign in
-
-
The integration of AI in digital marketing is revolutionizing the industry through predictive analytics, personalized customer experiences, and automation. By leveraging machine learning algorithms and data-driven insights, businesses can enhance customer engagement, optimize marketing strategies, and drive growth. As AI technology continues to evolve, its applications in digital marketing are expected to become even more sophisticated and impactful. How do you see AI transforming the future of digital marketing?🤖💡 #AIinMarketing #DigitalMarketingTrend #MarTech #MarketingAutomation #FutureOfMarketing #AIinMarketing #DigitalMarketingTrends #FutureTech #ArtificialIntelligence #MarketingInnovation #DigitalFuture #MarTech #AIMarketing #MarketingAutomation #TechTrends
To view or add a comment, sign in
-
-
𝗗𝗮𝘁𝗮-𝗱𝗿𝗶𝘃𝗲𝗻 𝗦𝗠𝗕𝘀 𝗮𝗿𝗲 𝗽𝘂𝗹𝗹𝗶𝗻𝗴 𝗮𝗵𝗲𝗮𝗱 — 𝗮𝗻𝗱 𝘁𝗵𝗲 𝗴𝗮𝗽 𝗶𝘀 𝗼𝗻𝗹𝘆 𝘄𝗶𝗱𝗲𝗻𝗶𝗻𝗴. Companies that prioritize data are nearly twice as likely to outperform competitors, adopting AI at a faster pace and unlocking greater value from it. From boosting customer satisfaction to improving efficiency and decision-making, data is becoming the defining factor for long-term growth. Read our latest blog to discover how to build a data-driven foundation and stay ahead of the competition. https://lnkd.in/gqaHV7CB #eCloudvalley #DataDriven #DigitalTransformation #SMBGrowth
To view or add a comment, sign in
More from this author
Explore content categories
- Career
- Productivity
- Finance
- Soft Skills & Emotional Intelligence
- Project Management
- Education
- Technology
- Leadership
- Ecommerce
- User Experience
- Recruitment & HR
- Customer Experience
- Real Estate
- Marketing
- Sales
- Retail & Merchandising
- Science
- Supply Chain Management
- Future Of Work
- Consulting
- Writing
- Economics
- Artificial Intelligence
- Employee Experience
- Workplace Trends
- Fundraising
- Networking
- Corporate Social Responsibility
- Negotiation
- Communication
- Engineering
- Hospitality & Tourism
- Business Strategy
- Change Management
- Organizational Culture
- Design
- Innovation
- Event Planning
- Training & Development