#Lazada Singapore had the pleasure of hosting Competition and Consumer Commission of Singapore (CCCS) Chief Executive Alvin Koh, Assistant Chief Executive (Economics, Policy and Data) Ng Ee Kia and CCCS colleagues at #LazadaOne. We were pleased to share about our various consumer protection policies, including our ‘easy and free’ return policy – which covers Change of Mind returns and an up to 30 days return window period, as well as our seller-facing policies to guide sellers in managing their online business on our platform. Both sides also had a good discussion on how Lazada and CCCS can continue to build a trusted marketplace and promote consumers’ faith in online transactions. We look forward to many more meaningful exchanges in the future and closer collaboration with CCCS! #LazadaSingapore #CustomerCare #SellerExperience
Our company has a registered branch and warehouse in Malaysia. We plan to open a local store on Lazada Malaysia for automotive parts, operating from Mainland China. Would this comply with Lazada's policies? Looking forward to your guidance.
Chúc mừng! 🎉
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Corporate Strategy | Finance | Commercial Management
3moLazada Lazada Malaysia, I have been reaching out to your team regarding a top up that failed but was deducted from my bank account since last Monday- 7/7. The issue is shifting amongst your agents and I have received no proper response or solution. I have been speaking to your agents, emailing nearly 10-15 times. Utterly disappointed on the way you manage your customer care and complaint resolutions.