How UX intelligence can boost employee engagement

🤔 Is Product Design separate from Customer Experience (CX) and User Experience (UX) — or does it actually contain both? I was recently challenged with the idea that Product Design isn’t CX. It made me reflect, because here’s how I see it: 🔹 UX skills → help us design intuitive, usable, and enjoyable product interactions. 🔹 CX awareness → ensures those interactions fit into the broader customer journey across all brand touchpoints. 🔹 Product Design → blends both UX and CX capabilities, while also aligning with business goals and technical feasibility. 👉 To me, Product Design is the connector: it contains UX and CX skills and brings them together to shape not just how a product works, but also how customers experience the brand. But I’d love to hear your perspective — Do you see Product Design as its own discipline, or as one that inherently carries UX and CX within it? #ProductDesign #UXDesign #CX #CustomerExperience #DesignLeadership #ServiceDesign #DesignThinking #UserExperience #ProductStrategy #UKDesign #DesignUK #LondonDesign #Innovation #HumanCenteredDesign

I often hear people use UX and CX interchangeably, but they’re not the same. User Experience (UX): The interaction someone has with a specific product or tool. It’s about design, ease of use, and efficiency. Customer Experience (CX): The bigger picture. It’s the entire journey, from discovery and onboarding to daily use, support, and even how upgrades are handled. Here’s the catch: you can have great UX without great CX. Think of an app that looks fantastic but has terrible customer support. Or a platform that’s simple to use, but training was rushed and users never felt confident. For true adoption, we need both. UX makes the tool usable. CX makes the journey valuable. What experience do you have of both? #CustomerExperience #UserExperience #CXStrategy #UXDesign #CustomerJourney #HumanCentredDesign #ExperienceMatters

User Experience (UX) is no longer just a design discipline — it’s a core business growth driver. According to recent studies by Forrester and McKinsey, every $1 invested in UX brings an ROI between $2 and $100, and companies that lead in customer experience outperform the market by nearly 80%. Why? Because great UX builds trust, reduces friction, and increases lifetime value. When users find it easy to interact with your product or service, they’re more likely to stay, spend, and advocate for your brand. At Zone7, we see this daily — thoughtful design and seamless experiences consistently turn first-time users into loyal customers. In today’s digital economy, UX is not just part of the product; it is the product. #UXDesign #UserExperience #BusinessGrowth #CustomerSuccess #DigitalTransformation #Zone7 #DesignThinking

The latest book from MeasuringU press is Surveying the User Experience (2024). This is a practical book about how to plan, design and analyze surveys in the user experience (UX) and customer experience (CX) fields. There are a lot of books on survey design and analysis. So, what makes our book different? This book is for UX researchers, CX professionals, designers, product owners, marketers, and anyone else who has a vested interest in collecting data through surveys. Our goal with this book is to help fill in the gaps in conducting and analyzing surveys, differentiating conventions that aren’t backed by data from practices where research shows clear pros and cons of response options or techniques. #ux #survey #uxr #usertesting #cx #MeasuringU #MUiQ #uxresearch

🔙 Recently, I shared a post about the different variations of X (eXperience): UX → User eXperience CX → Customer eXperience EX → Employee eXperience Today, let’s flip the perspective and look at the U (User): UI → User Interface UR → User Research UT → User Testing UCD → User-Centered Design 👉 X always points to the experience. 👉 U always brings us back to the user. 💡 True value comes when we connect both: putting the U at the center to create the best X. #UX #UserExperience #UI #UserInterface #UserResearch #UserTesting #UCD #DesignThinking #ProductDesign #CustomerExperience #CX #HumanExperience #DigitalDesign #UXStrategy #DesignLeadership #InclusiveDesign #ServiceDesign

🚀 CX vs UX vs UI – Where Do They Begin and End? Customer Experience (CX), User Experience (UX), and User Interface (UI) are often used interchangeably. But the truth? Each plays a unique role in shaping how customers interact with your brand. ✅ CX = The entire brand journey ✅ UX = The product experience ✅ UI = The design touchpoints I’ve broken it down in my new blog with visuals + FAQs: https://lnkd.in/drXF6HEd 📊 Which one do you think businesses neglect the most — CX, UX, or UI? #CustomerExperience #UXDesign #UIUX #DigitalStrategy #CXUXUI

Unsure where Customer Experience (CX), User Experience (UX), and User Interface (UI) begin and end? This diagram clearly maps out the scope of each! UI is the surface—the look, feel, and interaction elements (Visual & Motion Design, IxD). UX is the whole digital journey—the flow, research, and usability (IA, Usability Testing, Content Strategy). CX is the entire relationship—all touchpoints, digital and non-digital (Customer Service, Marketing, Brand Strategy, Store/Office). It's all connected! Which area are you focused on today? #CX #UX #UI #CustomerExperience #DesignStrategy #ProductDesign #Technology

Unsure where Customer Experience (CX), User Experience (UX), and User Interface (UI) begin and end? This diagram clearly maps out the scope of each! UI is the surface—the look, feel, and interaction elements (Visual & Motion Design, IxD). UX is the whole digital journey—the flow, research, and usability (IA, Usability Testing, Content Strategy). CX is the entire relationship—all touchpoints, digital and non-digital (Customer Service, Marketing, Brand Strategy, Store/Office). It's all connected! Which area are you focused on today? #CX #UX #UI #CustomerExperience #DesignStrategy #ProductDesign #Technology

[CXUX - Beyond UX or microproduct features into OMNICHANNEL and user-centric cross-platform experiences]: The truth about managing the entire brand experience, which are the key metrics ~ Strong brands (especially ones with loyal advocates) have holistic business value, and beyond the user experience on mobile apps/ websites ... they map the entire customer journey across platforms... I'm definitely on this journey of digging into the crossovers, and trying to put it all together ~ So can businesses afford to skip brand and business strategy? no. Join me as I dig into this in my #GlobalMBA exploratory pursuit. " What is the Impact of #AI on the #crosscultural luxury #brandmanagement in enhancing or diluting the omnichannel CX/UX" Im so curious: Does loyalty start and end in duty-free, #travel etail, is it one-off, or do they convert from travels, and bring word-of-mouth back home. How do successful international brands manage from home-based #luxurymaisons management to regional localisation, APAC versus Europe Global Luxury Brand strategies. What about AI-based #hyperpersonalisation of the #userexperience today? does it backlash, or dilute luxury brand perceptions. If this is what you do everyday, and are moving in this line of work, love to grab that coffee with you to know what your current struggles are, and pressing to solve. Thanks in advance; also thanks for sharing Sagar P.

The signup flow is the first real engagement a user has with your product. A poorly designed onboarding experience can lead to high churn, while a seamless one ensures faster adoption and better user retention. As a Product Designer, selecting the right pattern is a critical strategic decision. #design #ui #ux