Hosting Ontario Government leaders at ada to discuss AI adoption

View profile for Mike Murchison

CEO of Ada, the agentic cx company • AI Customer Experience (ACX) • Ultrarunner • Angel Investor • Proud Canadian

It was a pleasure hosting leaders from across the Ontario Government at ada yesterday to discuss the opportunities and challenges of AI adoption. In addition to sharing lessons from our customer base—who now collectively serve 16% of the world’s population—I offered three tactical recommendations to accelerate AI adoption in government organizations: 1. FOCUS ON RESULTS. The goal isn’t to “adopt AI”—it’s to deliver outcomes faster and more efficiently than before. Anchor your teams on ambitious, measurable, time-bound goals, such as reducing customer wait times by 50% in 30 days or boosting employee productivity by 20% in 3 months. Set the conditions so that AI becomes the only viable path to achieving these results. 2. REWARD IMPACT. Make AI-driven outcomes central to career progression. Leaders should hold teams accountable for results achieved through AI, and promotions should, in part, reflect the ability to drive measurable improvements with the technology. 3. LEAD BY EXAMPLE. Don’t mandate AI adoption from the sidelines. Share how you personally use AI to be more productive, what you’ve learned through experimentation, and what you plan to achieve next. Leadership credibility comes from showing—not telling. It was energizing to see our provincial government curious, open, and eager to embrace this future. The commitment to learning is clear—now comes the opportunity to lead by doing.

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jim gonzales ⬛️

Founder of black tofu | LinkedIn ghostwriting and content strategist for VC-backed B2B founders | Seed-to-Series B launch support

5d

So amazing to see! We need more of this in government everywhere!

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Chirag Jakhariya

CEO | Scaling with AI Agents | Expert in Agentic AI & Cloud Native Solutions | Web Scraping, N8N, APIs | Bubble, Webflow | Full Stack + No-Code Dev | Building Smart Systems That Scale

2w

It's inspiring to see a proactive approach to AI adoption in government. Focusing on measurable outcomes not only drives accountability but also fosters a culture of innovation- crucial for leading effectively in this digital age.

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Great advice for any customer!

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