Understanding the relationship between CX, UX, and UI with a helpful diagram.

Unsure where Customer Experience (CX), User Experience (UX), and User Interface (UI) begin and end? This diagram clearly maps out the scope of each! UI is the surface—the look, feel, and interaction elements (Visual & Motion Design, IxD). UX is the whole digital journey—the flow, research, and usability (IA, Usability Testing, Content Strategy). CX is the entire relationship—all touchpoints, digital and non-digital (Customer Service, Marketing, Brand Strategy, Store/Office). It's all connected! Which area are you focused on today? #CX #UX #UI #CustomerExperience #DesignStrategy #ProductDesign #Technology

[CXUX - Beyond UX or microproduct features into OMNICHANNEL and user-centric cross-platform experiences]: The truth about managing the entire brand experience, which are the key metrics ~ Strong brands (especially ones with loyal advocates) have holistic business value, and beyond the user experience on mobile apps/ websites ... they map the entire customer journey across platforms... I'm definitely on this journey of digging into the crossovers, and trying to put it all together ~ So can businesses afford to skip brand and business strategy? no. Join me as I dig into this in my #GlobalMBA exploratory pursuit. " What is the Impact of #AI on the #crosscultural luxury #brandmanagement in enhancing or diluting the omnichannel CX/UX" Im so curious: Does loyalty start and end in duty-free, #travel etail, is it one-off, or do they convert from travels, and bring word-of-mouth back home. How do successful international brands manage from home-based #luxurymaisons management to regional localisation, APAC versus Europe Global Luxury Brand strategies. What about AI-based #hyperpersonalisation of the #userexperience today? does it backlash, or dilute luxury brand perceptions. If this is what you do everyday, and are moving in this line of work, love to grab that coffee with you to know what your current struggles are, and pressing to solve. Thanks in advance; also thanks for sharing Sagar P.

As a UI/UX design expert, one thing I’ve consistently observed is that CX (Customer Experience) often gets overlooked. Many businesses double down on sleek UI and solid UX, but miss the bigger picture. A truly powerful customer experience isn’t just about how the product looks or how easy it is to use. It’s about the end-to-end journey — discovery, support, retention, and advocacy. That’s what creates lasting loyalty. A product can be beautifully designed and highly usable, but if the brand experience outside the app or website feels broken, customers won’t stick around. CX is where design meets trust. #UI #UX #CX #DesignLeadership #CustomerExperience #ProductDesign #UserExperience #BrandTrust

🚀 CX vs UX vs UI – Where Do They Begin and End? Customer Experience (CX), User Experience (UX), and User Interface (UI) are often used interchangeably. But the truth? Each plays a unique role in shaping how customers interact with your brand. ✅ CX = The entire brand journey ✅ UX = The product experience ✅ UI = The design touchpoints I’ve broken it down in my new blog with visuals + FAQs: https://lnkd.in/drXF6HEd 📊 Which one do you think businesses neglect the most — CX, UX, or UI? #CustomerExperience #UXDesign #UIUX #DigitalStrategy #CXUXUI

🎨 Good UX = Happy Users! 💡📱 A clean and intuitive User Experience (UX) isn’t just about making things look good — it’s about making them easy to use. Simple navigation, clear visuals, and consistent design help users reach their goals faster and enjoy the process. 🚀✨ Did you know? 🌟 88% of online users are less likely to return to a website after a bad user experience. Putting users first can boost trust and engagement! 🖥️💛 #UX #UI #UXDesign #UIDesign #UserExperience #UserInterface #DesignThinking #DigitalDesign

🔍 Customer Experience (CX) and User Experience (UX) are often confused — but they are not the same. ✔ CX → The overall journey a customer has with your brand (marketing, sales, support, loyalty). ✔ UX → The interaction with your product/service itself (website usability, app navigation, product design). A great product (UX) without great support (CX) leaves customers dissatisfied. Likewise, great service with a poor product experience creates frustration. 👉 Success comes when CX + UX work together to create seamless, memorable experiences. #CustomerExperience #UserExperience #CXvsUX #BusinessGrowth #CXStrategy #UpraiseCX

🔙 Recently, I shared a post about the different variations of X (eXperience): UX → User eXperience CX → Customer eXperience EX → Employee eXperience Today, let’s flip the perspective and look at the U (User): UI → User Interface UR → User Research UT → User Testing UCD → User-Centered Design 👉 X always points to the experience. 👉 U always brings us back to the user. 💡 True value comes when we connect both: putting the U at the center to create the best X. #UX #UserExperience #UI #UserInterface #UserResearch #UserTesting #UCD #DesignThinking #ProductDesign #CustomerExperience #CX #HumanExperience #DigitalDesign #UXStrategy #DesignLeadership #InclusiveDesign #ServiceDesign

What is UX? 🤷♀️⁠ UX is how a person feels about using a product or service. The discipline of user experience (UX) makes digital experiences efficient, effective, and sometimes entertaining. In the world of digital marketing, UX is often equated with optimizing the user interface (UI) on the website. For example, e-commerce companies want to know about the browsing and checkout experience on their websites. Learn more at https://lnkd.in/gcKdGNrU #digitalmarketing #contentstrategy #marketingadvice #studiomovellan #socialmediatips #onlinemarketing #businesstips #socialmediamanagement #digitalmarketingtips #socialmedia

Fixing Your Website's UX 🎢 If you've ever wondered why some websites convert better than others, the answer is usually in relation to their User Experience (UX). In this 1-minute video I'm sharing 3 fundamental UX points that can radically improve your site's effectiveness and keep your users from becoming frustrated. 🎬 #UXDesign #WebsiteDesign #BusinessTips #MarketingStrategy

🌊 UI is Surface, UX is Depth 🌊 Just like an iceberg, what you see on the surface (UI) is only a small part of the whole picture. The true depth lies beneath — UX (User Experience) — where research, usability, testing, and iteration shape how users truly feel about your product. ✨ A beautiful design (UI) can attract, but only a seamless experience (UX) can retain and delight users. 👉 Learn more: https://picnexs.com/ 📩 Contact us: https://lnkd.in/gkfTPGFV #ui #ux #designthinking #userexperience #userinterface #digitaldesign #productdesign #picnexs