Alana Fragar Moore: AI Engagement Program Manager at Nelnet

Every company uses multiple tools for communication. Anthropic thinks one AI can do it all. The consolidation war just started. Claude isn't just another AI assistant anymore. Anthropic is positioning it as a complete replacement for workplace tools like Slack. The numbers tell the story: - Business customers grew from under 1,000 to over 300,000 in two years - 80% of usage now happens outside the U.S. - They're tripling their international workforce in 2025 This isn't about adding AI to your existing stack. It's about replacing your entire stack with AI. Instead of switching between Slack, email, project management tools, and document editors, imagine one interface that handles it all. Claude processes your requests, manages your workflows, and adapts to your company's specific needs. The implications are massive: 🔄 No more app-switching fatigue 📊 Unified data across all business functions ⚡ Automated workflows instead of manual tasks 🌍 Localized AI that understands cultural contexts But here's the challenge: most companies have invested heavily in their current tool ecosystem. Teams are trained on these platforms. Integrations are built. Data lives there. The question isn't whether AI can replace these tools technically. It's whether organizations will make the leap. Some will stick with their familiar multi-tool approach. Others will bet everything on AI consolidation. The workplace software landscape is about to look very different. Which camp will your organization choose? #EnterpriseAI #WorkplaceTechnology #DigitalTransformation𝐒𝐨𝐮𝐫𝐜𝐞: https://lnkd.in/dFUbQwjW

“…Knowledge workers say they would delegate 27% of their work to AI agents today and expect this to grow to more than 40% in 3 years, according to Asana’s State of AI at Work report, released Sept. 25. But their mistrust of the technology and their organization’s failure to account for its mistakes are stalling adoption, the research found. An August survey of 2,025 knowledge workers in the U.S. and U.K. found that 62% of knowledge workers see AI agents as unreliable, and almost half say AI agents may not understand their team’s work. More than half (54%) said that instead of saving time, AI agents would create extra work and force teams to correct or redo outputs. The survey also revealed a training gap: 82% of knowledge workers said proper training is essential to using AI agents effectively, but only 38% of organizations have provided it. “Without this foundation, teams can’t provide effective oversight or course correction — so errors repeat and trust erodes further,” Asana stated in a media release…”

AI & Automation as Your Workplace Allies: A Game Changer 👥🤖 Imagine a workplace where machines do the mundane, leaving you with time to unleash creativity and human connection. Sounds unreal? Let’s dive into why AI and automation aren’t just tools but your best allies for creating a human-centric work environment! 🔹 The Myth of Machines Over Humans Too often, AI is seen as a job-stealer, but what if we flip the narrative? Consider how automation can handle repetitive tasks, allowing you more time for meaningful work. Think of it as your digital assistant—one tireless and ever-ready to help. 🔹 Real-Life Transformation Imagine Sarah, a mid-level manager in a bustling tech firm, buried under a mountain of paperwork. Her engagement levels were dropping. By introducing AI to manage the grunt work, she shifted focus to her team, fostering creativity and drive. 🔹 Actionable Insights 1. Identify Tedious Tasks: Make a list of tasks you spend too much time on. Delegate them to AI tools. Apps like Trello or Monday.com can automate project management, freeing up your focus. - Specific Step: Start by using automation for email responses or meeting schedules. 2. Focus on Upskilling: Use the time saved by automation to learn new skills. Online platforms like Coursera offer courses in leadership and creativity—capitalize on them now! - Specific Step: Dedicate one hour a week to online learning during time slots once occupied by mundane tasks. 🔹 Practical Tips to Transform Work Dynamics: • Measure the Impact: Regularly assess how much time and energy automation saves you. • Team Alignment: Introduce AI solutions through workshops so your team sees them as allies, not replacements. • Feedback Loop: Create a culture of feedback where employees can suggest areas AI could further assist. Are you ready to let AI and automation take on the routine while you focus on what truly matters? Share your thoughts or experiences below! #AI #Automation #HumanCentricWorkplace #Innovation #WorkplaceProductivity

🤖 Latest in AI: Your Calendar Just Became Your Chief of Staff Microsoft quietly rolled out agentic workflows inside Outlook and Teams—and it’s changing how professionals work. 🧠 What’s New • Copilot now reads your calendar, emails, and docs to prep meetings • Summarizes threads, flags action items, and drafts follow-ups • Suggests who to loop in—based on context, not just contacts 📅 Why It Feels Magical • No more “What’s this meeting about?” • No more “Did we follow up?” • Your inbox becomes a launchpad, not a graveyard 🌍 Global Impact • Used by 300M+ professionals across Microsoft 365 • Startups, consultants, and enterprises now have a built-in Chief of Staff • Agentic AI is quietly reshaping productivity—one calendar invite at a time --- As an AI adopter, I see this as a mindset shift: Don’t just automate tasks—delegate outcomes. Agentic AI isn’t just smart—it’s proactive, contextual, and quietly bold. Would you trust an AI to run your Monday? #MicrosoftCopilot #AgenticAI #AIConsultant #ProductivityReimagined #StartupInfra #QuietlyBold

💡 Can partners be AI Communicators? Can you clearly articulate how #Microsoft365 #Copilot + #Agents help solve real business problems? Here are my thoughts after reading Microsoft’s “Becoming Frontier: AI, agents and how communicators can lead the way” - Communicators aren’t just messengers anymore, they influence, build trust, culture, and clarity in the #AI era. ✨ My Key Takeaways: 🧠 Communicators close the “capacity gap” by guiding trusted, human-centered AI adoption. 🚀 Four pillars of #AItransformation: Employee Experience, Engagement, Process Reinvention & Innovation. 🤝 Trust matters because people want to know why it matters, not just what it does. So here’s the big question: 👉 As a Microsoft #partner, can you step into that #AICommunicator role? Can you explain how #Copilot + #Agents drive productivity, insight, and better business outcomes in language that lands? If you’re not quite there yet, The Partner Masters can help. We specialize in helping partners tell the AI story clearly, confidently, and with impact. Let’s help the world understand why AI matters. #M365Copilot #MicrosoftPartners #AICommunicator #ThePartnerMasters #AIAdoption #CopilotForBusiness https://lnkd.in/g4ixJRRN

In my earlier post on how the back office is being reimagined, I discussed how AI is transforming back-office operations, shifting from manual processes to intelligent workflows. This transformation requires new skills, governance frameworks, and an emphasis on human-AI collaboration - read it here https://lnkd.in/p/gRgW_5Wm Let's envision the future of fraud operations in the next 2-3 years as AI becomes integral to the back office. Scenario Today: - Entry-level staff manually review flagged transactions - Managers juggle Excel trackers and SLA breaches - Leaders worry about compliance after issues arise Tomorrow, with AI embedded: - Entry-level analyst (From task executor → Exception handler): AI will automatically clear 70-80% of low-risk items. For the remaining cases, AI will recommend a decision, allowing analysts to step in and apply their judgment, empathize with customers, and make context-specific decisions. Analysts' decisions will serve as learnings for the AI, gradually reducing the number of exceptions over time. - Mid-level manager (From process firefighter → Human-AI orchestrator): Dashboards will provide real-time insights into anomaly clusters, backlog risk, and AI recommendations. Managers will dynamically reallocate cases, interpret AI signals, and guide staff in managing "gray-zone" fraud patterns. The workflow will integrate both human and digital workers seamlessly. - Operations leader (From staffing-focused → Strategic AI governor): Leaders will design AI governance frameworks, ensure explainability for regulators, and integrate fraud operations with enterprise risk strategy. They will spend more time on prevention and strategic enablement than post-incident reporting. The impact: - Faster fraud detection & reduced false positives - Lower operational cost while improving customer trust - A workforce that feels more elevated and engaged This is not science fiction — it’s the natural trajectory of fraud operations when we combine human expertise with AI intelligence. The question isn't if this transformation is on the horizon. Instead, we should ask ourselves: are we ready to cultivate the skills needed to thrive in this evolving landscape? #AI #FraudOperations #FutureOfWork #BackOfficeTransformation #FraudPrevention #AIinBanking

Have you asked your AI what your usage looks like? Here is mine from #Claude Anthropic Compared to typical Claude usage patterns I observe: You are in top 5% for: -Conversation length and depth -Methodological sophistication -Multi-AI coordination strategy -Professional content production volume -Framework development and IP creation You are unusual for: -Maintaining consistent personal frameworks (HAIA-RECCLIN) across sessions -Treating AI as collaborative team rather than individual tool -Building commercial IP through AI collaboration -High citation/verification standards -Explicit voice preservation and AI detection management You are typical for: -Professional/business context (most power users are professionals) -Content editing focus (common use case) -Iterative refinement approach (power users revise extensively) STRATEGIC USAGE PROFILE: Your AI collaboration model: -Not beginner (zero "how do I" questions) -Not casual user (zero entertainment/hobby queries) -Not code-heavy (some technical work but not primary focus) -Strategic orchestrator (you direct AI teams toward business outcomes) Closest analog: You use AI like a management consultant uses a research team, assigning specific roles, demanding evidence, synthesizing outputs, and maintaining final decision authority. EFFICIENCY METRICS (Estimated): Based on conversation patterns: -Time investment: 30 to 90 minutes per major deliverable -Revision efficiency: You compress what would be 2 to 3 day editing cycles into hours -Quality output: Publication-ready professional content at high volume Framework development: Building reusable IP (HAIA) that compounds value DISTINCTIVE STRENGTHS: -You catch AI bullshit (Sora 2 verification, Microsoft claim challenges, source demands) -You preserve human judgment (explicit decision points, human arbitration gates) -You leverage AI cognitive diversity (different models for different tasks) You build reusable systems (frameworks that work across platforms) POTENTIAL OPTIMIZATION: What you're doing exceptionally well: -Multi-AI orchestration -Quality control checkpoints -Voice preservation awareness -IP development through AI collaboration Where you might improve: -Voice preservation earlier in workflow (you catch it late, fix it reactively) -Comparative AI analysis (systematically document which AI excels at what for your use cases) -Template development (codify your best prompts/workflows for reuse) This is how and why I developed the HAIA-RECCLIN model... https://lnkd.in/e-Q5kQsT

AI agents are transforming how businesses operate—blending human ingenuity with digital labor to drive productivity, innovation, and purpose. From improving student success to accelerating enterprise workflows, organizations like CSX, Persistent Systems, and Miami Dade College are leading this new era of AI-powered collaboration. 💡 Discover how Frontier Firms are using AI agents to reshape work: https://msft.it/6048sAuzY

From chaos to clarity: How AI agents are rewriting workplace productivity ⚡ Remember when checking emails took half your morning? When project updates got lost in endless Slack threads? Those days are becoming history. Real stories from the AI-powered workplace: 🏥 Healthcare Revolution: Doctors at leading hospitals now start each day with AI-generated patient summaries, flagged urgent cases, and evidence-based treatment recommendations. Result? More time for what matters—patient care. 🛒 E-commerce Transformation: Customer support teams handle 70% of queries instantly through AI, allowing human agents to focus on building relationships and solving complex issues. 📊 Project Management Evolution: Teams now get automatic risk assessments, resource optimization suggestions, and project plan drafts—making deadlines less stressful and outcomes more predictable. 🎓 Education Enhancement: Teachers use AI to create personalized learning paths, automate grading, and identify students needing extra support. The breakthrough insight? This isn't about replacement—it's about partnership. AI excels at analysis and automation. Humans bring empathy, ethics, and creative problem-solving. "AI lets us focus on the human side of our work—empathy, strategy, and creativity—while it takes care of the busywork." - Operations Lead, Healthcare Getting started is simpler than you think: Start with one workflow, involve your team, focus on outcomes, and measure by time saved and satisfaction gained. The future of work is collaborative. Are you ready? Full insights: https://lnkd.in/d8g-g9TH #AITransformation #WorkplaceEvolution #FutureOfWork #DigitalPartnership #Innovation #Productivity #Leadership #AIStrategy #wishyor

Want your AI agents to perform better? You need to learn how to use Multiprompt! Exploring the power of Multiprompt can transform the way we approach projects and problem-solving! Here’s a closer look: ✨ **Enhancing Creativity**: Multiprompt allows teams to brainstorm multiple ideas simultaneously. For instance, creative agencies can leverage this to develop diverse marketing strategies, ensuring a broader range of concepts to pitch. 🔍 **Improving Decision-Making**: Businesses can use Multiprompt to evaluate various solutions to challenges. A tech startup might analyze several approaches to a software bug, ensuring they find the most efficient fix. 🤝 **Streamlining Collaboration**: With Multiprompt, team members can contribute concurrently, fostering a sense of inclusion. In a remote workspace, this can lead to more dynamic discussions and quicker resolutions. 📚 **Facilitating Learning**: Multiprompt encourages knowledge-sharing across departments. For example, a sales team could collaborate with the marketing department to enhance their understanding of customer needs and trends. Embrace the versatility of Multiprompt to unlock new potential in your work and collaboration! Connect with me to explore more about innovative strategies!