Transcript

What we consider to be a system is really changing, right? If you think about how the healthcare system originally evolved, it sort of evolved in this piece meal fashion where we focused on, you know, specific services. If you have this health issue, this is the service that we design around that. And that works wonderfully well for people who have one thing wrong once. But when they have multiple health issues or when their health issues are overlaid by social stressors, then you know, that single system approach really doesn't work very well. And so I think we find ourselves now in the position of trying to kind of redesign a system that's already operational to really make it work for people whose needs are complex.