This is an interesting paper published at Global Journal on Quality and Safety in Healthcare that highlights how organizations can shift from volume-focused practices toward person-centered care through the use of PROMs and PREMs. PROMs (Patient-Reported Outcome Measures) provide insight into patients’ symptoms and quality of life, while PREMs (Patient-Reported Experience Measures) capture their experiences with care organization, emotional responses, etc.. The paper further explores the two categories of PROMs—generic and condition-specific—along with examples of scoring tools. PREMs are also broken down into relational and functional categories, with emphasis on how they differ from traditional patient satisfaction measures. In conclusion, mmmmm I will not spoil the content—read it, enjoy it, and learn from it.

𝐒𝐜𝐚𝐥𝐞 + 𝐒𝐚𝐟𝐞𝐭𝐲: 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐢𝐳𝐢𝐧𝐠 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞 𝐢𝐧 𝐄𝐯𝐞𝐫𝐲 𝐑𝐨𝐨𝐦 HCA Healthcare's recent article, "𝘏𝘰𝘸 𝘏𝘊𝘈 𝘏𝘦𝘢𝘭𝘵𝘩𝘤𝘢𝘳𝘦’𝘴 𝘚𝘤𝘢𝘭𝘦 𝘈𝘭𝘭𝘰𝘸𝘴 𝘜𝘴 𝘵𝘰 𝘐𝘮𝘱𝘳𝘰𝘷𝘦 𝘏𝘦𝘢𝘭𝘵𝘩𝘤𝘢𝘳𝘦,” highlights something we’re passionate about at Checklist Boards — the power of consistent processes across teams. When large health systems operate with shared standards, it’s not just efficient — it’s safer. That’s why hospitals like HCA Florida Osceola Hospital use 𝐂𝐡𝐞𝐜𝐤𝐥𝐢𝐬𝐭 𝐁𝐨𝐚𝐫𝐝𝐬 to visually reinforce those standards in real time. Each board helps care teams: ✅ Align on critical steps before every procedure ✅ Improve communication during time-outs and handoffs ✅ Create visual accountability across departments It’s scale and safety, working hand in hand. Because when everyone is on the same page — literally — patient care gets stronger. 🔗 Read the full HCA Healthcare article: https://lnkd.in/gdsTNnT4

JCI accredited" means a hospital or other healthcare organization has earned accreditation from Joint Commission International (JCI), a globally recognized body that evaluates healthcare quality and patient safety against strict international standards. This certification confirms the organization adheres to high standards for patient care, safety, and operations, serving as a global "gold standard" for quality.

Navigating the complex criteria for healthcare program participation is not just a necessity, but a strategic move towards improved patient care and operational success. Our latest blog explores the essential standards, practical steps for compliance, and how meeting these criteria can benefit your organization. Stay informed and take proactive steps with our expert insights!

Some hospitals call it a “call center”; a few desks inside the facility, staff juggling phones between other tasks. But without the right process, skills, and focus, it becomes little more than a switchboard. A true hospital contact center should: ✅ Have defined workflows- that guide how every type of call is handled; from appointment prep to triage to billing questions. ✅ Be staffed by trained agents- who understand patient communication, HIPAA compliance, and when to escalate to clinical teams. ✅ Be aligned with hospital goals- reducing no-shows, improving patient readiness, supporting care continuity. ✅ Measure performance- abandonment rate, speed to answer, first-call resolution — so leaders know if it’s working. That’s the difference Trinexus brings: we help hospitals move from people answering phones to a patient engagement center that actually improves outcomes. Because in healthcare, every unanswered or mishandled call isn’t just lost efficiency, it’s a missed opportunity for better care.

ReMedi's clinician-led team has supported 45+ healthcare systems through major transformations. Over the years, we've refined our approach to common challenges that make all the difference. New blog on transforming Epic challenges into clinical success.    Read more: https://lnkd.in/gVYr8suS

We announced Accreditation 360: The New Standard, Joint Commission’s transformational approach to accreditation and certification, this summer. To support organizations through this transition, we’ve compiled a series of FAQs on our website. Learn more about what Joint Commission is doing to better enable and affirm the highest standards of healthcare quality and safety for all: https://lnkd.in/gbB4cSgN

ICYMI // We recently launched the Houston Region Hospital Report Cards to help patients find the safest, highest-quality and best priced hospitals when seeking care and for employers when purchasing healthcare benefits. The online resource provides a dashboard view for 53 hospitals across the greater metropolitan area with report card grades given for safety, quality, and financial metrics. “This free resource is a much needed step toward transparency,” said Chris Skisak, executive director for HBCH. “When safety, quality and price information is reported openly, employers and employees can choose the highest value hospitals, rather than making decisions in the dark or based purely on reputation.” https://hubs.li/Q03Kfpsm0

Which hospital systems do patients TRUST the most? Trust isn’t just a nice-to-have, it’s the foundation for better experiences, stronger relationships, and improved outcomes. According to our National Healthcare Experience Benchmarking Study, a comprehensive look at the end-to-end healthcare experience from over 30,000 consumers, trust is a critical driver of loyalty and engagement. Let me say that again. Trust is a CRITICAL DRIVER of loyalty and engagement. What drives trust: ✔️ Clear communication: Plain language about diagnoses, options, and next steps reduces anxiety and builds confidence. ✔️ Coordinated care: Smooth handoffs and proactive follow-up show patients they’re not navigating alone. ✔️ Ease and access: Simple scheduling, timely appointments, and responsive support create credibility fast. ✔️ Billing transparency: Upfront estimates and clear resolution paths turn a pain point into a trust builder. ✔️ Respect and safety: Consistent safety practices and culturally competent care help patients feel seen and protected. Why this matters: When people believe a health system truly has their best interest at heart, they’re more likely to stay, recommend, and engage across channels, from first appointment to follow-up and billing. Trust compounds: every clear answer, coordinated handoff, and timely follow-through earns the next moment of confidence. 👉 How is your organization working to build trust across the care journey?

If you want it be “patient centric” but you’re not paying attention to this kind of data, you might be missing out on opportunities to make that a reality. Incredible insights available that lead to real changes in operational peformance.