Salesforce and OpenAI partner on AI-driven commerce

The Future of Workforce Innovation Is Here Salesforce and OpenAI have announced an expanded partnership to bring advanced AI capabilities across enterprise platforms — including Einstein Copilot, Slack, and Data Cloud. For Launchpad customers, this isn’t just a tech update — it’s a glimpse of what’s next in workforce innovation. As AI becomes more deeply integrated into the Salesforce ecosystem, Launchpad will be able to deliver: 1. Smarter analytics — uncovering patterns in service delivery and outcomes faster. 2. Enhanced user experiences — empowering case managers, employers, and participants with more intuitive tools. 3. AI-assisted workflows — reducing administrative effort so teams can focus on human impact. This partnership reflects the same vision Launchpad was built on — combining trusted technology with purpose-built solutions to help organizations serve their communities more effectively. Read the full announcement: https://lnkd.in/dXxMBCiv #WorkforceDevelopment #AIInnovation #SalesforcePartner #FutureOfWork #Launchpad

AI and the Future of Workforce Innovation This week, Salesforce and OpenAI announced an expanded partnership to integrate advanced AI capabilities across Einstein Copilot, Slack, and Data Cloud. To me, this represents more than another technology milestone — it’s a glimpse into the next era of how we work. At Launchpad, we’ve always believed technology should serve people, not replace them. As AI becomes more deeply embedded in Salesforce’s ecosystem, we’ll be able to give workforce and human service organizations smarter insights, more intuitive tools, and automated workflows that free people to focus on human impact. We’re excited for what’s ahead — because every advancement like this brings us one step closer to a world where everyone has access to opportunity. #FutureOfWork #AIInnovation #SalesforcePartner #WorkforceDevelopment #Leadership

Salesforce and OpenAI just announced an expanded partnership to embed AI across platforms like Einstein Copilot, Slack, and Data Cloud. What’s exciting isn’t just the technology itself — it’s what it means for the people behind the work. Case managers spending less time on paperwork. Employers connecting faster with talent. Agencies uncovering insights that lead to better outcomes. That’s the kind of innovation that moves communities forward — and why I’m proud to be part of a team that’s building technology for human impact. #AIInnovation #FutureOfWork #SalesforcePartner #WorkforceDevelopment #Launchpad

Salesforce is introducing voice into its Agentforce AI stack, allowing conversational agents to handle phone calls with full integration into its service cloud. Every voice interaction will be tracked, linked to customer records, and able to transition smoothly to human agents when needed #1872Consulting #TechTuesday #TechnologyTuesday #Salesforce #Agentforce #VoiceAI #CustomerService #ConversationalAI #AIInEnterprise https://lnkd.in/dZ9YwbER

Exciting times as we see more ecosystem partnerships unlocking net-new value. With #Agentic becoming a real force, the magic happens when data islands connect, not stay siloed. The Salesforce × OpenAI move is another nudge toward agentic, multi-surface work where CRM, chat, and commerce meet in the same conversation. This is in the same week OpenAI announced that it is partnering with #Walmart to offer shopping on ChatGPT. #Ecosystem_partnerships #AgenticAI #Accenture #Salesforce #OpenAI #ChatGPT #Slack #AI #CRM

🤖 Data Cloud + AI: The Future of Predictive Customer Engagement What if your brand could anticipate customer needs instead of reacting to them? That’s exactly what happens when Salesforce Data Cloud meets AI. 🤝 Most businesses have data. But very few use it in real time to create truly connected, predictive experiences. That’s where this duo changes everything. ✨ Data Cloud: Unifies every customer touchpoint — from email clicks to service chats — into one live, accurate profile. ✨ AI: Reads that data, learns patterns, and predicts the next best action — automatically. Together, they help teams: ✅ Identify sales opportunities before they appear ✅ Detect churn signals early ✅ Personalize offers and messages instantly ✅ Automate journeys that feel genuinely human We’ve seen companies turn overwhelming data into clear, actionable insights that make every customer interaction count. Marketing in the future isn’t about sending more messages — it’s about reaching the right people, at the right moment, with the right context. Salesforce Data Cloud + AI makes this possible, helping brands stay ahead and engage smarter. The future isn’t about guessing — it’s about knowing. Are you ready to make that shift with Data Cloud and AI? Reach out to us. https://trailblazex.com/ #TrailblazeX #Salesforce #DataCloud #AI #PredictiveEngagement #CustomerExperience #DigitalTransformation #MarketingAutomation #SalesforceEcosystem #DataDrivenMarketing

📣 New from CX Today: “Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy”. The article includes an interview with Amitabh Misra, our Chief Technology Officer, and explains how Sprinklr offers a unique advantage over traditional CCaaS players -- a complete view of the customer by combining voice, social media management, and conversational AI on one unified platform. Read more about why major brands like BT Group and Deutsche Telekom are choosing Sprinklr to redefine customer service: https://lnkd.in/grGA2RJm #Sprinklr #CX #CCaaS #CustomerExperience #AI #CXM #Customerservice #CXToday

🛍️ Shopping is about to change - again. Fresh off the Salesforce Commerce Cloud x OpenAI announcement at #Dreamforce, product discovery is moving from search bars to LLMs and conversational agents. For retail, travel, hospitality, transport, financial services, sports and beyond, this isn’t just a new channel - it’s a new monetisation stream 💰 Those who win will: ⚡ Feed the right listings into the models 📈 Monetise placement and ranking inside AI experiences 🌐 Meet consumers where they’re actually shopping - via agents, assistants and chat In our latest #mediaNXT #Connect, Roger Dunn, Neil Robinson and Steven Paul unpack how consumer behaviour is shifting, what this means for Retail Media 2.0, and why now is the moment to rethink retail and media strategies for the AI era. 🎥 Watch the conversation 👇 #RetailMedia #AI #Salesforce #OpenAI #CommerceCloud #ConversationalCommerce #Innovation #AgenticAI

A new way to monetise, engage and grow. 🪴 The shift from search bars to conversational agents is unlocking entirely new revenue streams - and Salesforce is at the forefront as the future of commerce is being rewritten, right now. Find out more below... #RetailMedia #AgenticAI #Salesforce #OpenAI #Innovation #AI

Salesforce’s expanded partnership with OpenAI could be a milestone in the shift from conversational commerce to agentic commerce. Catalogs surface in ChatGPT, intent turns into Instant Checkout, and the merchant keeps control of data and the customer relationship. On the employee side, Agentforce apps show up where work happens, including Slack (it is Salesforce, of course) and ChatGPT. This points to an architecture for agents that don’t just chat, they close. https://lnkd.in/g6_AFuzr #AI #AgenticAI #ConversationalCommerce #AgenticCommerce #CX #CRM #Salesforce #OpenAI