Support Services Group’s Post

Most contact centers throw new agents into formal training programs and hope they survive the transition to live calls. Peer mentorship programs flip this approach, pairing new hires with experienced agents who've already mastered the art of turning difficult conversations into successful outcomes. The difference isn't just faster learning — it's agents who actually want to stay. Want to transform your new hire experience through structured peer mentorship? Schedule a consultation to discover how SSG builds learning programs that accelerate performance while improving retention. #Mentorship #AgentTraining #BPO