From Jargon to Stories: Why Content Operations Matter

View profile for Sarah Wallace

Storytelling & B2B Marketing in the AI Era | Helping Brands Find Human Connection Through Creative Strategy

For most of my career, writing was my swim lane. 12 good years honing my ability to turn jargon into stories, put myself in buyers' shoes, and understanding how digital marketing actually works. But here's what I've learned across every tool and platform: Bad process = bad work. Twitter in 2009. AI in 2025. Doesn't matter. If your workflow is broken, your output will be, too. And right now? AI is making it faster than ever to scale bad content at industrial speeds. So I'm doubling down on content operations in my consulting work. Because here's what I want: AI that helps us tell better stories, not just more stories. Writers with bandwidth for creative work that keeps them sane. Content that creates meaning instead of noise. But none of this happens without better systems for how teams create together. My focus for the next 18 months: Building quality checkpoints back into AI-powered workflows. Not to slow things down, but to make sure speed serves the story, not just the algorithm. The value of vision hasn't disappeared. We've just removed too many human guardrails. Let's rebuild them intentionally. How are you rebuilding your workflows in the age of AI? #ContentStrategy #AIandContent #ContentOps

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