Our team is tackling the hardest problems in customer experience: eliminating hallucinations, enforcing policies by design, and building CX agents that can resolve even the most complex conversations end-to-end. If you want to work on challenges that redefine how the world’s largest companies engage with their customers, we’d love to hear from you.
Scaled Cognition is hiring our first Agent Performance Manager! • Build scalable QA and testing frameworks for evaluating agents • Review and analyze voice and chat transcripts for customer deployments • Collaborate with product, engineering, and research to recommend model improvements We’re the only model lab focused exclusively on CX, building specialized LLMs, agents, and eval tools that deliver higher automation rates without hallucinations. Backed by Khosla Ventures, we’re a 20-person team of researchers + engineers from places like UC Berkeley, Microsoft, Google, Meta, CMU, MIT, and AI2. Apply here if you're a strong fit: https://lnkd.in/eEA5hdBR
