Grab a copy of our VoC Playbook today! Filled with insights from the top CX leaders in the industry, we get to the bottom of how you can really action on customer insights and get your entire org to not only engage, but get really excited about what customers are saying 🥳 Throwing a link in the comments below!
Why do VoC programs fail? Collecting feedback isn't the problem. Knowing what to do with it... that's really hard. We want to help. So, we built this for CX, Operations, Product & Marketing leaders who are tired of collecting feedback that goes... nowhere. We believe customer insights are one of the most important levers in driving real business change. Not to sit in a dashboard that no one looks at. We're fortunate to have some of the best in the industry share their thoughts and help us put together a practical & actionable guide to building a VoC program that moves the needle. Here's some of what to expect: ✅ How to get teams to act on insights ✅ Smart ways to structure qualitative feedback ✅ The right tools + tech to scale your program ✅ Frameworks for turning trends into action ✅ Real stories from teams doing this well Thank you to our contributors Michael Bair, Lauren Schorr, Cate Marques, Emily McArthur, Joe Gilgoff & Colin Crowley!! I'll post a link to where you can download it in the comments. Some REALLY great advice in here... hope you enjoy it!
www.sendhark.com/voc-playbook