Shiama D.’s Post

Consistent excellence is every hotel’s goal - but how do you achieve it with high staff turnover, multilingual teams, and multiple locations? Training is where it all begins, yet geographically dispersed teams, last-minute staff changes, and language barriers often stand in the way. And when training isn’t consistent, neither are your standards, or your guest experience. The Cristal Learning Hub makes it simple: centralized, multilingual, on-demand training courses accessible anytime, on any device. This way your team is always prepared to deliver excellence. Want to see how it works? Watch the demo now: https://lnkd.in/d5bQwZWV

Consistent excellence is every hotel’s goal - but how do you achieve it with high staff turnover, multilingual teams, and multiple locations? Training is where it all begins, yet geographically dispersed teams, last-minute staff changes, and language barriers often stand in the way. And when training isn’t consistent, neither are your standards, or your guest experience. The Cristal Learning Hub makes it simple: centralized, multilingual, on-demand training courses accessible anytime, on any device. This way your team is always prepared to deliver excellence. Want to see how it works? Watch the demo now: https://lnkd.in/d5bQwZWV

If anyone is interested in developing their skills in Hospitality Industry, a quick thought based on my experience that might be helpful. 💬 Here are some tips for developing this skill: Maintain good eye contact and a positive tone when addressing others.

English for Hoteliers, I always believe that, in the hospitality industry, English is one of the most important criteria for people to make it to the higher steps in their careers. But in fact, many hoteliers can not make your time to study English, for many reasons. Therefore, I spent 2 years to produce an online set of 30 topics for Hotel English so that Vietnamese hotel person can study any time at their convenience, and it is free of charge. These lessons cover up-to-date knowledge about hotels such as: revenue, spa, gym operation, etc. And you can use training and self-training. I hope you will find this helpful. (Please see links in the comment for videos of lessons)

The training guests never see: To ensure a flawless guest experience, your hotel team needs to develop a variety of “hidden” skills. Tailored eLearning courses can help your staff excel in: Time management Problem-solving Adaptability Communication Cultural awareness Teamwork These “soft skills” are what make your team shine as they provide a seamless hospitality experience for every guest. ⭐⭐⭐⭐⭐ #HospitalityIndustry #HospitalityTraining #HotelStaffTraining #CustomerService #SoftSkills #ThinkElearningThinkNLT

The magic of hospitality lies in the emotions we evoke. Guests will forget what was said at check-in or during dinner service, but they will remember how we made them feel welcomed, understood, and valued. Every smile, every small act of thoughtfulness, every moment of genuine connection imprints an emotional memory that remains in guests’ hearts forever. That’s why the most unforgettable hotels aren’t just efficient, they’re empathetic. They leave guests with a story, not just a stay. So training must not only cover procedures, standards, and product knowledge. Adding an emotional dimension to it so our team members are trained to feel and to make others feel is equally, if not more, important! Build your training programs around empathy, presence, and authenticity. Encourage colleagues to tune into emotions, not just actions. Shifting the focus from “what to do” to “how to make others feel,” turns service into an art form and hospitality into something truly magical.✨

"From Textbook to Workplace: Students Learn by Doing . At Franco-Thai Hotel & Tourism Prep School — a collaboration between Silpakorn University and Vatel France — theory never stands alone. Every concept learnt in class is directly connected to real hospitality practice, giving students the chance to transform knowledge into action. . Students study hotel management, guest relations, food & beverage service, and even the art of bakery. But the real value comes when they step beyond the textbook: practising service in training facilities, working in culinary workshops, and experiencing professional environments through placements. . This “learn and apply” approach ensures that lessons are not abstract but alive, shaping students who can adapt and respond to real-world situations with confidence. By bridging academics and practice, Franco-Thai Prep School prepares its learners to succeed from the very first day of their careers. . With the strong foundation of French hospitality standards and the rich warmth of Thai service culture, students graduate not only with knowledge — but with the proven ability to put it into practice."

"Extra Value: Real-World Training at No Extra Cost" . At Franco-Thai Hotel & Tourism Prep School, tuition covers more than classroom lessons. Every student benefits from practical, hands-on training — included in the programme with no additional fees. . From front office operations and culinary workshops to housekeeping practice and guest service simulations, students learn by doing, just as they would in a real hotel environment. . This approach transforms theory into action, builds confidence, and sharpens professional skills. While many programmes charge extra for such training, Franco-Thai ensures it is an integral part of every student’s journey. . One tuition. One programme. Real practice included — because the best way to learn hospitality is to live it.

Learning & Development in Hospitality: The Secret Ingredient to Exceptional Guest Experiences ✨ For me, training in hospitality is more than just a checklist of procedures, it’s the heartbeat of unforgettable guest experiences. ❤️ Training isn’t just about teaching what to do. It’s about: ✨ Building confidence – so every team member feels empowered to make decisions in the moment. ✨ Creating consistency – so guests receive the same warmth and care at every touchpoint. ✨ Shaping culture – so service feels authentic, not scripted. I truly believe a well-trained team doesn’t just serve guests, they create memories. They turn challenges into opportunities and first-time visitors into loyal advocates. In hospitality, training isn’t a one-time event, it’s an ongoing journey that keeps us learning, growing, and delivering excellence every single day. #HospitalityIndustry #LearningAndDevelopment #HospitalityTraining #EmployeeExperience #WorkplaceCulture #HospitalityManagement #HospitalityProfessionals #TrainingAndDevelopment #Upskilling #ProfessionalGrowth #HospitalityCareers #LeadershipDevelopment #GuestExperience #HospitalityExcellence #HRinHospitality

"A Learning Path Designed for Both Hard Skills and Soft Skills" . At Franco-Thai Hotel & Tourism Prep School — the collaboration between Silpakorn University and Vatel France — education goes beyond mastering technical expertise. The programme is built to nurture both hard skills and soft skills, giving students the full set of tools needed to succeed as future hoteliers. . Hard skills include the essentials of hospitality: hotel management, food & beverage operations, guest service, and culinary practice. These are taught through a balance of theory and hands-on training, ensuring students graduate with professional competence. . Equally important, the programme emphasises soft skills: cross-cultural communication, teamwork, creativity, and leadership. Through group projects, practical workshops, and real service experiences, students develop the mindset and interpersonal strengths that distinguish outstanding hospitality professionals. . This dual-focus learning journey prepares students not only to perform tasks with precision, but also to connect with people, adapt to challenges, and lead with confidence. By combining French academic excellence with Thai hospitality values, Franco-Thai Prep School shapes graduates who are truly ready to flourish in the global industry