Sprinklr's broader platform strategy for customer service

📣 New from CX Today: “Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy." With comments from Amitabh Misra, our Chief Technology Officer. He explains how Sprinklr offers a complete view of the customer by combining voice, social media management, and conversational AI on one unified platform. Read more about why major brands like BT Group and Deutsche Telekom are choosing Sprinklr to redefine customer service: http://ms.spr.ly/6049sAyrc

Most CCaaS platforms connect calls. Sprinklr connects your entire enterprise. Where others add channels, Sprinklr unifies them: voice, social, messaging, surveys into one AI-powered platform that sees and serves the customer everywhere. For CEOs, CIOs, and CCOs, this isn’t a tech upgrade; it’s a structural advantage: lower cost-to-serve, faster decisions, and a single source of truth for customer intelligence. Sprinklr isn’t competing with CCaaS vendors. We’ve already moved beyond them. Read more → https://lnkd.in/eMPrZteE #Sprinklr #CX #CIO #CCO #DigitalTransformation #AI #UnifiedCXM

The cloud contact center market is getting crowded — and commoditized. So how do you stand out when everyone has voice, routing, and analytics? 👉 Sprinklr's answer: platform-first CX. In this feature, we unpack how Sprinklr’s Unified CXM foundation — spanning CCaaS, conversational AI, and voice of the customer — gives brands a 360° view of every interaction. It’s not just a contact center; it’s an ecosystem built for AI-driven CX. Read more: https://lnkd.in/e7mrQmJX #CustomerExperience #CCaaS #AI

Dialpad Launches Agentic AI Platform To Tackle ‘Next Wave’ Of AI-Powered Customer Experience 💫 Gina Narcisi form The Channel Company, spoke with Dialpad CEO, and founder, Craig Walker who said "Dialpad’s new agentic AI platform is optimized, trained and refined by upward of 11 billion minutes of business conversations and training data and Dialpad sees agentic AI as a major driver of partner engagement" Read more below 👇 📖 👇 https://lnkd.in/eehXvpbE Josh Hegarty Mark Taylor Jack Stewart Annabel Lewington Olive Oldland Moses Senoga ✉ William Sandbach Zaxian Goode Raphael Poisson Floyd Cousins Charlene Patulot John Work Sid Farmiloe Tanhaz Kamaly #FutureOfCX #Agentic #AiAgent #ContactCenter #ElevateEveryConversation #Dialpad #GoogleCloud #Ai #CloudMarketplace #UCaaS #SaaS #CCaaS #SalesEnablement #ChannelPartners #TechSales #StrongerTogether #ChannelFirst #WholesaleAndReferral #CX #EX #LifeAtDialpad

We need to stop talking about "customer service" and start talking about "customer intelligence." The old model is broken. Waiting on hold, explaining your issue to three different agents, getting generic, scripted answers—that's the fast track to customer churn. The bar for a good experience has been raised, and AI is the force raising it. The future of customer experience (CX) isn't about being reactive; it's about being proactive, predictive, and deeply personal. It's about an AI that anticipates your needs based on your behavior. It's about a support agent who instantly has the full context of your journey. It's about receiving an offer so relevant it feels like the company read your mind. This is no longer a futuristic dream. It's being built right now, and the foundation for this revolution is a powerful, unified data and AI platform. This is where Google Cloud is leading the charge. By connecting vast data streams in BigQuery with the intelligence of Vertex AI and Contact Center AI, Google Cloud provides the end-to-end toolkit for enterprises to transform their CX. It enables businesses to move from simply resolving issues to creating intelligent, seamless, and valuable interactions at every single touchpoint. The companies that master this will not just win customers; they will build lifelong advocates. There's a fantastic article on the Google Cloud Transform site that digs into how AI is fundamentally reshaping the customer journey. It's a must-read for any leader thinking about true differentiation. Check it out here: https://lnkd.in/e5E5KQYp What's the one thing you wish companies would use AI to fix in their customer experience? #CustomerExperience #AI #GoogleCloud #DigitalTransformation #CX #VertexAI #Innovation #GCP #FutureOfBusiness #DataAnalytics

AI is rapidly shaping CX, now entering the Agentic AI era where virtual agents move beyond scripted interactions to semi-autonomous, collaborative behavior across businesses. In my latest diginomica piece, I break down Genesys’s orchestration approach and a five-phase CX maturity model to help organizations evolve at a pace that actually works. https://lnkd.in/e3dQZRrF #AI #CX #CustomerExperience #Orchestration #DigitalTransformation #Diginomica #Valoir

🚀 Big news - The era of agent-driven commerce is here! Salesforce and OpenAI are expanding their partnership, bringing Agentforce 360 into ChatGPT and adding GPT‑5 into the Salesforce platform. For Salesforce Commerce Cloud, this means smarter AI-driven workflows, conversational commerce right in ChatGPT, and faster insights - all while keeping full control of your data and customer relationships. https://lnkd.in/gMnjCrvM #Salesforce #OpenAI #CommerceCloud #AI #Agentforce360 #DigitalTransformation

Dialpad’s new agentic AI will resolves 70% of customer requests 💥 Ken Y. from The AI Economy, spoke with Dialpad CEO & founder, Craig Walker, who said "Since Dialpad was first to provide real-time AI coaching to service agents back in 2018, we’re uniquely positioned to lead this next generation of customer experience. This isn’t incremental—it’s an architectural transformation.” Read more below 👇 💫 👇 https://lnkd.in/eAhSmqwS Josh Hegarty Mark Taylor Jack Stewart Annabel Lewington Olive Oldland Moses Senoga ✉ William Sandbach Zaxian Goode Raphael Poisson Floyd Cousins Charlene Patulot John Work Sid Farmiloe Tanhaz Kamaly #FutureOfCX #Agentic #AiAgent #ContactCenter #ElevateEveryConversation #Dialpad #GoogleCloud #Ai #CloudMarketplace #UCaaS #SaaS #CCaaS #SalesEnablement #ChannelPartners #TechSales #StrongerTogether #ChannelFirst #WholesaleAndReferral #CX #EX #LifeAtDialpad

The Future of Workforce Innovation Is Here Salesforce and OpenAI have announced an expanded partnership to bring advanced AI capabilities across enterprise platforms — including Einstein Copilot, Slack, and Data Cloud. For Launchpad customers, this isn’t just a tech update — it’s a glimpse of what’s next in workforce innovation. As AI becomes more deeply integrated into the Salesforce ecosystem, Launchpad will be able to deliver: 1. Smarter analytics — uncovering patterns in service delivery and outcomes faster. 2. Enhanced user experiences — empowering case managers, employers, and participants with more intuitive tools. 3. AI-assisted workflows — reducing administrative effort so teams can focus on human impact. This partnership reflects the same vision Launchpad was built on — combining trusted technology with purpose-built solutions to help organizations serve their communities more effectively. Read the full announcement: https://lnkd.in/dXxMBCiv #WorkforceDevelopment #AIInnovation #SalesforcePartner #FutureOfWork #Launchpad

AI and the Future of Workforce Innovation This week, Salesforce and OpenAI announced an expanded partnership to integrate advanced AI capabilities across Einstein Copilot, Slack, and Data Cloud. To me, this represents more than another technology milestone — it’s a glimpse into the next era of how we work. At Launchpad, we’ve always believed technology should serve people, not replace them. As AI becomes more deeply embedded in Salesforce’s ecosystem, we’ll be able to give workforce and human service organizations smarter insights, more intuitive tools, and automated workflows that free people to focus on human impact. We’re excited for what’s ahead — because every advancement like this brings us one step closer to a world where everyone has access to opportunity. #FutureOfWork #AIInnovation #SalesforcePartner #WorkforceDevelopment #Leadership