Our St. Francis-Emory Healthcare PCN / PCS team achieved the highest communication scores this month based on patient experience survey feedback from those we had the privilege to care for. Our five-star staff on PCN / PCS demonstrated effective communication using the AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) framework, focusing on a consistent and standard way to communicate with patients. Nicely done! Congrats!
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Operations Leader | Multi-Site Program Management | Budget Oversight | Strategic Partnerships | DBA, MBA
1wCongrats and outstanding work.