Dialpad introduces Agentic AI Platform for autonomous customer service.

Today marks the debut of Conduit AI, a solution designed to transform support & sales operations by reducing costs and increasing conversions with AI-driven automation. What this could mean: • Smarter conversational agents for customer queries • Seamless handovers between bots & human agents • Personalized upsell & cross-sell flows • Data-driven decision support for sales teams If Conduit AI delivers, it could be a game changer for customer experience & ROI in enterprise settings. Read more: Conduit AI Launches Today: Promising to Cut Costs and Drive Conversions Across Support and Sales https://lnkd.in/eEKmB5Vv #MisfitGeekNews #MisfitGeekAI #TechBusiness #AI #AIDevelopment

Customer expectations are evolving—and the pressure on contact centers is real. How do you scale service and maintain quality? The answer lies in smart AI adoption. In our new blog, we share how ATC guides teams through deploying AI tools that: ✔ Automate repetitive tasks ✔ Offer real-time assistance to agents ✔ Preserve human connection Check it out: https://hubs.li/Q03LJvqk0

🎙️ ElevenLabs moves up the Voice AI value chain , from voices to full “Agentic” conversations The latest partnership between ElevenLabs and @SharpenCX marks a significant shift in how Voice AI is evolving from a creative tool to enterprise infrastructure. Together, they’re introducing lifelike AI voice agents built directly into a Contact Center as a Service (CCaaS) platform, capable of holding context-aware conversations, understanding emotion, and knowing when to hand off to a human. This collaboration signals ElevenLabs’ intent to move beyond text-to-speech into agentic, decision-capable voice systems — and positions them for high-stakes sectors like financial services, healthcare, and even real estate. The opportunity is enormous, but the questions remain: 🔹 Can these “voice agents” manage ambiguity and trust like a trained human? 🔹 Will latency, language diversity, and compliance hold up at enterprise scale? 🔹 How will users feel when the first voice they hear from a brand isn’t human? 🔹 And can smaller innovators like ElevenLabs stay ahead of Big Tech’s entry into conversational AI? One thing is clear — the Voice AI race is accelerating from sound to sense-making. https://lnkd.in/gjFuKuE8 #VoiceAI #AgenticAI #CustomerExperience #ConversationalAI #ElevenLabs #CXTransformation #AIInnovation #ContactCenterAI #DigitalTransformation

Dialpad Launches Its Agentic AI Platform, Ending the Chatbot Era and Redefining the Future of Customer Service https://ow.ly/bAak50X9EpZ #MarTech #MarketingTechnology #MarketingTech #AdTech

Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale https://lnkd.in/dnaziYhA #AIinnovation #contactcenter #customerexperience #Customerinteractions #deeperinsights #KnowledgeConnector #martech360 #news

From AI hype to outcomes: Verint’s Open Platform is driving real results! @flyvolaris tripled agent capacity with 85% digital containment and BT Group boosted cross-sell ~10%. Read more via HyperFRAME Research: https://bit.ly/4nRXuu6 #CX #AI #ContactCenter #CXAutomation

Looking ahead, it's clear 2026 will be the transformational year for contact centers. We've officially moved past isolated AI experiments and into an era of widespread, impactful adoption. According to Gartner, 85% of CX leaders are already implementing customer-facing GenAI solutions. If you haven't scaled your GenAI strategy yet, you risk being left behind. What's the biggest challenge your organization faces in accelerating AI adoption? #ContactCenter #CustomerExperience #GenAI #AI #DigitalTransformation #Gartner Jon Burghart Deepdesk Alice Bathie https://lnkd.in/g5HPuEt7

The journey that organisations, and contact centers in particular, are on with AI transformation is exciting and full of promises, so really like this article from Jon.  The most effective contact centres in future will be those that embrace hybrid intelligence with humans and AI working side by side, ensuring that both customers and agents thrive in a new era of AI-powered engagement. #AnywhereNow #AI #CX #Deepdesk

⚙️ Zendesk claims its new AI agent can resolve 80% of support tickets 💡 This is a strong bet on autonomous service — but the hidden value will come from how seamlessly human + AI handoffs are orchestrated. Synaphis experience suggests the biggest gains emerge when you align domain knowledge, training data, and feedback loops. 💭 In your business, which support workflows still resist automation, and why? 🔗 https://lnkd.in/enexK-Rz #AI #CustomerSupport #Automation #Synaphis

Dialpad Launches Its Agentic AI Platform, Ending the Chatbot Era and Redefining the Future of Customer Service https://lnkd.in/dnic99SC #AgenticAIplatform #AICommunications #ChatbotEra #CMOFirst #customerexperience #CustomerService #Dialpad #news #SkillsandWorkflows