Why use long codes for business texting?

📞 Did you know 60% of customers prefer calling businesses by phone? That makes how you route those calls critical - for sales, service, and customer experience. The question is: should you use a Hunt Group or a Ring Group? Both distribute calls across your team, but the way they do it (and the impact on your customers) is very different. We break down the pros, cons, and which setup suits your business best in our latest blog. 👉 Link in comments. #contactcentre #customerservice

Winning a customer once is great, but keeping them is even better. Explore our guide to effective customer retention strategies for small businesses. #CustomerRetention #SmallBusinessTips #RepeatBusiness #BrandLoyalty #FreeLogo https://zurl.co/hDXdU

WHY YOUR BUSINESS NEEDS CUSTOMER SUPPORT NOW MORE THAN EVER No matter how great your product or service is, one thing will always set you apart in a crowded market is how you treat your customers. That’s where customer support comes in. It’s not just about answering emails or resolving complaints. it’s about building relationships, trust, and loyalty that keep people coming back. Here’s why every business needs a dedicated customer support system: 1. First impressions matter. 2. Retention is cheaper than acquisition. 3. Feedback fuels growth. 4. Trust builds brand reputation. In today’s business world, customer support isn’t a “nice-to-have”, it’s a must-have. It’s the bridge between your business and the people who matter most- your customers. If you’re not investing in support, you’re leaving growth, loyalty, and revenue on the table. I'm Adebiyi Temitope, a Customer Support Specialist. I help businesses retain their client base and improve overall customer satisfaction. #CustomerExperience #customerSupport #customerService

The most powerful customer service skill? Listening. What we find ourselves doing is rushing to give a solution before we fully understand the client/consumers problem. When we engage our active listening, what you will find is we solve issues faster and it makes our customers feel heard. What’s one way your team practices active listening with customers? #customerservices #customerexperience #doingbetter

📈 Elevate Your Customer Service Game with These Tips! 📈 1. **Listen Actively:** Understand your customers' needs by truly listening to their concerns. 2. **Be Empathetic:** Show genuine care and empathy in every interaction. 3. **Prompt Responses:** Quick replies can turn a negative experience into a positive one. 4. **Know Your Product:** Be knowledgeable about your offerings to provide accurate solutions. 5. **Follow Up:** A simple follow-up can build lasting trust and loyalty. 🔍 Want to transform your customer service strategy? Implement these tips today and watch your business thrive! 🌟 www.diamondcomarketing.com

💬 Improve communication with a text-to-chat feature on your website: 🔹 Preferred Method: Many clients prefer texting over email for its immediacy. 🔹 Quick Responses: Provide faster and more efficient customer support. 🔹 Convenience: Allows clients to get answers without making a call.

In every industry, there are factors that can slow down a project, and not all of them are within your control. These third-party barriers can derail timelines and test customer relationships. Read the R2R Weekly Thought on how to keep your clients confident and informed: https://lnkd.in/eb7eKzFD #CustomerExperience #MarketingStrategy #Communication

Building strong customer relationships is key! 🐾💼 Cathy Davis shares how she stays connected with her long-term clients while ensuring nothing falls through the cracks. By using a business line, she keeps the lines of communication open and efficient. Let’s make sure every question gets answered! 📞✨ #CustomerRelationships #BusinessExcellence #SeizeYourSuccess #CommunicationMatters #PetServices https://lnkd.in/gnnZhPBg

One thing I’ve learned in customer relationship management is: people don’t just remember what you said — they remember how you made them feel. Building trust takes empathy, consistency, and clarity. What’s your go-to tip for creating stronger client connections? #CustomerExperience #Communication #ProfessionalTips