Today, we’re excited to launch our very first Clueso Podcast. At Clueso, there’s nothing we love more than shipping product fast. Today, we’re excited to launch 𝘏𝘰𝘸 𝘞𝘦 𝘉𝘶𝘪𝘭𝘵 𝘐𝘵 — a behind-the-scenes series that takes you inside how we make all that speed possible, without compromising on quality. In our first episode, we’ll take you through how we built expressive voiceovers in Clueso (YC W23). When ElevenLabs launched its v3 API for expressive voiceovers, the excitement from our customers was instant. Within hours, they were asking when it would be available in Clueso. By the next morning, it was live, making us one of the first products in the world to support expressive voiceovers from ElevenLabs. Here’s a quick teaser of what’s coming. Full episode drops later this week!

Just finished Lenny’s podcast episode with Nesrine Changuel about delightful products as a strategy, and it’s so aligned with how I think about product. Just because it works doesn’t mean it’s good to use. This played out for us with the new add-to-dashboard feature. We took something that could take up to 14 steps and got it down to 3. That alone would’ve been a win. Functional improvement, faster workflow, problem solved. But we added drag and drop. We probably could have come up with any other interaction model. A button, a dropdown, a modal. All of those would’ve worked. But drag and drop felt right. It made the interaction delightful, not just functional. That’s the difference between a feature that works and a feature people actually enjoy using. You can see it in the feedback too. People don’t just say “this is faster.” They say “this feels so much better” or “finally, this is what I wanted.” Delight isn’t just polish. It’s a strategy that turns satisfied users into fans.

You don’t scale by adding more time. You scale by transferring what’s in your head, hands, and inbox… into systems and people who can carry it forward. This week’s podcast episode breaks down: - The 3 critical transfer points every owner needs. - Why sales is the ultimate transfer test. - A case study of turning a hustle-driven sales process into a repeatable engine. Stop telling yourself you need more time. What you need is more transfer. 🎧 Listen now: https://lnkd.in/gKsDayZA

You don’t scale by adding more time. You scale by transferring what’s in your head, hands, and inbox… into systems and people who can carry it forward. This week’s podcast episode breaks down: - The 3 critical transfer points every owner needs. - Why sales is the ultimate transfer test. - A case study of turning a hustle-driven sales process into a repeatable engine. Stop telling yourself you need more time. What you need is more transfer. 🎧 Listen now: https://lnkd.in/gKsDayZA

You don’t scale by adding more time. You scale by transferring what’s in your head, hands, and inbox… into systems and people who can carry it forward. This week’s podcast episode breaks down: - The 3 critical transfer points every owner needs. - Why sales is the ultimate transfer test. - A case study of turning a hustle-driven sales process into a repeatable engine. Stop telling yourself you need more time. What you need is more transfer. 🎧 Listen now: https://lnkd.in/ghS6xYvd

The brands that test during BFCM don’t just optimize holiday sales. They set themselves up for momentum. One brand we worked with carried their learnings straight into January. Instead of wondering what worked, they knew exactly why customers bought—and how to build on it. That confidence doesn’t come from guessing. It comes from treating Q4 like a conversion lab. I unpack this approach on tomorrow’s podcast with Mia Umanos (Clickvoyant) and Kristina Toth Gould (Hannaford). Stay Tuned: Episode Out Wednesday! 💬 Would you trade a “safe” Q4 for a smarter Q1?

Our first episode of The Squawk (a podcast where I interview CX leaders about the thing they do differently or better than everyone else) cracked the top 100 for tech podcasts in the US on its launch! This is a huge result for a brand new podcast in an un-sexy space. But Bob van Winden was amazing guest: he led Stripe CX for 9 years through 100x growth! I learned a hell of a lot, so I'm guessing that means other folks did too. We'll be dropping episode two next week, with Alexandra Lapinsky Wilson from Linear - we went really deep on Linear's famous "zero bug policy" and the role that CX plays in making it reality. Another conversation that made me go change things at Lorikeet and is hopefully just as actionable (and action-inspiring) for you.

Want to improve your products' customer experience? 1. Talk to a customer this week. One call beats ten dashboards. 2. Sit with Support or Service. Ask what questions they answer on repeat. Steal their best lines. 3. Fix onboarding first. Fast start = fewer tickets later. 4. Make help easy to find and useful. FAQs that actually match real questions. 5. Agree on escalations. Everyone should know “who handles what” without guessing. 6. Treat Support like the face of your product. Enable them with answers, not pep talks. Todd Blaquiere, MBA, Joseph Ghali, and Ryan Cantwell, MBA walk through each step (with stories) in the latest episode of the Product Porch. https://lnkd.in/euSz3JFP --- Join us! Pull up a chair on The Porch... ✅ Follow us here on LinkedIn for sharp takes and fresh episodes ✅ Sign up for our newsletter for behind-the-scenes content and bonus material ✅ Subscribe on your favorite podcast platform so you never miss an episode

"Don't underestimate how much better your life can become with multiple income streams.” Ronak Trivedi from Pietra joined us for the latest episode of CGS to talk about dispelling common fears of starting an ecommerce business We discussed: - answering the biggest concerns that hold people back from launching - why there’s never been a better time to launch a business - an overview of the process of finding a manufacturer and producing your first set of products Search "Ro Trivedi customer growth sessions" on your favorite podcasting app to find the full episode.

Being T-shaped? We took it further and encourage Railswarians to become star-shaped ⭐ We believe that aspirations and skills cannot be narrowed to a generalist-specialist model. That’s why at Railsware we don’t just execute tasks, we figure things out and change the game. Listen to the full episode of the Code Story podcast on scaling, where our CEO Yaroslav Lazor and Co-CEO Sergiy Korolov shared: 🎧 How Railsware has become a machine that builds products with purpose 🎧 What causes our less than 1% hire rate and how it impacts the business 🎧 How to make decisions that drive growth balancing business and user needs as well as leveraging data Listen now to a conversation packed with insight, real-world experience, and mindsets that may just click into place. Visit https://lnkd.in/gTGEEzir for a full episode.