Lloyd's introduces claims as a strategic principle

From January 2025, claims become the fifth Lloyd’s hurdle principle, joining underwriting, reserving, governance, and culture. By 2026, claims performance will directly affect syndicate ratings and business plans. This is a major shift — moving claims from a back-office function to a strategic board-level priority. While rollout challenges remain (data gaps, unclear feedback, outcome-based metrics), the market sees this as a real opportunity to: - Elevate claims as a differentiator - Drive better customer outcomes - Strengthen Lloyd’s global position As one expert said: “Very few choose an insurer for claims – but they’ll leave one because of it.” To read our FULL analysis piece follow link in comments. #InsiderAnalysis #Lloyds

  • Lifting claims to Lloyd’s hurdle principle will drive boardroom focus

Probably about time that the product that is being sold should be considered an important function of the market.

Kate Gibson

Property Claims Adjuster @ Canopius | ACII | London Market

5d

Totally agree, claims should and need to be board priority. Drives results, builds trusts and empowers teams.

James Evans

Director - Head of Claims & Client Services Advocacy EMEA - Aon Re

6d

Interesting - I know many organizations that choose, or don't choose, Insurers for their Claims proposition. Very smart from Lloyds

Ben Bolton

Managing Director at Gracechurch

5d

Hallelujah 🙄(but good all the same). It’s going to be a big challenge to address long-standing cultures and practices, but do-able.

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