The rules of customer acquisition are shifting fast.. are you keeping up? Explore the top trends shaping the future of customer acquisition and how Smart Circle helps brands connect in more personal, impactful ways in our most recent blog: https://lnkd.in/gyDiyjf7 #smartcircle #leadership #customeracquisition #sales #directsales

🚀 “Customer Clarity Is the New Retention Strategy” In most platforms, retention isn’t lost in performance , it’s lost in perception. If customers or partners don’t understand how your service works, they won’t trust why it’s worth staying. Clarity drives confidence, and confidence drives retention. I learned this the hard way: the best campaigns don’t fix churn, clear communication does. 📊 Metric tip: Track First-Contact Resolution (FCR). When customers get a clear, complete answer on their first touch, satisfaction can rise by 30–40%, even if speed stays the same. Retention starts long before renewal, it starts the moment someone understands your value. 💭 How does your team measure clarity today? XDT Hereafter #CustomerExperience #OperationalExcellence #PlatformStrategy #Retention #CommercialGrowth #Leadership

🔍 Did you know? Acquiring a new customer costs 5x more than retaining an existing one. Yet, most companies spend the majority of their efforts on chasing new customers rather than strengthening loyalty. ⚡ Remember: A satisfied customer will tell 2–3 people. A delighted customer will tell everyone. 👉 Watch, reflect, and if you believe customer service deserves more focus in business strategy, share this video with your network. #BusinessGrowth #CustomerServiceExcellence #Leadership #CoachVineetSharma

Retention, productivity, and customer outcomes improve when people feel valued. What was the last genuine conversation you had about what makes your team happy at work? Follow for more... Mike Clark Think Right Ltd (New Zealand) #scalepotential #thinkright #businesstraining #leadership #employeeengagement #culture #retention #customerservice #sales #businessgrowth #peoplefirst

Today’s #TechTipTuesday is all about suggestive selling. Encouraging your team to suggestive sell can make a big impact on both revenue and customer satisfaction—but success starts with leadership. Your employees can only sell effectively if they’re given the right tools, training, and resources to do so. When you empower your team with confidence and knowledge, suggestive selling becomes natural—not forced. 📈 #SalesTips #Leadership #CustomerExperience #WBGlobalServices

Sales Ops and RevOps aren’t the same game. Sales Ops chases efficiency: more deals, better conversion, tighter workflows. RevOps chases effectiveness: customer value, lifetime growth, predictable systems. Both matter. But efficiency without effectiveness just keeps you busy. And effectiveness without efficiency never leaves the whiteboard. The win comes when Sales Ops runs inside a RevOps mindset. That’s when speed and sustainable growth finally show up on the same scoreboard. #RevOps #SalesOps #RevenueGrowth #BusinessStrategy #Leadership #TeamAlignment

Customer churn often gets labeled a Customer Success problem, but that perspective misses the full picture. Product stability, marketing promises, sales fit, even operations and billing all play critical roles in whether someone stays or leaves. Leadership that reduces churn starts by building alignment across teams - making sure product delivers what was sold and support matches expectations. Leaders also ensure onboarding + billing don't introduce friction. When every function owns retention, CS becomes a multiplier, not the lone hero. #CustomerSuccess #Leadership #Retention

Customers don’t buy products, they buy better versions of themselves. -The lesson here is simple: stop selling features, start selling outcomes. People don’t just want to know what your product does they want to feel how it improves their life or business. -As sales leaders, our role is to coach teams to go beyond pitches and create value-driven conversations that resonate on a human level. That’s how trust, engagement, and long-term growth are built. #SalesLeadership #SalesExcellence #CustomerEngagement #SalesStrategy #ValueSelling #GrowthMindset #B2BSales #TrustCapital #FutureOfWork #BusinessGrowth

Why do sales stay low for three weeks and then explode in the last few days of the month? This end-of-month sprint is common, but it: • Burns out the team • Creates operational bottlenecks • Hurts customer experience My view: Sales pressure should be balanced across the month, not crammed into the last week. #Sales #CustomerExperience #Leadership #BusinessDevelopment #planning #operations

Most CS leaders I know describe their weeks the same way: firefighting. Escalations, urgent renewals, last-minute saves. It’s all-consuming. But here’s the thing: you can’t build sustainable Customer Success on constant heroics. The real goal? A forward-looking model where renewals are predictable, friction-free, and no one has to wear the cape. I wrote about practical ways to make that shift in this week’s post. Would love your take: https://lnkd.in/eWBHDRmt #CustomerSuccess #Leadership #CSStrategy #Renewals #Growth