View profile for Varant Herculian

Head of Customer Success | Mortgage Technology Executive | Expert in Mortgage Point of Sale and Production | Driving Customer Success at InGenius Data

💡 Human-Centric Design Thinking isn’t just for designers. It’s about putting people at the center of every decision: ✅ Start with empathy ✅ Define the real challenge ✅ Ideate, prototype, and test with real users This approach belongs in every corner of the business—product, engineering, marketing, customer success, and leadership. When we solve problems through a human-first lens, we create outcomes that actually stick. 👉 How have you applied human-centric design thinking in your work? #CustomerExperience #DesignThinking #Leadership #Innovation #CustomerSuccess #CustomerExperience InGenius Jeff Walton Sue Woodard Greg Sayegh Stuart Jones

Siranush Herculian

Senior Clinical Research Compliance Analyst UC Irvine

3w

Knowing the challenges and having initial discussions is incredibly valuable. And yes to the human first approach!

Christopher Dickerson

Senior Insurance Claims Specialist at NYC Law Department

3w

I see why you're the Head of Customer Success Varant Herculian. Your presentations are excellent.

Heather Jacobs

VP-Level SaaS Operator | Professional Services & Customer Operations Leader | AI-Native Workflow + GTM Strategy | Founder @ Tactical SaaS & NudgrAI

3w

Love this.

Mike Ferri

Implementations | Customer Success | Operations | Strategic Leader

3w

Always well said, V!

Tim Borquez

CEO of Counterpoint a Design and Development Agency

3w

💯 Varant Herculian. I've seen design thinking applied to many different disciplines successfully. Its focus on people and processes makes it valuable far beyond traditional design contexts and easily extends to customer success - it's all in the execution!

Gina Torvik

Sr. Growth Marketing Manager (B2B) at Figure

3w

Absolutely people first!

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