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💡 Human-Centric Design Thinking isn’t just for designers.
It’s about putting people at the center of every decision:
✅ Start with empathy
✅ Define the real challenge
✅ Ideate, prototype, and test with real users
This approach belongs in every corner of the business—product, engineering, marketing, customer success, and leadership.
When we solve problems through a human-first lens, we create outcomes that actually stick.
👉 How have you applied human-centric design thinking in your work?
#CustomerExperience#DesignThinking#Leadership#Innovation#CustomerSuccess#CustomerExperienceInGeniusJeff WaltonSue WoodardGreg SayeghStuart Jones
Human centric design thinking isn't just for software developers or designers. It's for anyone who wants to solve the problem the right way. It's core. It's human centric design thinking. It's about putting people at the center of it. Right? Starts with empathy, understanding what real people feel, what they're going through their struggle is when it moves through defining the problem statement. What is the challenge? Generate some ideas on how to solve that problem. Build some quick prototypes. Test those ideas with real people, real users. It's not a process that's limited to designers and software. Development, this applies to everybody, executives, sales, account managers, customer success. It's about putting the human 1st and having the human first lens is good for everybody, especially for the people that you serve, the loan officers, the borrowers. So next time you think about human centric design thinking, don't think it doesn't apply to you. Think about how you can get a cross functional team together that can think about putting people 1st and solving those problems.
💯 Varant Herculian. I've seen design thinking applied to many different disciplines successfully. Its focus on people and processes makes it valuable far beyond traditional design contexts and easily extends to customer success - it's all in the execution!
Creative Director | Head of UX/UI Design | 20 Years Leading Cross-Functional Teams | Passionate About Building Scalable, Human-Centered Digital Experiences
We’re living in an AI bubble where everyone believes they can design or code. But the truth is, AI is only as powerful as the person using it.
Without understanding principles of UX, UI, and human behavior, all AI can produce is surface-level aesthetics.
That’s why you don’t see Apple asking Apple Intelligence to design the interface of the iPhone 17. They know design is strategic, deeply human, and driven by expertise.
With templates and automation at everyone’s disposal, people think they can create anything in minutes.
But then they start asking why no one uses their product, why no one clicks on their banner, or why customers can’t even find their business location.
Companies that undervalue design are saving money today but losing relevance tomorrow.
The ones that truly respect design will be the ones still standing years from now, because they understand that good design isn’t what people see. It’s what makes everything work.
This is my first ever post on LinkedIn.
And there’s a reason I finally decided to start posting here.
It’s been tough weeks for many of us at work — a number of talented designers and friends were made redundant.
It’s heartbreaking and frustrating to see so many great minds leave, especially knowing how much passion and effort everyone poured into making digital experiences better for our customers.
But it also made me stop and think. If businesses continue to see design as a “nice to have” — something that can be scaled down when times get tough — maybe we, as designers, need to rethink how we show our value.
How do we make design not just visible, but essential to business outcomes? How do we connect our impact to what truly matters to leadership — growth, efficiency, trust, and innovation?
I’d love to hear from both sides: 🟢 Business people — what do you wish designers communicated or demonstrated better or you wish we would do more / less? 🟣 Designers — how can we shift the narrative and show the tangible value of our work more effectively?
I’m keen to make this change, step by step. And this is the start.
#uxdesign#productdesign#leadership#designthinking#careerdevelopment
💡 Design Thinking: Not Just for Designers
When most people hear design thinking, they picture sticky notes, creative workshops, and product teams.
But here’s the secret: its tools work just as well outside of design.
👉 Imagine applying empathy mapping to understand your team’s unspoken needs.
👉 Or using rapid prototyping to test a new leadership approach before rolling it out company-wide.
👉 Or reframing a strategy challenge the way designers reframe customer problems.
The result? Clearer insights, faster experiments, and more human-centered decisions.
Because at the core, design thinking isn’t about design—it’s about solving problems with empathy and iteration.
🔑 Whether you’re leading people, shaping strategy, or driving change—thinking like a designer could be your edge.
What’s one leadership or strategy challenge you’d love to run through a design thinking lens?
#DesignThinking#Leadership#BusinessStrategy#Innovation#HumanCentered#MasterMindConsulting
🚀 *Is empathy the secret weapon for innovation?*
Design thinking isn't just about creating solutions—it’s about understanding *why* those solutions matter. And empathy is at its core, offering two major advantages:
- **Within teams**: Empathy helps operators appreciate the roles of others (both upstream and downstream). This builds stronger collaboration and unites diverse perspectives into one cohesive effort.
- **For customers**: By stepping into the customer’s shoes, we can challenge assumptions, see the world from their eyes, and create solutions that truly resonate. This leads to disruptive, out-of-the-box ideas that customers genuinely need.
When empathy powers design thinking, innovation becomes not just creative—but impactful. How do you actively foster empathy in your teams or processes? Let’s share strategies in the comments!
#DesignThinking#Innovation#EmpathyInBusiness#TeamCollaboration#CustomerFocus#BusinessSuccess
Lessons on design:
Products that start with a conceptual model (a framework used to help people know, understand, or simulate a subject the model represents) have bigger chances of remaining consistent as new features are added. Once you have a strong framework in place, it’s easier to preserve the integrity of your product as it moves from scratchpad into production.
When you’re generating conceptual ideas, ignore what you think is possible. Your brain will try to establish invisible limits to what you can or cannot do. Force yourself to break every single one of those rules.
Pull your ideas apart. In order to truly validate your hypothesis, you need to test your framework against others that are different enough to get meaningful user feedback. Sometimes you need to exaggerate those differences in your designs so they’re visible to the untrained eye.
Take breaks. The best ideas will come to you while you are out on a run, brewing coffee, or any other time when your brain is not obsessing about work.
Full read: https://lessons.design/#design#productDesign#designer#leaders
𝗧𝗵𝗲 𝗳𝗮𝘀𝘁𝗲𝘀𝘁 𝘄𝗮𝘆 𝘁𝗼 𝗴𝗲𝘁 𝗶𝗴𝗻𝗼𝗿𝗲𝗱 𝗮𝘀 𝗮 𝗱𝗲𝘀𝗶𝗴𝗻𝗲𝗿?
-By speaking up about everything. I learned the hard way that if every issue feels urgent, people stop listening when it really matters.
>>Every confusing button, every off-brand word, every clunky flow.
-I raised flags nonstop.
-Developers got frustrated.
-Stakeholders tuned me out.
>𝗔𝗻𝗱 𝘀𝗹𝗼𝘄𝗹𝘆, 𝗜 𝗿𝗲𝗮𝗹𝗶𝘇𝗲𝗱: 𝗜 𝘄𝗮𝘀 𝘄𝗮𝘀𝘁𝗶𝗻𝗴 𝗺𝘆 𝘃𝗼𝗶𝗰𝗲.
👉 Because if you fight for every detail, people stop listening when it actually matters.
>>That’s when I shifted my approach. Instead of reacting to every flaw, I asked myself:
-Does this issue truly impact users or the business?
-Will solving it create momentum for my team or just polish pixels?
-Do I have allies to help drive this change forward?
👉 If the answer was no, I saved my energy.
👉 If the answer was yes, I doubled down.
𝗧𝗵𝗮𝘁 𝘀𝗶𝗺𝗽𝗹𝗲 𝗳𝗶𝗹𝘁𝗲𝗿 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗲𝗱 𝗺𝘆 𝗿𝗼𝗹𝗲:
🔹I wasn’t just the “designer who complains.”
🔹I became the designer leaders wanted in the room.
💡 The real job of a designer isn’t to fix everything.
-It’s to choose the battles that move people, products, and businesses forward.
𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿𝘀 → 𝗵𝗼𝘄 𝗱𝗼 𝘆𝗼𝘂 𝗱𝗲𝗰𝗶𝗱𝗲 𝘄𝗵𝗶𝗰𝗵 𝗯𝗮𝘁𝘁𝗹𝗲𝘀 𝗮𝗿𝗲 𝘄𝗼𝗿𝘁𝗵 𝗳𝗶𝗴𝗵𝘁𝗶𝗻𝗴?
#ProductDesign#UXDesign#DesignStrategy#CareerGrowth#Leadership#UserExperience
Leaders don’t buy pixels—they buy outcomes. Executive storytelling for design—make the decision easy
Use this 3-part arc:
• 𝗞𝗣𝗜 → 𝗨𝗻𝗯𝗹𝗼𝗰𝗸: what you’ll move and why it works
• 𝗦𝗵𝗼𝘄 𝗰𝗼𝗻𝘁𝗿𝗮𝘀𝘁 (𝗻𝗼𝘁 𝗮 𝗴𝗮𝗹𝗹𝗲𝗿𝘆 𝗼𝗳 𝘀𝗰𝗿𝗲𝗲𝗻𝘀):one ugly “before” → one clear “after,” labeled in ≤6 words
• 𝗔𝘀𝗸 + 𝗚𝘂𝗮𝗿𝗱𝗿𝗮𝗶𝗹: thin slice, date, owner, metric + threshold, and what you’ll do if it wobbles
Grab the 1-minute “decision card” in the comments.
👉 𝗙𝗼𝗹𝗹𝗼𝘄 𝗺𝗲 for the rest of this weekday series, 𝘀𝗵𝗮𝗿𝗲 𝘁𝗵𝗶𝘀 with someone who’d find it helpful, and 𝗰𝗵𝗲𝗰𝗸 𝗺𝘆 𝗽𝗿𝗼𝗳𝗶𝗹𝗲 to learn more.
#EnterpriseUX#DesignLeadership#ProductManagement#ExecutiveCommunication#B2BProduct
In my early years, I thought design was about solving problems. Two decades later, I know it’s about framing them.
A poorly framed problem wastes effort, even the best solution will miss.
A well-framed problem focuses the team, accelerates decisions, and inspires creativity.
• Juniors learn to clarify the immediate task.
• Mid-levels connect tasks into coherent journeys.
• Seniors reframe ambiguous briefs into solvable challenges.
• Leaders shape the narrative of which problems matter most.
Designers who master problem framing move from decorators to strategic partners.
#DesignLeadership#UXDesign#ProductDesign#Strategy#ProblemFraming
𝗡𝗼 𝗼𝗻𝗲 𝘁𝗲𝗹𝗹𝘀 𝘆𝗼𝘂 𝗵𝗼𝘄 𝗶𝘀𝗼𝗹𝗮𝘁𝗶𝗻𝗴 𝗶𝘁 𝗰𝗮𝗻 𝗳𝗲𝗲𝗹 𝘁𝗼 𝗹𝗲𝗮𝗱 𝗰𝗵𝗮𝗻𝗴𝗲 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗶𝗻𝘀𝗶𝗱𝗲.
👉🏾 Before starting INHOUSE, I was often the designer in the room asking the uncomfortable questions.
⁉️"Why are we still sampling like this?"
⁉️"Couldn’t we make that decision earlier if we had the right tools?"
⁉️"Isn’t this costing us more than it’s saving?"
I wasn’t trying to be disruptive. I just wanted things to work better.
But even with the best intentions, it often felt like pushing against a wall.
You see the potential.
You want to do things differently.
But the processes are stuck. The appetite for risk is low. And half the time, people aren’t even sure what you're talking about.
I remember how tiring that was.
Always explaining. Justifying. Trying to convince people you're not just chasing shiny tech.
It’s a very specific kind of work aloneness.
That feeling shaped the business I’ve built today.
Because yes, we deliver 3D design. But more importantly, we support the people trying to lead change, and do it without burning out.
If you're that person in your org, I see you.
It's hard. It's often thankless.
But it matters.
💬 What’s the hardest part of leading innovation in your role right now?
#CreativeLeadership#ChangeMakers#ProductDevelopment
Candour = Design for Humans
Two decades in product rooms has taught me this:
Teams rarely fail because of lack of talent.
They fail because of lack of candour.
I’ve seen it across companies:
→ Teams almost ship redesigns that everyone knows are clunky—until someone finally speaks up.
→ Engineers stay quiet on scale issues until late in the cycle—by then, weeks are already lost.
→ PMs push features no one truly believes in—because saying “let’s not build this” feels unsafe.
When candour is absent, teams perform theatre.
Polished decks. Polite nods. “Alignment.”
But under the surface, fractures grow.
When candour is present, the game changes.
Hard truths surface early.
The real debates happen before launch, not after.
Velocity compounds—not because teams move faster, but because they move clearer.
Candour feels risky in the moment.
But the absence of candour is far more expensive:
→ Bad UX ships.
→ Months of effort vanish.
→ Teams burn out solving problems they saw coming.
Candour is not confrontation—it’s care.
It says: I value the work enough to challenge it. I respect you enough to be direct.
Empathy makes products lovable.
Candour makes them buildable.
Both are design for humans.
💡 Leaders—what’s one ritual you do to keep candour alive without killing trust?
#ProductDesign#DesignLeadership#ProductManagement#TeamCulture#Leadership#TeamCulture
Learning to mold clay, learning to design solutions: Unpacking Design Thinking principles.
Mr. Vatsal Agrawal helped us understand how the principles of pottery teach us about prototyping, iteration, and, most importantly, empathy.
He showed how the principles of an iterative craft teach us the core lesson: Design must shift its focus from the individual self to understanding the ecosystem/community. That collective empathy is the true foundation of Humanity-Centered Design.
A powerful lesson on the deep roots of innovation and leadership thinking!
#DesignThinking#HumanityCenteredDesign#HCD+ #Innovation#Pottery#ROOTSTheEducationMile
Senior Clinical Research Compliance Analyst UC Irvine
3wKnowing the challenges and having initial discussions is incredibly valuable. And yes to the human first approach!