How to Deploy AI Agents for Better Customer Experience

Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale https://lnkd.in/dnaziYhA #AIinnovation #contactcenter #customerexperience #Customerinteractions #deeperinsights #KnowledgeConnector #martech360 #news

The contact center isn’t evolving—it’s being reinvented The contact centre is no longer just a queue to manage. It is evolving into the strategic nerve centre of the digital enterprise—where intelligence is acted upon, trust is earned, and value is generated in real-time. Agentic AI is transforming service from a reactive cost center into the strategic nerve center of the digital enterprise. This isn’t about chatbots or automation. It’s about AI agents that anticipate needs, co-create experiences, and operate as digital colleagues—always-on, adaptive, and embedded in your business logic. Incremental fixes won’t cut it. The future belongs to those ready to re-architect, reimagine, and revolutionize. Are you ready to co-lead with AI? Read More: https://lnkd.in/eM5hkUj3 #CX #AI #BPO #CustomerExperience #Innovation #Technology #AccessCX #AgenticAI Tony Moroney Tom Moroney #Automation

You bought the AI tools. Your team uses the AI tools. Productivity still went down 9-12%. What gives? They don't work together. Every assistant lives in its own silo. Your people are stuck playing traffic cop between ChatGPT, Copilot, and whatever else you spun up last quarter. Gartner's take: DAPs are becoming the control center. The thing that makes all your AI actually... work. Dan's post gets into it → https://lnkd.in/dh6DW694

You bought the AI tools. Your team uses the AI tools. Productivity still went down 9-12%. What gives? They don't work together. Every assistant lives in its own silo. Your people are stuck playing traffic cop between ChatGPT, Copilot, and whatever else you spun up last quarter. Gartner's take: DAPs are becoming the control center. The thing that makes all your AI actually... work. Dan's post gets into it → https://lnkd.in/esk_2F5m

Recent developments in customer service reveal a significant shift towards artificial intelligence (AI) within contact centers, which are increasingly replacing traditional human roles. Companies are adopting AI to streamline operations across various digital communication platforms, leading to a reduced need for human representatives. While advocates argue that AI enhances customer experiences by handling routine inquiries efficiently, concerns remain regarding job security for call center employees. Many industry leaders acknowledge that AI will likely automate around 80% of tasks, particularly in digital channels, though complete automation is deemed unlikely. Despite improving efficiency, public skepticism about AI in customer service persists, with many customers preferring human interaction. Ultimately, while AI is reshaping contact centers, its impact on employment and consumer satisfaction continues to provoke discussion.

I’m pleased to share my latest article in Express Computer on how Agentic Process Automation (APA) is redefining enterprise automation. This article explores the shift from traditional RPA to AI-driven, agentic workflows—where AI agents plan, adapt, and autonomously execute complex processes. The result: enterprises scale intelligently, integrate seamlessly, and unlock measurable ROI, while people focus on strategy and innovation. Honored to represent Automation Anywhere in advancing this vision of the future of work. 👉 Read the full article here: https://lnkd.in/gGXqPkcQ #AI #AgenticProcessAutomation #EnterpriseAutomation #FutureOfWork

Dialpad launches Agentic AI Platform, empowering autonomous agents to resolve customer issues end-to-end. “Instead of using AI to deflect customers, we’re using it to solve their problems,” said Craig Walker, CEO of Dialpad. Read the full news: https://lnkd.in/dfKkTjkp #Dialpad #AgenticAI #AICX #CustomerService #CommunicationsAI #TechIntelPro

A must-read for business leaders and teams exploring AI automation! No-code AI agents are changing how organizations automate workflows making AI accessible, efficient, and cost-effective for everyone. Read how Bluetick Consultants Inc. is helping teams deploy intelligent AI agents across departments. https://lnkd.in/eniAACkt #NoCodeAI #AIWorkflowAutomation #BusinessAutomation #AIAgents #ProductivityTools #DigitalTransformation #IntelligentAutomation #BluetickConsultants #AIForBusiness #AutomationTools

⚙️ Zendesk claims its new AI agent can resolve 80% of support tickets 💡 This is a strong bet on autonomous service — but the hidden value will come from how seamlessly human + AI handoffs are orchestrated. Synaphis experience suggests the biggest gains emerge when you align domain knowledge, training data, and feedback loops. 💭 In your business, which support workflows still resist automation, and why? 🔗 https://lnkd.in/enexK-Rz #AI #CustomerSupport #Automation #Synaphis

Explore AI automation in 2025: how ai automation agencies deploy n8n workflows, voice bots, and real business use cases to optimize operations and drive results.