A scheduled commercial bank was modernizing its lending operations but lacked real-time visibility. Incident detection took nearly an hour, and resolution stretched to 3–4 hours. Their customers were not happy. Their issues with loan processing often took days to have any resolution. They simply moved elsewhere. That’s when the bank selected VuNet’s Business-Centric Observability platform. They needed ✅ Full-stack observability across APIs, apps, and infra ✅ Real-time business KPIs like loan volumes, segmentation, and workflow stages ✅ Visualise drop-offs from authentication to approval The impact? ⏱ Incident detection cut from 45–60 mins ➝ < 5 mins ⏱ Resolution improved from 3–4 hrs ➝ ~10 mins 📊 Instant access to business metrics and on-demand reporting Result: faster turnaround, better SLA adherence, and a superior customer experience. Read more on how VuNet is transforming digital lending: https://lnkd.in/gFiTcFgG #Observability #DigitalLending #CustomerExperience #Banking #VuNetSystems
Bank boosts lending with VuNet's observability platform
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Digital banking is under increasing pressure to deliver revenue, not just convenience. Monetization strategies must move beyond the idea that charging fees is the only path and instead focus on creating long-term value by strengthening customer relationships. This report examines five mechanisms for monetizing digital banking, evaluating each for its revenue potential, level of effort, return on investment timeline, customer benefit, and impact on trust. 📖Read the report: https://lnkd.in/eaPHdpwN ✍️By Dylan Lerner #DigitalBanking #Monetization #Fintech #BankingInnovation #CustomerExperience #FinancialServices #ROI
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The Modern Customer Journey: Digital, Seamless, Instant The future of Loan Against Shares (LAS) is here — a fully digital, frictionless experience that makes financing effortless and instant. How it works:Discovery & Onboarding (5 mins): Existing customers are identified and shown pre-approved LAS offers instantly on Net Banking/Mobile App. Digital KYC is completed in seconds via CKYC/DigiLocker. Pledging Shares (10 mins): Real-time demat holdings fetched via NSDL/CDSL integration. Select shares, view eligible loan amount, and initiate pledge digitally with OTP verification. Loan Disbursal (Instant): E-sign loan agreement, instant overdraft account creation, and immediate access to sanctioned limit. Servicing & Management (24/7): Track portfolio, available limits, interest dues online. Digital top-ups, de-pledging, and automated margin call alerts. This seamless journey empowers customers with speed, transparency, and control like never before. The future of borrowing against shares is completely digital and instant. #DigitalTransformation #CustomerExperience #Fintech #LoanAgainstShares #DigitalBanking #Innovation
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📱Mobile-first isn’t optional—it’s what customers expect. With OneSpan’s new multi-channel notifications, you can meet signers where they are through real-time SMS and email alerts—so critical documents never get overlooked. The impact: ✅ Higher completion rates ✅ Faster turnaround ✅ Better user experiences ✅ Simplified compliance See how multi-channel notifications boost speed, trust, and control in agreement workflows across digital banking, lending, and insurance👇 https://bit.ly/46A3WQJ
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How long does it take for your customers to sign contracts after you send them? If the answer is "days" instead of "hours," you're not alone. We've spent time analyzing why agreements stall, and the culprit is pretty clear: we're using email for something it wasn't designed to do, create urgency. - 98% of text messages get opened within 3 minutes. - 42% of emails get opened... eventually. That difference matters when you're trying to close deals, onboard customers, or process time-sensitive documents. We are preparing a webinar on October 15th with my colleagues Vidushi Yadav, Will LaSala, and DMarco Saunders. Join us to learn: - How are multi-channel notifications (SMS + email) improving agreements turnaround and completion times? - How is SMS changing the user experience? - What is the SMS compliance side of things? If this is something you're dealing with, come ask questions. Link to register: https://lnkd.in/eaWGRgp4 Meanwhile, read my latest blog on the topic (link below). OneSpan #SMS #Sign #eSign #agreementscompletion #signfast
📱Mobile-first isn’t optional—it’s what customers expect. With OneSpan’s new multi-channel notifications, you can meet signers where they are through real-time SMS and email alerts—so critical documents never get overlooked. The impact: ✅ Higher completion rates ✅ Faster turnaround ✅ Better user experiences ✅ Simplified compliance See how multi-channel notifications boost speed, trust, and control in agreement workflows across digital banking, lending, and insurance👇 https://bit.ly/46A3WQJ
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Data dashboards are becoming the backbone of branch performance management in modern banking. They bring together key metrics like deposit growth, loan performance, customer acquisition, and service turnaround time — all in one visual, easy-to-read format. Instead of waiting for monthly reports, branch leaders can now make real-time decisions backed by data. Dashboards also help identify trends, flag issues early, and enhance customer experience by aligning operations with actual insights. As banks embrace digital transformation, understanding how to use these dashboards effectively is becoming as important as traditional banking knowledge. #DataAnalytics #DigitalBanking #BranchPerformance #BankingInnovation #Fintech #DataDrivenDecisions #BankingTransformation
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42% of banking customers are dissatisfied with their core provider. That’s not a margin for error. It’s a margin for disruption. The future of banking won’t be won with another app or an award-winning campaign. It will be won with: - Journeys that actually work end-to-end - Data that activates in real time - Trust built through consistent delivery The banks that integrate strategy, tech, and execution will own the next decade. See how we’re integrating for banking: https://lnkd.in/dTi3APpF #DigitalIntegration #Banking #CustomerExperience #YourGoTo
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https://lnkd.in/gnUmntdX acquires Amount to boost its digital banking solutions FIS has completed its acquisition of Chicago-based fintech Amount, marking a strategic expansion of its digital banking capabilities, according to a Sept. 24 announcement. Amount specializes in unified, cloud-native account origination and decisioning for deposits, lending and card services. The platform has processed more than 150 million new account applications across consumers and small to […] The post FIS acquires Amount to boost its digital banking solutions appeared first on Bank Automation News. https://lnkd.in/gPR3g5vg via Bank Automation News https://finainews.com/ October 3, 2025 at 02:50PM
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Monday insights! 💡 Banks don’t win loyalty by accident, they earn it with agility. In our recent whitepaper, The Agility Advantage: Driving customer loyalty in modern banking, we lay out how product and pricing agility help institutions capture critical customer moments without replacing the core. 3 takeaways: ✨ Agility drives loyalty: 70% of consumers are likelier to stay with a bank that continually innovates. ✨ Modernize around the core: Modular, orchestrated delivery lets teams launch new offers faster (think high-yield deposits, student banking, and loyalty tiers) without risky core replacement. ✨ Personalize at scale: Use AI-driven segmentation, dynamic loyalty tiers, and relationship-based pricing to deliver relevant value—every time. If you’re looking to grow margins, compete smarter, and deepen relationships, this blueprint is for you. Access the Agility Advantage here 👉 https://lnkd.in/gCwuTmxy #Banking #CustomerLoyalty #ProductAgility #CoreModernization #Personalization #AIinBanking #Pricing #Zafin
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https://lnkd.in/gKmQ3ybx acquires Amount to boost its digital banking solutions FIS has completed its acquisition of Chicago-based fintech Amount, marking a strategic expansion of its digital banking capabilities, according to a Sept. 24 announcement. Amount specializes in unified, cloud-native account origination and decisioning for deposits, lending and card services. The platform has processed more than 150 million new account applications across consumers and small to […] The post FIS acquires Amount to boost its digital banking solutions appeared first on Bank Automation News. https://lnkd.in/g6aBvuhY via Bank Automation News https://lnkd.in/gmCUTF5c September 25, 2025 at 10:17AM
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Corporate transaction banking clients are less sticky than ever. It’s a seismic shift for an industry built on relationships and means marketing teams can’t rely on the strategies they’ve always used. Andrew Marshall wants to see rapid marketing innovation in transaction banking. With Sibos right around the corner, he says attendees should start by making sure they know what AI models are saying about their bank's capabilities in areas like T+1 or tokenization. https://lnkd.in/ecHfGSGj
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