When OpenAI launched its Agent Builder, it reminded me of something familiar. Because we’ve been building and deploying that vision for years. At klink.cloud, we launched our own Agent Builder a few months ago. Not to chase the trend, but to solve a real problem in customer experience: AI that talks, but doesn’t work. Over the years, I’ve seen dozens of “workflow builders.” Nice UIs, fancy flows - but most stop at conversation. Because without deep integration into real business workflows, AI can’t truly do human jobs. In customer support, human agents don’t just reply. They check orders, verify payments, update CRM records, issue refunds, and handle complex decisions across multiple systems. That’s why we built our AI Agents differently. They run directly on customer-facing channels — WhatsApp, Phone Calls, Live Chat, Social Media - and connect deeply with the tools that power the business - CRM, billing, ticketing, e-commerce, and telephony. So instead of just replying, they resolve. Our clients now automate up to 80% of their workload with AI Agents that actually do the job, not just talk about it. The future isn’t chatbots — it’s AI that works inside your business, not outside of it.
You summed it up perfectly. Real AI should work, not just talk. Love how you built this from a real CX pain, not the hype.
very importantly, enterprises will start asking about data sovereignty and compliances when such workflows are embedded within the business
Founder @ Digital Human Co Ltd
4dI do a different approach than OpenAI or your Kai agent does. Not sure it is the right approach but I think it's super interesting to just hang the main AI agent with everything and make it the central executor which can spawn other agents (different system prompts) that can spawn other agents. They collaborate and communicate back to the main agent. Not sure that architecture gonna work though LOL