About
Enhance IT service on Jira Service Management with integrated Experience Level Agreements (XLAs) and user insights
Track performance and measure satisfaction:
Utilize a range of experience metrics to monitor service quality. Gain further insights with customizable surveys (CSAT, NPS) that can be seamlessly integrated into your support process.
Align team efforts with experience metrics (XLAs):
Set clear goals and make data-driven decisions for continuous improvement. Move beyond technical SLAs and implement XLAs to track team progress and prioritize impactful actions.
Import your Jira data and gain insights:
Effortlessly import your Jira Service Management data to gain comprehensive insights. Select your preferred data collection period to track progress and identify trends using detailed dashboards and reports.
📈 Elevate your IT services with experience-focused insights. Start Your Free Trial Today!
This product is intended for
- Support Manager
- Project Manager
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Track service performance and measure satisfaction
Use a set of experience metrics to monitor quality of service. Gather additional insights as needed with customizable surveys (CSAT, NPS) you can seamlessly embed in your support process.
-
Align team efforts with experience metrics (XLAs)
Define your goals and make data-driven decisions for continuous improvement. Go beyond technical SLAs, start implementing XLAs to monitor team’s progress, and prioritize impactful actions.
-
Import your Jira data and gain insights
Effortlessly import your Jira Service Management data for comprehensive insights. Choose your preferred data collection period to track evolution and identify trends through detailed dashboards and reports.
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