Announcing Resolver’s AI-Powered Automated Intake and Triage

By Kam R. , President, Resolver, a Kroll Business

If you lead a corporate security or investigations team, you’ve seen it firsthand: incident reports arrive incomplete. Names are missing. Timelines are vague. Your team spends hours chasing context before anyone can act.

That kind of friction doesn’t just slow response — it drains your team’s time, chips away at confidence, and makes it harder to show value to leadership. And the more it piles up, the more it holds you back.

Security teams told us they needed a better way to start: cleaner reports from the beginning, less manual triage, and tools that support the way they already work — not replace it.

That’s why we’re proud to announce Resolver’s AI-Powered Automated Intake and Triage. It’s built to capture complete data from the start, and route incidents to the right teams instantly. That means fewer delays, less manual admin, and more time for your team to respond quickly, act with confidence, and drive stronger outcomes.

Why it’s time to automate incident intake, triage, and response

We didn’t build this in a vacuum. We built Automated Intake and Triage because our customers told us what wasn’t working and what they truly needed.

Think of it as a true digital teammate that:

• Guides intake with smart prompts — capturing the who, what, where, and when so every report starts complete.
• Auto-tags, scores, and routes incidents — applying consistent rules to prioritize risk and send reports to the right team, instantly.
• Launches response workflows on submission — triggering SOPs with clear tasks, timelines, and ownership already defined.

Customers who previewed the feature estimated saving up to 90% of their triage time. But more importantly, they’re starting with better data. We’re not replacing your team’s expertise or judgement. We’re giving them hours back to do what they do best.

How we build AI at Resolver

This isn’t one-size-fits-all AI. It’s designed for security operations teams that handle hundreds of reports every week.

We knew this couldn’t just be smart and fast. It had to be responsible, secure, auditable, and built for your level of scrutiny. That’s why we designed this with security-first principles from the start:

• No shortcuts on ethics — We don’t use race, gender, or personal identifiers to classify reports.
• Your data stays yours — It’s never used to train models outside your environment.
• Oversight is built-in — Every step is auditable, transparent, and under your control.

Because when you’re responsible for duty of care, legal liability, and people’s safety — your incident management system can’t just work. It has to be bulletproof.

Built to respect how you work — and what you protect

At Resolver, every solution starts with a simple question: “Will this genuinely help teams work better?”

If it doesn’t save time, reduce friction, or support better decisions — it doesn’t move forward. That’s our filter.

This new capability isn’t just a feature drop. It’s part of a broader shift across our Risk Intelligence Platform — one focused on making life easier for the people doing the work while driving enterprise resilience in the organizations they support.

A special thanks to our product and engineering teams, who moved quickly — but thoughtfully — to bring this to life.

Ready to see it in action?

If your team is still triaging from inboxes or reacting to unclear reports, there’s a better way. Resolver’s AI-powered Intake and Triage is already helping teams move faster, with more control and less effort.

Read the full announcement, or reach out to your Resolver contact if you’d like to see it in action.