Make Digital Change Easier for Your Government Agency

Help employees adapt to new technology and improve citizen services.

Technology helps drive progress, but people make change happen. Adopting a new systems approach is challenging work. Government system upgrades work when employees see new tools as a help, not a hassle.

Lasting improvements come from fostering a growth mindset. Teams must see more efficient processes as opportunities and recognize the potential for positive change. When they believe in the benefits, digital upgrades have lasting success.

If you’re working to build that culture in your agency, we’re sharing what we’ve learned to help you get started.

How to Build a Digital-First Mindset

Help your team get on board with change. Here’s how:

• Keep the mission in focus.Make sure digital upgrades help staff work efficiently, save money, and deliver better citizen services.
• Get input from stakeholders.Work with employees, IT, and leadership to choose the right tools and automation for your agency’s needs.
• Set up a steering committee.A small group of department heads, IT leaders, key staff, and other stakeholders can guide decisions, keep projects on track, and ensure alignment with team needs.
• Use a step-by-step rollout.Clear communication on proven strategies and phased rollouts helps employees adjust without feeling overwhelmed.
• Offer hands-on training.Give employees time to learn new systems with real examples from their daily work. Allocate resources for staff training and vendor support.

Start small and grow. Test changes with low-risk projects before rolling out a new process agency wide.

Build Buy-In for Shared Digital Services

Tompkins County, NY brought together more than 20 departments under one shared Laserfiche system—standardizing processes, automating forms, and giving staff user-friendly tools to adapt quickly.

What would your agency gain if every department worked from the same playbook and felt confident using digital tools? Learn how an ECM system can encourage collaboration and improve productivity, as well as how to find the right platform for your organization with our ebook, the ECM + AI Buyer’s Guide.

Laserfiche Series: Your Guide to Upgrade State and Local Government Service Technology

Learn from public sector leaders who have successfully modernized their government services with Laserfiche.

• Replace Outdated Technology with Digital-First Services
• Protect Public Data
• Simplify Operations with AI Automation
• Set Up a Successful Hybrid Workforce
• Improve Citizen Services with 24/7 Self-Service Portals