Seamless Experiences, Strong Security
Dear reader,
From mobile apps to fraud prevention, the future of banking lies in providing seamless and secure experiences. Customers want clarity, convenience and personalisation, while banks must ensure trust, compliance and protection at every step.
In this edition, we explore how financial institutions can transform the customer journey by offering intuitive apps, AI-driven experiences and omnichannel solutions. We also highlight the latest fraud prevention methods, from real-time detection to Verification of Payee, and explore how authentication can remain robust without creating unnecessary friction.
Warm regards,
Your G+D Netcetera Team
Banking Apps offer almost everything – except clarity. Instead of intuitive customer journeys, an overload of features overwhelms users. Read the article by Andreas Pages for Netzwoche to discover how to create the simple, secure, and personalized experiences your customers ask for in their Mobile Banking Apps. (language: German)
Digital innovation may have started with Internet Banking and Mobile Apps, but it’s now expanded to include smart Digital Banking assistants, Omnichannel Banking, and AI that can predict customer needs before they arise. Learn how to make Customer Experience your main competitive edge and how to keep the human touch in an AI world.
Why do banks struggle so much when it comes to Customer Experience? How can you develop Mobile Banking apps that go beyond functional features and offer your customers real added value - and maybe even a bit of fun? Stefan Matheis and Andreas Pages discuss these questions in our latest edition of the TechTribe podcast. Tune in! (language: German)
Listen to our experts
You got it: real Customer Experiences make the difference in Digital Banking. Our CEO, Dr. Carsten Wengel , and our Managing Director Digital Banking, Dominik Wurzer , explain how you can shift successfully from transactional business to real value in your Digital Banking Solutions.
Imagine a solution that works 24/7 for you, detecting attacks in real time and stopping silent threats before they can cause damage — helping to reduce fraud losses, lower operational expenses and protect your bank’s reputation.
Protecting cardholders during online transactions has never been more critical. At the heart of this security lies the Access Control Server (ACS), a dynamic solution that delivers real-time data validation and instant threat blocking while maintaining a smooth customer experience.
Financial institutions should consider the hidden costs carefully, which include direct monetary losses, higher operational expenses, and damage to customer confidence, especially when addressing APP fraud in their payment processing systems.
A simple, yet robust way to meet security requirements without added friction. In this interview with Quintin Stephen, G+D Netcetera authentication expert, we explore how explore how passkeys and other authentication methods shape the future of digital security, particularly for sectors where strong customer authentication is critical.
Before you go, remember to reach out to one of our experts to discuss the best choices for your business.
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