Customer Contact Week

The countdown begins! We are officially ONE WEEK AWAY from #CCWNashville! 🤠 Take one last look at the event brochure at the link in the comments to get yourself ready for what's to come!

Customers are growing increasingly impatient with automated, impersonal experiences. In a world where AI is everywhere, the human touch has become the true differentiator. The future of CX isn’t about replacing people with technology, but about using technology to amplify human strengths and bring authenticity to every interaction. This blog from CCW examines why values such as empathy, transparency, and personalization are crucial for fostering loyalty and differentiating oneself in an increasingly automated landscape. Click the link in the comments to read more!

Is it just me, or has customer experience, customer service, and customer contact changed more in the past year than in the prior 10 years combined?! It’s wild out there! So many shifts in strategy. So many shifts in customer expectations. So much new technology to assess, pilot, and adopt. What I’m seeing is a LOT of businesses trying to go their own way, and figure out the intersection of AI and customer contact in real-time. That’s a lonely (and potentially dangerous place). Why? Because NOBODY really knows what they’re doing. Not yet. It’s all too new. This is why industry events are so incredibly important right now. The opportunity to discuss with contemporaries, and hear from peer-level speakers about their real-world successes and failures? Invaluable. I saw this at previous Customer Contact Week events this year. Everyone wants to talk to each other to figure this all out together. It’s intoxicating. And important. This is when industry events are most crucial…during times of great disruption. And the next one is around the corner. CCW Nashville will have dozens of speakers, over 900 attendees, and a ton of exciting exhibitors all talking CS and CX.  October 22-24 in Nashville. Use my link in the comments with code CCWNASH25_JAY for 20% OFF your registration. #CCWPartner

✨ Happy CX Day, everyone! ✨ Today, we celebrate the innovators, leaders, and frontline heroes who put the customer at the heart of everything they do. At CCW, we’re proud to be part of this incredible community, helping to shape the future of customer experience.

The official event brochure for #CCWOrlando is now live! Join us from January 21st-23rd in Orlando, Florida, at the JW Marriott Orlando Bonnet Creek Resort and Spa, where we’ll combine innovation and action, all to cultivate new experiences, insights, and strategies for success to bring back to your organization. To download the full event brochure, click the link in the comments!

Make the most of your trip and experience Smashville hockey at a special discounted rate just for CCW attendees! Join us at Bridgestone Arena, right in the heart of downtown Nashville, and catch the Nashville Predators in action while you’re in town for #CCWNashville! Whether you’re looking for a fun night out with colleagues or want to soak up the city’s energy, there’s nothing like a Preds game day in Smashville. Click the link in the comments to get your tickets now! 🎟️ *This discount is available for CCW Nashville attendees ONLY*

CCW has officially partnered with the ECAC - Enterprise Communications Advocacy Coalition to spotlight the latest regulatory developments for customer contact community. This executive briefing offers a straightforward overview of the proposed Keep Call Centers in America Act and highlights emerging state-level trends that could influence your strategy and operations. On Thursday, October 23rd, Stuart Discount will host this session at #CCWNashville and explore the proposed legislation that stands to transform how contact centers approach staffing, outsourcing, and AI. If you haven’t already, register for the next #CustomerContactWeek at the link below! https://lnkd.in/gGtP9jaC

Me before and after learning that tomorrow, September 26, is the LAST day to register for #CCWNashville with the Early Bird discount! If you want to save yourself money... register TODAY at the link below! https://lnkd.in/gGtP9jaC

Last year's CCWomen Summit brought together some of the most influential female executives and allies in the CX industry, whose achievements are helping chart the course for contact center and CX teams worldwide. This year, the CCWomen Summit returns to #CCWNashville on October 22! Fill out the form at the link in the comments to unlock last year’s highlights and get a preview of what’s in store.